Erinwood Ford - Service Centre

Skipped services now major damage Purchased maintenance package from ford which covers all the basic maintenance... Informed at 65k that i am required to purchase a set of tires as mi Purchased maintenance package from ford which covers all the basic maintenance... Informed at 65k that i am required to purchase a set of tires as mine are cupped. This is a result of not rotating the tires. Upon further investigation, another dealership had informed me that no tire rotations were completed. A call to ford canada was of no assistance stating all they can do is write a poor workmanship order on the dealership. When I stated that this issue was a service issue that I pay for, their attitude was this is a wear and tear item even though the accelerated wear was due to negligence from the service department. A call to this dealership was even more pathetic. The service manager has refused any communication after 3 voicemails left. The service advisor then states that an alignment should have been done. When questioned why the service advisor didn't advise the customer, their response was "i dont know". I will never buy another Ford and I for sure would rather pay a teenager than trust these white collared criminals with my vehicle. Its not a shock that their are lawsuits when Ford can't stand by their own vehicles let alone perform idiot proof maintenance. More

it was a great experience lem was a great person who helped us a lot and provided us with an amazing service. the service was more than exellent helped us a lot and provided us with an amazing service. the service was more than exellent More

In April 2010 my wife and I decided we wanted to purchase a new toy for ourselves, we looked around and decided to by a "Little Pony" aka a 2010 ford mustang convertible. Upon looking around at area dealersh a new toy for ourselves, we looked around and decided to by a "Little Pony" aka a 2010 ford mustang convertible. Upon looking around at area dealerships (we are from Barrie Ontario) we can across Erinwood Ford on line and liked the price we saw and the color "Kona Blue". We decided to head down and do a deal. We got a great price and wanting to make sure our Little Pony was around a long time we listened intensely to what our sales person had to say. We opted for the extended maintenance program which has been great. We have brought the Pony if for regular service as often as possible and have gotten more then our money's worth. Our sales person also recommended we purchase "CM300" which is a magic rust protector that guarantees the car will never rust and says right in the contract clearly marked "surface rust". "For only $500 you little Pony will never rust!" So wanted to keep our new toy around for a long time we bit, and so the story sours :{ On April 9th 2013 I noticed went to take our little pony for a spin and noticed bubbling of rust on the front hood. In disbelief we ran the car down to our local dealership "Barrie Ford" who we take our cars "we own two fords" for regular service. Upon looking at the new bubbling rust at the front of our pony, exclaimed "you bought the accessory from Erinwood, it's their problem. We can home a little disappointed and promptly called Erinwood Ford. Where a pleasant young lady answered the phone. She quickly pulled up our file locating the paper from our deal indicating that we had indeed purchased the magic "CM3000" and that all we had to do was come down in the morning and solve all our problems and hopefully fix our poor little pony... Alas, the story goes on... On April 10, 2013 we packed up the little pony and made the 1hr & 1/2 trip to Erinwood and dropped into the service center. We explained our problem to the the nice man at the service desk and promptly came out to have a look at our little pony. He looked at the hood and said. :Oh that is common with Mustangs" he then had a look at the CM3000 which had fallen off the mighty piece of Velcro that is used to hold up this magic device and pushed the test button. He said it is working fine and the rust should not have happened. He called another service manager out to look at the issue and both asked the same questions "Have you had your yearly service on the CM3000" to which we looked at each other shaking our heads. We had never recalled being asked to do this, never heard of this, plus we take our Pony at least every 3 months to be service at our local ford dealership. Surely if a the test is a as simple as pushing the little Button on top and looking for the green light that we should be covered and our little pony repaired. "Oh, but we are sorry because you do not have documentation that you have had your yearly service on the the CM3000 you are not covered and there is nothing we can do!" So we a done... We decided we better go inside and get the copy of the contract from the nice lady from the Office that only the day before had within seconds of our phone call had pulled off the computer and set us up with our no hassle appointment. We were unsure of where ours was at the time and figured we could at least call the company to see if they could help us out. After about 15 minutes of waiting for this contract that was only a day before in the hands of a very nice customer service person we were approached by a stern looking man asking us what we needed. We explained that we only wanted to get a copy of this contract so that we could go home and contact them to see if they could help us out. He told us he would have to have someone look for it and come back in a 1/2 hour. We explained that a very nice lady who we called only yesterday had quickly pulled up the contact "we can only assume they have a electronic data base not a bunch of boxes in the back" and that if got this piece of paper we would make our way back to Barrie. He rudely stated "I have to have some look for it come back in a 1/2 hour. So off we go for a little drive in our pony. Around an 1 hour goes by and we return to get our paper work. It is waiting at reception for us. We pick it up and get ready to make the 1&1/2 hr journey home. However for some reason I decided to read the paper work to see where it says "Yearly Check Up!" While quickly reviewing the paper work and contract I realize that it clearly states that you only need to check it once a year if the car is 3 years old or older when you bought it. And only after 4 years if new. Seeing as the pony was brand new when we bought it I thought to myself either those two nice gentlemen in the service department either made a mistake or lied to me to get rid off me. Thinking to my self that I was not the only sucker to buy one of these magic device and that they had seen them before I was leaning more the the Lie then the mistake, but either way I decided to bring it their attention. I walked back to the service department and showed them the contract and asked them to show me where it said you had to have a NEW car checked once a year. Of course they could not find it. So I said alright then lets fix my little pony... They then called the company the makes the CM3000, who to our dismay does not fix that type of rust. I am not sure what "Surface Rust" is but I assume when the surface of my hood is rusting that this is service rust. But I was wrong. So after spending 4+ hours driving to Erinwood and dealing with this we were to go home empty handed, just lighter in the pocket book for the gas, time and money needed to repair our little pony. We were sold at the Sales Person's recommendation a useless product. We were lied to by the service department and wasted a 1/2 day. I started to feel a little discourage with the whole event and day and went to customer service to speak to a Manager. All the luck it was Lunch time. Every where I looked employees were eating large plates of rice and some meat product, good for them, it was lunch time. However the manager was unavailable, he was with a client. I looked around and saw none. I was asked to wait another 1/2 hour. Realizing that I was being lied to again, that most likely the manager was to busy eating his lunch then to speak with a couple of unhappy customers I got a little upset. Removed the Eriwood Plate holder from the back of my car left it for them to do what they pleased. "No More FREE Advertising from me" In Short if you want to be LIED TO, CHEATED, and Treated like Crap after you purchase a car and sold add ons that are complete garbage by all means go to Erinwood Ford. As for me it will be the last time they see me and most likely that last ford product we by rwigley2000@yahoo.ca More

