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Grande Prairie Volkswagen

Grande Prairie, AB

4.8
943 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 943 reviews

October 31, 2014

Long time coming! Uprooting from the East Coast was daunting enough - then add an unfamiliar city and need for transportation and you could imagine the stress. Reagan More

by LindsayAnderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Gage
October 31, 2014

Enjoyed my time at GP Volkswagen My experience was excellent, the staff was very knowledgeable and helpful. I love the car and the way they treated my little girls was great. More

by Tawor7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Gage
October 19, 2014

It was meant to be! We went in knowing what we were looking for however not that much knowledge about the product itself. Brad was very knowledgable and was able to tell More

by amrichard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dustin Gage
October 17, 2014

Timing belt, Humiliated Initially my experience was great they over charged me and then paid A tiny lil bit back . Almost immediately after a 1700$ service was done my car ha More

by Fabian Lehmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walter , Shea Paquette
Oct 22, 2014 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, however based on your Dealer Rater review, you did not share that experience. This is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your service at our dealership. I can understand your frustrations regarding the repairs needed on your vehicle. As I am certain you can appreciate a vehicle with 255,000 kilometers on it will show signs of wear and tear. Please be assured that the pulleys you are concerned about are not bent, but do show some signs of a previous impact. The Technician did ensure that the pulleys are functioning as they are intended. Also showing signs of a previous impact is the engine cover as this came into our shop taped together. Unfortunately, the engine cover did continue to break once the technician began to remove it, again we are sorry for this short coming and we would like to opportunity to offer you a good will gesture by replacing your engine cover for you. Upon further inspection of your vehicle it was noted that there was an existing oil leak as evidenced by the old oil leaking out. The technician did not communicate his findings regarding this leak and for that we are truly sorry. Our team of technicians has been re-trained on the importance of communicating all vehicle findings to our customers and front counter staff to avoid any similar customer concerns in the future. Grande Prairie Volkswagen strives for 100% customer satisfaction 100% of the time. I am regretful that you felt our service fell short of these expectations. It is my sincere hope that you will accept our good will offer to replace your engine cover and provide us the opportunity to earn back your business. Should you wish to further discuss any of your concerns please contact Mr. Bob Wright, Director of Service Grande Prairie Auto Group Import Stores, bwright@gpautogroup.com .

October 01, 2014

Freaking Fantastic We have never, I MEAN NEVER. Had a better, more enjoyable buying experience. Salesman & finance department. Plesant, jovial, knowledgeable. We will re More

by ilovevw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Malcolm
September 26, 2014

Superior Service I visited the Grande Prairie Volkswagen Dealership after speaking with one of the employee’s—Brad Malcolm a day before. I was greeted immediately upon More

by magdalena.maria.3745
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
September 21, 2014

Overall a very positive vehicle buying experience For buying my first new vehicle ever I had the best experience. Both Brad and James were so extremely helpful and not pushy what so ever. They made th More

by marsmars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
September 15, 2014

JETTA #2 We loved out first Jetta so much, we decided to trade off our Acadia for another brand new matching Jetta. We love VW and the service at GP VW is exce More

by aosterlund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
September 13, 2014

Service from Staff Reagan is great every time I go in. He even answered my call late one evening Service Department fit in my oil change last minute More

by zibwinke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shea Paquette
September 12, 2014

First VW Reagan was very personable and knowledgeable about the vehicle. He was very thorough showing all the vehicles features. No pressure and willing to ass More

by TScheers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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