Erinwood Ford

I was looking for a used car (Ford Escape) and visited many dealerships with no success. Then one say I saw an ad from another dealership next to Erinwood Ford, and decided to have a look. The car didn’t many dealerships with no success. Then one say I saw an ad from another dealership next to Erinwood Ford, and decided to have a look. The car didn’t meet my expectations and so , since I was in the area, I walked over to EF and started browsing the available cars on the lot. It was then that I met Dave Giovanni. Dave came by and introduced himself and asked if he could help. It was 7:45 pm and the dealership was closing in 15 minutes, but Dave patiently listened to my requirements and answered all my questions. I might add that this was my first car purchase, and I had many many questions. We sat together for over an hour and by the end of a very informative session about cars, I left. Not once did Dave try and push a sale, for which I truly appreciate. A few days later, I saw that EF just listed a used car that might meet my requirements (and budget). I emailed Dave, who sent me the specifications after which I called to schedule a test drive after work. Due to an unscheduled work meetings, I was late by over an hour. When I reached EF, one of the sales reps informed me that it was Dave’s day off , and he had come in earlier just to meet me, but had since left, thinking I was a no show. Luckily he lived nearby and said he would come back. Instead of waiting for Dave, and then going for a test drive, the sales rep gave me the keys and let me take the car. By the time I got back Dave was there. The car was “ok”, but I wasn’t really in love with it. I then had another long talk with Dave about my needs and wants in a car. It was then that I started thinking about purchasing a new car instead since the Ford Employee pricing event was on. I asked Dave to run a few numbers on the ford website. I then told Dave that I would have to discuss the options with my family and get back to him. Once again, he did not push me to make a decision. That night, I discussed the Used vs New purchase decision with my wife, and we realized that the payments would be almost identical. Also, considering that a new Ford Escape had a new design (which we both liked) and came with warranties, we decided to buy new. The next day, we went to see Dave. Instead of rushing into finalizing an invoice, Dave sat us down and took the time to make sure that the decision we were making was the right one. Once we agreed that it was, he priced a Ford Escape with the specifications we wanted at monthly payment that was better than what we expected. All that was left to do was locate the car (EF didn’t have the one we wanted in stock), and finalize the paperwork with the finance manager. A few days later, Dave informed us that our car had arrived and was ready for delivery. It was Dave’s day off when we went to pick up the car, but he was there to make sure it was everything we expected. It is and more. We love our new Ford Escape. Thanks Dave and Erinwood Ford, for making this the best car buying experience one could ask for… Now on to buying the next car for the family. More

I was looking for a used car to replace my very old car. Dave Grittani went over EVERYTHING with me and was able to get me into a 2013 Fiesta for the same monthly price the used car was. Awesome experience! Dave Grittani went over EVERYTHING with me and was able to get me into a 2013 Fiesta for the same monthly price the used car was. Awesome experience!! More

I was very impressed with everything at Erinwood Ford. Right from the first phone call to when I got there they treat you like a person and don't bs. The service was as smooth as possible and they work wi Right from the first phone call to when I got there they treat you like a person and don't bs. The service was as smooth as possible and they work with you to help get your financing. No complaints from me and I would recommend them any day. More

We are returning customers and have now purchased our 2nd vehicle from Dave Grittani at Erinwood Ford. Dave is professional, knowledgeable, friendly and fast. Our vehicle purchase experience at Erinwood Ford vehicle from Dave Grittani at Erinwood Ford. Dave is professional, knowledgeable, friendly and fast. Our vehicle purchase experience at Erinwood Ford made us feel right at home from the start, and we would recommend the dealership to our family, friends and colleagues. Dave made us feel comfortable which allowed us to ask questions and really understand the value and options we were introduced to from leasing to financing and we felt at home with Dave. 'Thanks again for providing our family with all-around great service at Erinwood Ford! More

Mark was very honest and respectable. I am so happy with the Ford employee pricing and the friendly atmosphere. It was fun to buy from, Mark and I also loved the respect and dignity I was given. I would st the Ford employee pricing and the friendly atmosphere. It was fun to buy from, Mark and I also loved the respect and dignity I was given. I would strongly recommend them and will purchase my future vehicles from Mark. More

I waited for more than a month to review my used car purchase as the sale was excellent and now I can say so is the car! Stewart Honsberger assisted me with my purchase and I am extremely happy with my purchase as the sale was excellent and now I can say so is the car! Stewart Honsberger assisted me with my purchase and I am extremely happy with my purchase (Ford Explorer Eddie Bauer 2006- V8) If you ever visit Erinwood, be sure to look up this guy - really excellent customer service and huge amount of patience (I tend to ask a LOT of questions) after driving my vehicle for more than a month and completing 5K on the dash, I gave it for a check up at Canadian Tire - who generally tend to make a mountain out of a molehill, however thay told me to just change the power steering fluid and that's it! I was good to go! People who buy used vehicles know what I am talking about (That dreaded 1st servicing) Anyway, I wanted to share this "no Problem" experience with you all!. It feels as if everyone involved really worked hard to get a positive review or something... I mean everyone I dealt with at Erinwood! More