Brutally unhappy service department that would rather intimidate a customer than help even when work is under warranty. If you hate your job do the world a favour and move on buddy! intimidate a customer than help even when work is under warranty. If you hate your job do the world a favour and move on buddy! More

I have found Robert to be oustanding in looking for new cars.(four in last 2 years). service advisors Shaun and Chriss have been excellent to work with. Work has been in time and as promised. cars.(four in last 2 years). service advisors Shaun and Chriss have been excellent to work with. Work has been in time and as promised. More

This dealer can’t seem to get it right the first time. This dealer can’t seem to get it right the first time. Went to replace a clutch on a 2006 Mustang 4L. Yes, with only 40,000 km… - they didn’t This dealer can’t seem to get it right the first time. Went to replace a clutch on a 2006 Mustang 4L. Yes, with only 40,000 km… - they didn’t have the parts - at pickup, we told them the clutch was not right, yet the technician insisted that the clutch was correct and said “guys like it this way” - 24hr later they had to come pick it up. The Shop foreman is the most condescending person I ever spoken to. The Service Manager does not like confrontation so she will transfer you to the Shop Foreman and the Technician who spoke to my wife, basically told her that clutch was fine. I guess it was not since they came to pick up the car and tried to fix it again. Avoid this dealer! They are NOT customer friendly. They do not wash your vehicle. They do not provide rental cars. Everything about this place is old! This is not an inviting store that presents well, which explains a lot about the level of service we have received at this store. They say you are what you wear. Take a good look at what this dealer looks like, the condition of the shop floor, the condition of the service area and where they put the Service Department and you will find your own answers. More