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Grande Prairie Chrysler Jeep Dodge

Grande Prairie, AB

4.8
3,009 Reviews
Located in Grande Prairie, AB, Grande Prairie Chrysler Jeep Dodge is a certified Chrysler Five Star retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country. Grand Prairie Chrysler Jeep Dodge "HOME OF THE $100,000 GIVE-A-WAY" also "WHERE THE PEACE COUNTRY COMES TO SAVE".
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11448 Westgate Drive

Grande Prairie, AB

T8V 8L2

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Showing 3,009 reviews

June 29, 2015

No BS. No pressure. fun to deal with. Bravo to you staff. Wonderful people to deal with. Opened my eyes to some new options. I baught a beautiful black ecodeisel from your sales person Ann More

by John.gilbraith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Anna Threlfall
June 29, 2015

Another proud costumer Very glad with the purchase of my new 2015 truck , the service was great , highly recommend the grande prairie auto to anybody. They do what it takes More

by Brandon Abbott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy, Kerry Kaban
June 29, 2015

better off buying from kijiji I am a single mom who up until a few months ago purchased my vehicles from kijiji because that is what i could afford. i made the decision to work ext More

by morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Collinge, Christopher Falls
Jun 29, 2015 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustration regarding the repair of your vehicle. Our technicians must be able to duplicate the concern being brought to them in order to properly diagnose and repair the concern. I am sorry that the technicians have not been able to duplicate your concerns when you have brought your vehicle into the shop. We would like to work with you and complete any necessary repairs to your vehicle, however we do need to duplicate the concern you are experiencing in order to properly resolve the issue. We are grateful that you have brought your concerns to our attention, as we strive for 100% customer satisfaction 100% of the time.

June 28, 2015

Absolutely the best in Grande Prairie HANDS DOWN! I was buried in negative equity. It was making almost impossible to get into something that I wanted to drive for many years. I went to dealership aft More

by Maddenmkell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meaghan Odegard, Will Mears , Brett Lauder, Jeremy Dally, Nikki Schierman, Kerry Kaban
June 28, 2015

They go the extra mile for u Tim at Financing worked the banks so well that he got me an awesome interest rate of only 1.99!! I left with a truck and payments that I am very happy More

by Ken Kirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy, Tim Horcoff
June 28, 2015

New pickup truck Went to gp crysler dodge jeep for a new pickup in the afternoon and was rolling out the doors in my new truck in just a few hours later, wayne was ver More

by Kodijohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Wayne Villeneuve
June 27, 2015

Great customer service, with very friendly helpful staff Went to the local Ford dealership being a ford owner all my life but felt I was being ripped off. My friend who has always ran dodge trucks (of which More

by tickell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 26, 2015

Easy and Fun I was looking for a specifically optioned Ram truck and was happy to find that they had one in stock that suited my needs. The sales department took More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Lauder, Nikki Schierman, Steve O'Dell
June 24, 2015

Great customer service Awesome to deal with and everything was a breeze! I went in looking at Jeeps, not expecting to buy. After talking with Kevin he got me exactly what I More

by KMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 22, 2015

Service department scam artists. Took my car in to get some work done. They tell me the rotors need to be replaced. I said ok but it should be under warranty from being replaced 6 mo More

by User33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jenna Farrell, Ryan Prince, Danielle Mathieson, Donald Teal, Kevin Friesen
Jun 22, 2015 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. After reviewing your concern we have gone back into our system to try and locate the service advisor and technician that was working with you so that we could use your situation as a teaching tool to re-train these individuals. After investigating we have not been able to find any information regarding your visit. We take the concerns you have listed very seriously and would like the opportunity to work with you to earn back your trust and business, but further more we want to ensure all future guests do not have the same experience. If you would be so kind as to contact the Service Manager directly, Mr. Brent Bohnen at 780.532.3560 so that he can learn more about your visit and work with you to rectify your concerns. I am grateful that you have brought your concern forward, as we strive for 100% customer satisfaction 100% of the time.

Jul 05, 2015 -

User33 responded

Can't find my information in your system? I've given you my information and you haven't contacted me or even acknowledged that I was in fact a real customer and this really happened.

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