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Earnhardt Lexus - Service Center

Phoenix, AZ

5.0
260 Reviews

260 Reviews of Earnhardt Lexus - Service Center

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April 28, 2024

Service was excellent and Lindsey Pierson did a great Job always helpful. everybody is always helpful More

by bbaird4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Earnhardt Lexus responded

Thank you for the glowing review, bbaird4! We're thrilled to hear that Lindsey provided excellent service. We strive to provide top-notch customer service and are delighted that our team met your expectations. We appreciate your feedback and look forward to serving you again soon. Regards, Bull Earnhardt Owner bull@earnhardt.com

April 25, 2024

I always get great service at Earnhardt. They listen to the problems carefully and make sure everything is addressed before returning the car, unlike many dealerships. Service is quick and More

by ben944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Earnhardt Lexus responded

Hi Ben, thank you for the fantastic review! We're thrilled to hear you consistently receive great service at Earnhardt Lexus. Our team takes pride in addressing your concerns thoroughly and efficiently. It's our pleasure to assist you in finding the exact parts you need. We look forward to serving you again soon! Regards, Bull Earnhardt Owner bull@earnhardt.com

April 03, 2024

Enjoy working with Rick. He's always on top of the service and available when needed. More

by Sandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Earnhardt Lexus responded

Hi Sandi, thank you for sharing your positive experience with Rick! We appreciate your feedback and are thrilled to hear that he has been reliable and attentive to your needs. If you have any further comments or suggestions, please feel free to reach out. Thank you again! Regards, Bull Earnhardt Owner bull@earnhardt.com

April 03, 2024

Excellent service from beginning to end. I live 4 hours away from the dealership and Michael was wonderful rescheduling my appointment when needed. He was polite, professional and helpful! S More

by Sschaeffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Earnhardt Lexus responded

Thank you for sharing your experience, Sschaeffer! We're thrilled to hear that Michael provided you with excellent service and went above and beyond to accommodate your needs. We'll be sure to pass along your kind words to him. We appreciate your feedback and hope to serve you again soon! Regards, Bull Earnhardt Owner bull@earnhardt.com

March 25, 2024

Michael is an excellent service advisor. He takes the time to explain the service you need and he provides excellent customer service! More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Earnhardt Lexus responded

Thank you so much for taking the time to share your feedback! We are thrilled to hear that Michael provided you with excellent service and took the time to explain everything to you. We truly appreciate your kind words and look forward to serving you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com

March 24, 2024

Richard Vasquez is our Service Consultant. He is GREAT‼️. He is always a couple of steps ahead of ant service issue on my 2022 RX and my 2005 SC430. He gives best in class service. I trust hi More

by waggoner333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Earnhardt Lexus responded

Thank you so much for your kind words, Waggoner333! We're thrilled to hear about the exceptional service you received from Richard. We'll be sure to pass along your feedback to him. Please don't hesitate to reach out if you have any further questions or need assistance. Regards, Bull Earnhardt Owner bull@earnhardt.com

March 24, 2024

Been going to Earnhardt Lexus to service my vehicles for the past 4 years and their service is top notch. They go above and beyond and have always taken care of me, I live 40 minutes away now and still get More

by Nk4597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Earnhardt Lexus responded

Hi Nick, thank you for your continued loyalty over the past 4 years. We're thrilled that you have consistently received top-notch service from our team. Your satisfaction is our top priority, and we appreciate you making the drive to see us. We look forward to serving you again soon! Regards, Bull Earnhardt Owner bull@earnhardt.com

March 14, 2024

Service Service Service No Excuses, No pretentiousness, I have another Scottsdale dealership that is less than 6 miles away, I drive to Earnhardt Lexus for a reason. Customer service is d More

by Workingman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Earnhardt Lexus responded

We are thrilled to hear about your exceptional experience at Earnhardt Lexus! We strive to provide top-notch customer service and are delighted to have earned your loyalty. Trust is indeed paramount, and we are grateful for your trust in us. Thank you for choosing us as your dealership of choice! Regards, Bull Earnhardt Owner bull@earnhardt.com

March 03, 2024

I was there this week for 6 months service visit. Those guys go out of their way to make sure you are satisfied. I bought my car with Leo (if you are looking for a new/used car, look for him), he pro More

by Shirley
Recommend Dealer
Yes
Employees Worked With
Leo Suhargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Ebner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Earnhardt Lexus responded

Shirley, thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Leo, Doug, and Richard provided you with outstanding customer service during your visit. We appreciate your kind words and look forward to welcoming you back in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com

March 02, 2024

Always easy and Rick is great to work with. I love bringing my Lexus to Earnhard. They do a perfect job every time. More

by lynnpugzies
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Earnhardt Lexus responded

Hi Lynn, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you find our service easy and Rick to be great to work with. We appreciate your loyalty and look forward to continuing to provide you with top-notch service for your Lexus. Regards, Bull Earnhardt Owner bull@earnhardt.com

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