Grande Prairie Volkswagen
Grande Prairie, AB
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Good Experience Dealt with the staff at GP VW when leasing my new VW Tiguan. The staff was friendly and able to answer my concerns and questions. Dealt with the staff at GP VW when leasing my new VW Tiguan. The staff was friendly and able to answer my concerns and questions. More
Parts Very helpful made my purchase easy and convenient, helped narrow down the parts i needed instead of making me buy everything when i told him i was on Very helpful made my purchase easy and convenient, helped narrow down the parts i needed instead of making me buy everything when i told him i was on a budget. will reccomened and be back because of that. thanks. More
Phil know his stuff Dealt with Phil, he was easy to deal with and very knowledgeable. He went out of his way and brought a car to me for my convenience. I defiantly recom Dealt with Phil, he was easy to deal with and very knowledgeable. He went out of his way and brought a car to me for my convenience. I defiantly recommend Phil at GP Volkswagen. More
Great service If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above a If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above and beyond for her clients !! Thank you so much Shae for not only making my experiences exceptional but this last time you made it memorable so for that I’ll recommend anyone to deal directly with you :) More
Easy to deal with. Worked hard for us. These guys were awesome. Our sales guy was Derek and he had an easy laid back approach that was informative without making us feel pressured. These guys were awesome. Our sales guy was Derek and he had an easy laid back approach that was informative without making us feel pressured. More
Ask for Derek Derek was patient and knowledgeable. Didn't rush anything, Worked hard to get me what I wanted and made the whole thing fun. Also knew an amazing amou Derek was patient and knowledgeable. Didn't rush anything, Worked hard to get me what I wanted and made the whole thing fun. Also knew an amazing amount about the product. More
False fuel test to avoid warranty issues I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had received bad fuel as the light came on 100km after last filling up. After 11 days I was informed by Shea that under their assumption (not tests) I had put diesel in my gas car and this would not be covered by warranty. It seems I never have put the thought in their mind about my fuel as it soon became my biggest hurdle. I asked if they tested my fuel to make sure it’s actually diesel since Shell premium is yellow like diesel and Shea (service manager) informed me she didn’t know how to get fuel tested. I immediately lost all respect for the dealership and pursued a 2nd opinion as my fuel receipts stated premium fuel and the gas station assured me with paperwork that they did not have contaminated fuel. As suggested by Southgate VW in Edmonton I needed to go to another place that works on both gas and diesel engines since there are no other VW dealerships in the area and my car was not driveable to take it to Edmonton. After getting a 2nd opinion with a proper fuel test, it was determined that I did not have contaminated fuel and that the injector failure issue was due to something else wrong in the car. I went back to GP VW with my results in which they would not accept. They decided to send in a fuel sample of their own labelled “tiguan“ that was supposedly mine that they had kept for testing (after I showed them where to get fuel tested). It came back as very contaminated fuel which didn’t surprise me as they could have sent in any fuel sample they wanted to avoid being wrong. Now my car is still not fixed 3 months later since they flagged it under warranty as a fuel issue and no other VW dealership can look at it and give another opinion. I’m now stuck with a deceitful dealership charging me for work that should be covered under warranty. Vw Canada is also not willing to investigate because GP Vw technicians are ‘experts’ and what they say goes. I’ve owned a VW for 12 years and will be selling this one and never buying another one again as well as advising all friends not to bother as the service from Vw Canada is pitiful. After all the emission lies you would think they would try and keep the faithful customers they had left. More
Great service! Phil was very attentive to my needs in a vehicle. He listened to what I wanted and tried his best to make that happen. I would definitely recommend h Phil was very attentive to my needs in a vehicle. He listened to what I wanted and tried his best to make that happen. I would definitely recommend him to anyone! More
Amazing customer service Rick help me find a truck and did an amazing job. Thank you for everything Rick ! Go see Rick Simms at GPVW To get the best sales guy experience ! Rick help me find a truck and did an amazing job. Thank you for everything Rick ! Go see Rick Simms at GPVW To get the best sales guy experience !’ 10/10!! More
long drive but completely worth it I was in the market for a new truck, and i had been to several differ ant dealership no one was really willing to help. Lets just say i owed some mone I was in the market for a new truck, and i had been to several differ ant dealership no one was really willing to help. Lets just say i owed some money to the government. Most dealerships seen it and wouldn't even give me a second look. I found Caitlin on Instagram one day when i was searching #trucks. I then realized that he snap chat had been posted as well so i decided as an avid snap chat user i would add her and talk to her a while. she was amazing. More then willing to help me, and sort of gave me the realty check that i needed. "This isn't the truck i wanted but the truck i need right now" once she quoted batman i knew she was the sales girl for me. She made a three year plan with me, thats going to get me that truck that i want, and also get me out of the truck that wasn't doing anything but costing me money. I walked away with a fully loaded barely used ford, trading in a 2012 very used GMC. She was very patient with me explaining why it made so much sense, she was great at explaining to me how the interest works, and how much money i would save, doing it her way, i am pretty stubborn so she defiantly needed to go over it a few times. When it finally clicked i thought what the heck am i doing and why am i not listening. She never made me feel like i was a bother, she was overly excited to deal with me every time i called or made another change to the wish list. I loved dealing with her, and by far the best buying experience i have ever had! More