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Earnhardt Lexus

Phoenix, AZ

5.0
584 Reviews
Our dealership was built in 2016 and features a café, concierge services, a large service department, in-house financing and an extensive selection of new and certified pre-owned Lexus models. Here you will find an incredible selection of new and certified pre-owned models, including the RX, ES, NX and IS. We are proud to be part of the Earnhardt Auto Group and are a family-owned and operated business. In fact, our manager/owner is in the office daily helping customers. At Earnhardt Lexus we keep things simple. We are committed to achieving 100% customer satisfaction and go above and beyond to make your visit exceptional. Our top priority is to make your visit fast, easy and straightforward.It's this dedication to world-class service that has earned us numerous customer satisfaction awards over the years. In fact, we've been a part of the Phoenix, AZ community since 2012. Our community is very important to us and we are a proud supporter of the Phoenix Children's Hospital. If you're looking for an incredible selection of Lexus vehicles and a simple shopping process we invite you to give us a try. Experience the world-class customer service we are known for with a visit today!
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800 E Camelback Rd

Phoenix, AZ

85014

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Showing 584 reviews

May 16, 2024

Bought our car during the end of 2021 They had numerous cars in stock and was fair with the deal Service dept was on point and drove back for service even though it was an extra 30 min drive The dr More

by jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
May 17, 2024 -

Earnhardt Lexus responded

Jay, thank you for choosing our dealership and for sharing your positive experience with us! We're thrilled to hear that you found the process easy and that our service department met your expectations. We'll be sure to pass along your kind words to Mike and Tom. Safe travels! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 13, 2024

Terrible customer service from Alfonso, very condescending tone when disscusing about a new RX 350. Why would I purchase a vehicle from someone who talks this way. More

by taheci9285
Recommend Dealer
No
Employees Worked With
Alfonso Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Earnhardt Lexus responded

It's extremely discouraging to read about this negative interaction with a member of our team. You should have received the 5-star service our guests have come to expect from us here, which is why I'd like the opportunity to learn more about your experience and help answer any questions you have about the RX 350. Please contact me when you have a moment to speak. I hope to hear from you. Regards, Bull Earnhardt Owner bull@earnhardt.com

May 10, 2024

What matters to me the most is: Excellent Service! Great customer experience all around. 100%. Top notch. More

by cynthia.valley6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Earnhardt Lexus responded

Hi Cynthia, thank you so much for taking the time to share your feedback! We are thrilled to hear that you had an excellent service experience with us. Providing top-notch customer service is always our priority, and we are glad to have met your expectations. Thank you for choosing us! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 09, 2024

Excellent service advisor Rick Johnson, all work completed on time, always have a free loaner to use while car is in the shop if I need it, and the showroom is in an excellent location. On my last s More

by Jim5737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Earnhardt Lexus responded

Hi Jim, thank you for taking the time to share your positive experience with us! We love that you received excellent service from Rick and that everything was completed to your satisfaction. We appreciate your kind words and look forward to serving you again in the future. Regards, Bull Earnhardt Owner bull@earnhardt.com

May 08, 2024

I have been coming here for a few years now to get regular maintenance on my GX and have had a pleasant experience every time. My service advisor Lindsey P has been a delight to work with, and is alwa More

by Hammonbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Earnhardt Lexus responded

Hi Hammonbennett, thank you for sharing your positive experience with us at Earnhardt Lexus! We're thrilled to hear that Lindsey was able to provide exceptional service and make your experience extraordinary. We appreciate your loyalty and look forward to continuing to provide top-notch service for your GX. Regards, Bull Earnhardt Owner bull@earnhardt.com

May 05, 2024

I purchased a used vehicle from Anthony, and had a fantastic experience. I appreciate the transparency both from Anthony and the dealership especially around clear, up-front pricing. Being able to tho More

by PorscheTax
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Tomasello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zolnierczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Earnhardt Lexus responded

Hi PorscheTax, thank you for sharing your positive experience with us! Providing a transparent and stress-free environment is important to us and we're proud of Anthony for delivering. We appreciate your feedback and look forward to serving you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 05, 2024

The Sales Team (Anthony Tomasello & Dan Zolnierczyk) went above and beyond to locate the vehicle we were looking for and procure it for us. More

by Jkhammelev
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Tomasello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zolnierczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Earnhardt Lexus responded

Jkhammelev, thank you for sharing your positive experience with Anthony and Dan. We're thrilled they exceeded your expectations and helped you find the vehicle you were looking for. We appreciate your feedback and hope to see you again soon! Regards, Bull Earnhardt Owner bull@earnhardt.com

April 28, 2024

Service was excellent and Lindsey Pierson did a great Job always helpful. everybody is always helpful More

by bbaird4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Earnhardt Lexus responded

Thank you for the glowing review, bbaird4! We're thrilled to hear that Lindsey provided excellent service. We strive to provide top-notch customer service and are delighted that our team met your expectations. We appreciate your feedback and look forward to serving you again soon. Regards, Bull Earnhardt Owner bull@earnhardt.com

April 26, 2024

They had a good inventory of certified cars and the pricing was both fair and reasonable and I walked out with the car I was looking for More

by Wtblackman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cleva Ault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Pahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy in delivery
Apr 29, 2024 -

Earnhardt Lexus responded

Hi Wtblackman, thank you for sharing your experience with us! We are thrilled to hear that you found the perfect car in our inventory. We aim to provide excellent service to all our customers and we are glad we could meet your expectations. We appreciate your feedback! Regards, Bull Earnhardt Owner bull@earnhardt.com

April 25, 2024

I always get great service at Earnhardt. They listen to the problems carefully and make sure everything is addressed before returning the car, unlike many dealerships. Service is quick and More

by ben944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Earnhardt Lexus responded

Hi Ben, thank you for the fantastic review! We're thrilled to hear you consistently receive great service at Earnhardt Lexus. Our team takes pride in addressing your concerns thoroughly and efficiently. It's our pleasure to assist you in finding the exact parts you need. We look forward to serving you again soon! Regards, Bull Earnhardt Owner bull@earnhardt.com

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