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Go Kia West
Coquitlam, BC
269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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269 Reviews of Go Kia West
July 30, 2015
Very Impressive Customer Service Friendly staff, very warm welcoming environment! Could not be more impressed with the customer service My husband and I experienced here. It was our Friendly staff, very warm welcoming environment! Could not be more impressed with the customer service My husband and I experienced here. It was our first new car purchase and they made it easy and stress free. Highly recommend going there as it really feels like a positive, honest place! More
by Kim Z
Employees Worked With
Francis
July 16, 2015
Poor and dishonest service here at Kia West Had multiple dealings with the folks at Kia West. All dealings were a huge headache. Whether its feeling ripped off from the financing and sales team Had multiple dealings with the folks at Kia West. All dealings were a huge headache. Whether its feeling ripped off from the financing and sales team or feeling frustrated with the service and parts desk or sending fake letters stating crazy incentives if I traded my car(which did not happen when I negotiated) These people make everything sound good when your about to purchase a new car however the second you sign on the dotted line, everything that was said changes. I purchased my first Kia and last Kia from Kia West and decided to take my business to Applewood Kia Langley for my 2016 Kia Sorento . Applewood has not made my experience with them a horrible one like Kia West. Futhermore, Applewood beat KIa West price with trade in buy 3k. Thank you Kia West for helping me find a Kia that made my experience an enjoyable one. More
by Sherman
Employees Worked With
All Staff
January 11, 2015
Amazing Customer Service Went into the dealership with the thoughts of receiving lies and bad customer service which I had recently experienced from several other dealerships. Went into the dealership with the thoughts of receiving lies and bad customer service which I had recently experienced from several other dealerships. However, to my surprise all the staff were very friendly, honest and knowledgeable with all the questions I had. Def recommend going there if you want the facts and info about what you are looking for. More
by patricksmith
Employees Worked With
Ben
January 05, 2015
Great staff at Kia West I was in the Kia West store a month ago after corresponding with several people there regarding a Toyota Venza that I wanted. It was my fault that I I was in the Kia West store a month ago after corresponding with several people there regarding a Toyota Venza that I wanted. It was my fault that I had waited so long to go in and test drive because sadly when I did it was sold. I thought that I would have to start from scratch looking for another one but to my surprise they told me they would do the work for me. It has been a month and I got the call last Friday that they had one that met all my requirements including the price range I wanted. I just left today very happy with it and could not express my gratitude to all the amazing employees that helped me get the car I wanted. More
by Derick
Employees Worked With
Amber, Mo
September 23, 2014
Terrible Reliability My family purchased a 2002 Acura TL from KIA West, and all seemed to be looking good, with the salesman being very friendly and imformative. When My family purchased a 2002 Acura TL from KIA West, and all seemed to be looking good, with the salesman being very friendly and imformative. When it came to negotiating prices, it got very extensive, and the manager did not make much of a lee-way for our price point. We ended up $700 over our tight budget of $6000, and this was with us leaving the dealership and calling back the next day when we realized they weren't going to lower the price anymore for us. The salesman says they have to replace the ABS module, and promises us that it would be ready on Monday (current day was Friday). Come Monday, we call them, and they say, Tuesday for sure. Come Tuesday, they again tell us the next day for sure. Come the next day, they don't even contact us. We call in on Friday, and it turns out our salesman wasn't even working on Friday, Saturday, or Sunday. We managed to contact his cell number, as he had given it to us before we left after we put a deposit of $1000 down for the car. He made us ANOTHER false promise by saying it would "absolutely be finished and ready for pickup," on Monday. We PHYSICALLY make the hour long drive from our home in Burnaby to KIA West, only to have them tell us that they were going to reprogram the car, and it will be done for the next day. TLDR; This company makes too many promises that they can't uphold. Don't trust anything they say in regards to time management, and if you ever need to leave your car there for a tuneup, don't expect it to be ready on the day they say it will be done. More
by GeorgeLamm
Employees Worked With
Troy
August 17, 2014
Honest Sales People Great customer service! Very professional and I really like that they showed me all the numbers right up front, didnt hide a thing. I was going to sel Great customer service! Very professional and I really like that they showed me all the numbers right up front, didnt hide a thing. I was going to sell my car private because I didnt think they would give me even close to what I wanted to sell it for but they did. Couldnt be happier with my new Soul. Def recommend going here! More
by nickbrown82
Employees Worked With
Mo
July 28, 2014
A ghost problem with my AC I bought a 2009 volvo c30 from kia west end of last summer, the AC was blowing warm air and they did an investigation and could not find a leak, thus I bought a 2009 volvo c30 from kia west end of last summer, the AC was blowing warm air and they did an investigation and could not find a leak, thus they just topped up the AC gas and I drove the car for a year... This summer I turn the AC back on and it was blowing warm air, so I spoke with Shirley who is their customer service manager. She was so sweet about the whole thing and got me into service (after they recharged it and told me to drive with it blast on max for 3 days and return), they fixed the AC and today in this hot summer day I could not have appreciated more. Shirley if for whatever reason you do endup reading this review I thank you again for your kindness and I thank your dealership for doing the right thing:))) More
by kyaazlani
Employees Worked With
Shirley Henderson
July 24, 2014
Above and Beyond Service My 2003 Grand Caravan has a bit of a engine problem. Instead of constantly putting money into it I decided it is time to get a new KIA Sedona or Sport My 2003 Grand Caravan has a bit of a engine problem. Instead of constantly putting money into it I decided it is time to get a new KIA Sedona or Sportage. I sent several requests for quotes to different KIA dealers, and KIA West was the first to respond with a very reasonable offer. They gave great info and suggestions when I was deciding between the Sedona and Sorento. After a bit of negotiation, I was able to get a fair trade in value for my Caravan and decided on the Sedona. So far, I couldn't be happier, my expectations were exceeded! I was very impressed with KIA West and will be a repeat customer and I will be recommending them to my friends. More
by CraftyNana
Employees Worked With
Mo
July 17, 2014
One last thought Forgot to mention the great play area with toys for the kids def a plus when you have a family, helps ease my mind for my first service appointment wi Forgot to mention the great play area with toys for the kids def a plus when you have a family, helps ease my mind for my first service appointment with the kids! More
by Sportysarah
Employees Worked With
Mo
June 22, 2014
Replacing a Vehicle Mr. Meghji, my sales representative, was very helpful in finding a car that would suit my needs. I tend to be somewhat picky when it comes to making Mr. Meghji, my sales representative, was very helpful in finding a car that would suit my needs. I tend to be somewhat picky when it comes to making up my mind about a vehicle. I left the dealership as a happy customer. More
by OmaKehoe
Employees Worked With
Mo Meghji
