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Family Toyota of Burleson - Service Center

Burleson, TX

5.0
956 Reviews

956 Reviews of Family Toyota of Burleson - Service Center

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April 26, 2024

Was extremely Professional and courteous. Provided detailed information about my vehicle both historical work done as well as what needed to be done. More

by Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond
April 25, 2024

I was able to get a same day appointment and everyone was so professional and friendly. They took care of everything. I highly recommend them. Great team throughout the dealership! More

by rhondaroyqualls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet Hembey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jevon Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Ernst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nastassia Justice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

always receive great service here. matt kept me informed with service that was extra if needed. More

by joycetanner45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
matt
April 22, 2024

Wil in Service Dept was very pleasurable to work with. He deserves top pay. Thank you, Wil. More

by ShirleneA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bowles, Service Dept
Apr 24, 2024 -

Family Toyota of Burleson responded

It's good to hear that you had a positive experience with our team in the Service Department at Family Toyota of Burleson. We value your input. Thanks for sharing this feedback.

April 19, 2024

Great customer service, rep kept me updated on the progress throughout my time there. Good work! Thank you. More

by pmarklewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nastassia Justice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Apr 19, 2024 -

Family Toyota of Burleson responded

We're grateful you appreciated the continuous updates from our team at Family Toyota of Burleson. Our customer service is key to good work! Your thanks are much valued.

April 17, 2024

Chad is great at the Service Center. Polite, professional and fast service. Excellent service. Excellent work done. More

by Dcrwest02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad in Service.
Apr 18, 2024 -

Family Toyota of Burleson responded

We appreciate your feedback on the top-notch service provided by our team at the Family Toyota of Burleson Service Center. Swift and quality work is what we aim for. Thank you!

April 15, 2024

This is my first time buying a car with Toyota, and I have truly enjoyed and appreciate their staff professionalism and kindness. Love this dealership. More

by Katina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevon was my sales person (2023). Tyler in the Service Department
Apr 16, 2024 -

Family Toyota of Burleson responded

We appreciate your warm feedback about our professionalism and kindness at Family Toyota of Burleson. Enjoy cruising in your new Toyota car.

April 14, 2024

Very friendly, always asking if you want help. Chad was a great help .great place. More

by Keithenglish96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ysrael Placencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
Apr 16, 2024 -

Family Toyota of Burleson responded

Thank you for highlighting our team's friendly nature at Family Toyota of Burleson and acknowledging their willingness to assist. We appreciate your kind words.

March 30, 2024

Desmond is absolutely fantastic. His service is impeccable. You will not find a better service advisor around or a better human being. I’ve used his services for the better part of 1 More

by Doug Campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond Adger
Apr 13, 2024 -

Family Toyota of Burleson responded

We appreciate your positive feedback about our team at Family Toyota of Burleson. It's valued customers like you that underscore the quality service we strive to deliver daily. Thank you for choosing us, and yes, Desmond exemplifies the commitment we have in providing top tier service.

March 21, 2024

Experience was excellent at this dealership. Matt did an awesome job at taking care of the vehicle needs. The “wash job” was substandard as bugs were still visible on front and mirrors. So More

by fw2721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 13, 2024 -

Family Toyota of Burleson responded

Hello, Thank you for your feedback. We're glad to see that our team took great care of your vehicle. Please feel free to reach out to us if you'd like to discuss our car wash. We value your business and hope to continue providing excellent service to you in the future. Best regards, Dustin Herndon General Manager (817) 447-4400

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