Gateway Toyota

Very bad experience. Made a deposit on a ‘23 Highlander on Jan 2, 23. Was told by Mark delivery would be in 6-8 months and that we would receive updates. 6 months, not Made a deposit on a ‘23 Highlander on Jan 2, 23. Was told by Mark delivery would be in 6-8 months and that we would receive updates. 6 months, not a single update. I called and was told “the order is at the factory”. 8 months come and go. Contacted them again. 12 hours later, received text from Charles who was “now looking after our account”. Was told that toyota pushed our order back to Nov/Dec so they could build their new Grand Highlander. Was also told our order would still come in as a ‘23 even though it would almost a year after we ordered. That was the last straw. Toyota clearly does not give a xxxx about customers who have placed a factory order and Gateway totally dropped the ball with their lack of follow up. They clearly lack internal checks and balance to ensure that their customers are not ignored. We felt that if we are this poorly treated before the sale is completed, we have ZERO confidence that Gateway Toyota or Toyota Canada would be of any credible support if some major issue arose with the vehicle. To his credit, Charles offered no resistance when we requested cancellation of our order and requested a full return of our deposit. We decide to switch to a different manufacturer, 3 text messages, 2 phone calls, and just over a week later we are now drivers of a 2024 highlander competitor. More

I was very satisfied with Gateway Toyota for the services that they have done to my RAV4 and definitely happy to share with my friends and co workers at my work place at Maple Leaf Poultry about Gateway d that they have done to my RAV4 and definitely happy to share with my friends and co workers at my work place at Maple Leaf Poultry about Gateway doing a good job like Recto Baglinit who have tried the service and he said he wasn’t disappointed of the result More

Excellent service with an upfront sales team. The delivery team was absolutely fantastic as well. The delivery team was absolutely fantastic as well. More

Great customer service. Knowledgeable staff. It has always been a pleasure dealing with Gateway when purchasing a new vehicle. Knowledgeable staff. It has always been a pleasure dealing with Gateway when purchasing a new vehicle. More

My service advisor is Troy, he is great as usual. Right on time, very diligence and appreciate the business. Right on time, very diligence and appreciate the business. More

Zain our salesman was amazing. He helped us get exactly what we were looking for. Cat, terrific, funny, smart man. Made financing so easy. Shay , very knowledgeable. All in all a v He helped us get exactly what we were looking for. Cat, terrific, funny, smart man. Made financing so easy. Shay , very knowledgeable. All in all a very satisfying journey with this team at gateway. More

I recently purchased a new 4runner from Gateway Toyota and I cannot recommend them enough. From the moment I walked in, the sales team was incredibly helpful and accommodating. When it came time to fin and I cannot recommend them enough. From the moment I walked in, the sales team was incredibly helpful and accommodating. When it came time to finalize my purchase, the financing process was smooth and efficient. The finance team was knowledgeable and made sure I understood all of my options. The delivery of the vehicle was seamless and the team at Gateway Toyota took the time to show me all of the features and answer any questions I had. Overall, I am extremely satisfied with my purchase and the experience I had at Gateway Toyota. Their exceptional customer service and expertise in the industry make them deserving of a five-star review. If you are in the market for a new vehicle, I highly recommend giving them a visit. More