Go Kia West

Very unethical and fraudulent tactics were used by Brad at Kia West’s finance department. We drove away with a brand new Kia Niro EV on Sept 26th, financed under my name and my partner’s name. We were very at Kia West’s finance department. We drove away with a brand new Kia Niro EV on Sept 26th, financed under my name and my partner’s name. We were very surprised that my partner was approved for financing because he became a Permanent Resident just three weeks before, so he has ZERO Canadian credit history. We asked Brad how it’s possible that my partner is approved for a loan. Brad’s response, “I’m just that good at my job”. The next day Brad calls and informs us that my partner was denied financing because he didn’t have proper Canadian ID. He is still waiting for his PR card so we decided to put the financing under my name only. In the comfort of my home I was able to look closely at the new contract and I was very surprised to see that there was false information about my employment and income. It said my gross monthly income is $6500! I believe that at the dealership we signed the same document without reading it. We were not given a copy of this form. I understand it’s common to lie on loan applications, but in our case we were completely unaware that Brad put false information. By signing this form we were committing fraud. I refused to sign the new contract and asked for him to find a legal option to finance. I wasn’t going to write this review however, a Level 2 charger was included in the purchase of the electric car. It is now November 9th and we still HAVE NOT received the Level 2 charger! Also, we live on Vancouver Island and negotiated the price by phone and text messages. When we went to the dealership and sat down with Brad he told us someone made an error on the price. Whoever did the calculations forgot to add luxury tax and we would have to pay more for the car?!?! You can imagine how furious we were. He wasted half an hour of our time trying to get a couple more thousands of dollars out of us. Of course we refused to pay more than the price we negotiated, but I’m sure this tactic has worked on others. When we was trying to sell us a 5 year extended warranty, I asked if we can buy it later. He said yes but it would cost more. He lied. We bought the extended warranty for $3240…and cancelled it a few days later after we did research about the warranty and price. There are many Kia dealerships in the Lower Mainland. Please avoid Kia West in Coquitlam. More

Kia west has excellent service department. Matt and Jeremy have not let me done so far. Today I went to drop my car for diamond kote service. They made sure I was able to get back to work in time. Defi Jeremy have not let me done so far. Today I went to drop my car for diamond kote service. They made sure I was able to get back to work in time. Definitely recommend KiaWest More

Sales gives you a trick not good doesnt meet my expectations ask you a lot of questions but they never give what you like expectations ask you a lot of questions but they never give what you like More

Great Service. Matt was really helpful. To the point information. Friendly service with great sales experience information. Friendly service with great sales experience More

I had the pleasure of dealing with Andy, he was so helpful, patient and very professional. I didn’t feel any pressure from him to make my final decision on buying the 2021 KIA Sorrento, which I just l helpful, patient and very professional. I didn’t feel any pressure from him to make my final decision on buying the 2021 KIA Sorrento, which I just love driving. Thanks Andy for all your help! More

Welcoming place and serves their customer with big smile in their faces. Also the service was quick and fast. highly recommended for new car owners. in their faces. Also the service was quick and fast. highly recommended for new car owners. More

Jonas was a great sales person to deal with. He listened to what I was looking for and showed me the corresponding vehicle. Very personable and friendly. I would recommend this dealership to anyone who is l to what I was looking for and showed me the corresponding vehicle. Very personable and friendly. I would recommend this dealership to anyone who is looking to purchase a vehicle More

I had the best experience at Kia West Recently! I just purchased a Honda Accord turbo car and I love it!! Manny and Jenny made me feel welcome and took the time to help me Special thanks to manny purchased a Honda Accord turbo car and I love it!! Manny and Jenny made me feel welcome and took the time to help me Special thanks to manny More

Friendly and helpful staff who came through on their promises. Service center was polite and efficient and helpful. One of my better dealership experiences to date promises. Service center was polite and efficient and helpful. One of my better dealership experiences to date More