Erinwood Ford - Service Centre

Prompt and Courteous Service The level of service throughout the entire sales and service process was fantastic. I'd recommend both Rob and Joe anytime for both a Vehicle purchase The level of service throughout the entire sales and service process was fantastic. I'd recommend both Rob and Joe anytime for both a Vehicle purchase and as your service service advisor. More

TOTALLY FABULOUS SALES AND AFTER SALES SERVICE! I had the absolute pleasure to attend Erinwood Ford Service Dept Sat Nov 26/16, to get snows on my Edge. I wanted to take a minute to let you know h I had the absolute pleasure to attend Erinwood Ford Service Dept Sat Nov 26/16, to get snows on my Edge. I wanted to take a minute to let you know how absolutely gorgeous your new build Ford Dealership is; it is fabulous! The layout is wonderful, the attention to detail and customer comfort far exceeds any of my high expectations. When setting up my booking I was advised it would take up to 1-1/2 hours; much to my surprise the job was done in 45 minutes, just as I was getting settled in to watching daytime TV, which is unheard of in my routine. My friend and I were especially pleased with being able to make our own Keurig coffee from your wonderful selection. Great idea to have that, rather than putting on a pot at a time and wasting it. The customer comforts you provide in the Service Dept waiting area are superb. Chris in Service was most professional and efficient. My sales rep, Mark Maguire took time to say hi and chat a spell with us, on a busy Saturday. When my lease is up, if I do not buy out my Edge, you can rest assured I will be back, and hopefully not cause you excessive gray hair! So, kudos to you all for toughing out the construction phase of your massive new build ….. anything worth having is worth waiting for. Again, thank you so very much for my absolutely wonderful visit to Erinwood Ford! Karen H. More

Very Professional Sales service I just purchased a SUV from Erinwood Ford and Vivian was able to find the SUV I was looking for with minimal issues. The experience was pleasant and V I just purchased a SUV from Erinwood Ford and Vivian was able to find the SUV I was looking for with minimal issues. The experience was pleasant and Vivian looked after me every step of the way. Thanks More

New car purchase Martin made the car buying experience very professional and enjoyable. All vehicle purchases should be this great. Thanks Martin, and we love the ca Martin made the car buying experience very professional and enjoyable. All vehicle purchases should be this great. Thanks Martin, and we love the car. Mark Stolte More

great service I stopped in to Erinwood with a brake issue on my f150. Gillian got me in right away and resolved the issue . I can't say enough about the people I I stopped in to Erinwood with a brake issue on my f150. Gillian got me in right away and resolved the issue . I can't say enough about the people I met and helped with my problem. The new facility is just been finished and is great. From my first experience I would definitely recommend Erinwood More

Martin Menzies is a professional ! Martin answered all my questions. He has a lot of knowledge and he made it an enjoyable experience .i would recommend Martin to all my friends. Martin answered all my questions. He has a lot of knowledge and he made it an enjoyable experience .i would recommend Martin to all my friends. More

parts dept Went in to get some "obscure" car body parts / fasteners - was serviced by Brad Penyk (second time) - he was very professional, service oriented, pati Went in to get some "obscure" car body parts / fasteners - was serviced by Brad Penyk (second time) - he was very professional, service oriented, patient, and went out of his way to be helpful - would rather go back to Brad for parts than go to a closer Ford dealership - well done Brad, and thanks. More

Above and beyond I would like to send out a special "Thank You" to John Brimo of ErinWood Ford for going above and beyond his regular duties to resolve a problem that I would like to send out a special "Thank You" to John Brimo of ErinWood Ford for going above and beyond his regular duties to resolve a problem that I had with the interior of my 2016 Mustang. John stepped up to the plate to ensure the problem was resolved in a timely and professional manner. John kept me up-to date with the progress and certainly delivered what he had promised. Way to go John.....a job well done. My entire experience at Erinwood Ford has been first class. I will certainly recommend the dealership to friends and colleagues. Regards Mark More

Knowledgeable, Friendly, Mandarin & Cantonese Speaking It's really a terrific experience with Roxy at Erinwood Ford. Before I actually walked into Erinwood Ford for a test drive, I had contacted with Roxy It's really a terrific experience with Roxy at Erinwood Ford. Before I actually walked into Erinwood Ford for a test drive, I had contacted with Roxy over the phone and email for about one week long. When I was on site, with his great patience and friendly manner, again, he answered my questions and concerns in all the details, thanks to his more than 10-year experience in the business. Finally, he helped me make the buy decision but without any pressure from him. And certainly we loved very much the vehicle we purchased from Erinwood Ford. Thank you very much again Roxy! BTW, for those who prefer to talk to a sales rep who can speak Mandarin (???) or Cantonese (??), but not only English, you'd like to give him a call. More

Once again I'm impressed! Nothing is worse than buying a vehicle and having issues after it gets home. Yesterday I took the car back and within an hour the issue was resolved Nothing is worse than buying a vehicle and having issues after it gets home. Yesterday I took the car back and within an hour the issue was resolved and repaired for me. I was not really expecting that. They fit me into service even though I had an appointment for another day. This dealership continues to impress me. Once again I will say that Dave is a great guy to deal with. Thank you again Dave and Chris. More