Erinwood Ford made my buying experience fun and stress free. My sales rep was very very friendly, and explained everything to me in full detail leaving me with no questions. My car buying experience was f free. My sales rep was very very friendly, and explained everything to me in full detail leaving me with no questions. My car buying experience was fun, and enjoyable. I would recommend Mark and George to my friends and family any day! More

Purchasing my new car was one of the easiest transactions I've had in a long time. Went in on a Thursday to test drive, made payment arrangements on Friday, picked up my new car on Saturday. Our sales rep I've had in a long time. Went in on a Thursday to test drive, made payment arrangements on Friday, picked up my new car on Saturday. Our sales rep Graham was amazing (not to mention hilarious). Each person we met through the process of paperwork etc. was super friendly. They genuinely cared that you we happy with your choice. I would definitely buy my next car there and recommend them to my friends. Thanks again guys! More

We had been looking for a Ford Escape and gone to some local dealers but they either did not have the vehicle or the pricing didn't seem that good. We were going to be purchasing two vehicles and were ho local dealers but they either did not have the vehicle or the pricing didn't seem that good. We were going to be purchasing two vehicles and were hoping to get a better deal as a result. So I decided to do some web searches for the Ford Escape with the options we were looking for. I found a vehicle on Erinwood's web site and sent an email off to Dave Grittani to see if we could work out a deal. Dave responded very quick and we arranged to go have a look. Once we got to the dealership, Dave explained everything to us. There were two different people looking to purchase, different vehicles, different options, different financing. Dave took the time to explain everything. We stayed a good hour after closing time and worked out a deal. All in all a very good experience. Would recommend Dave at Erinwood Ford. More

I think I told over 5 people about the amazing experience I had with Stewart within a day of having my car, recommending each person to deal with this dealership and explaining how happy I was with the servi I had with Stewart within a day of having my car, recommending each person to deal with this dealership and explaining how happy I was with the service. I have bad credit, as most people think it is impossible to get a car financed with bad credit. I had gone to a Mazda Dealership in Burlington, ON and by the time all was said and done with the finance department, I was told to take transit. Needless to say, I was pretty upset with the response received. I was recommended by two people to go to Automall Clearance Centre (one of which has filed for bankruptcy in the past) to see Stewart Honsberger. I started the process with Stewart over the phone which was handled very professionally. I went in to see Stewart a few days after I had started the process to look at the car I was interested in and to find out if I was even approved, due to my credit history. I could tell how much work Stewart put into the communication between himself and the car lenders in order to get me approved as I know it couldn’t have been easy. I never thought for a moment I would get approved, and felt that I would be stuck buying another junker out right for 3k...no thanks. (I wanted a car that I LOVED and would last me 5-10 years as a reliable car with low car payments per month). Well, Stewart did it for me...he got me approved! Only downside was my interest rate was very high because of my poor credit history (understandable) and so I was not comfortable with the monthly payments. That’s where Mike Diamond comes in (the manager). He came into Stewarts office as he knew I was not comfortable nor happy with the monthly payment (only person to blame is myself, due to my poor credit history). Mike said to me “So what car do you want and what are we going to do for you so you can get this car, be happy with it and be comfortable with what you’re paying?” From there forward I truly felt that I was getting the best deal possible. This is what sold the car. Not only the effort put in by Stewart, the approval (a miracle) but also the manager stepping in to ensure I was completely and utterly happy with my decision, made me feel that I was doing the right thing. I signed the papers that day, and picked up my car the following day. From the first phone call to picking up my car was just under a week. (Keep in mind, faxing, phone calls to get all information to Stewart prior to arriving at the dealership) I found it to be the best customer service experience I have ever had in my lifetime. My jobs in the past were all customer service oriented therefore I understand what it takes to achieve customer satisfaction…Especially within the car business. I can’t ask for more, I’ve had my car for just over 3 weeks now and it still brings a smile to my face each time I walk up to it. I got a 2010 Mazda 3 for a great price. I wanted this car before I ever got my first car (2 years ago), because of Stewart, I finally got it, and because of Mike, I am comfortable with what I'm paying on it. I don’t think I’ve thanked two people so much before but thank you again Stewart and Mike for everything you did for me. I am so very happy with my car and I will be coming back! Carly F. Happy & Satisfied Customer More