Don Valley North Hyundai

The Best!!! This was not only my best car buying experience, but the best retail experience I've ever had! Every single interaction I had with the people at Don V This was not only my best car buying experience, but the best retail experience I've ever had! Every single interaction I had with the people at Don Valley North Hyundai was a positive one. General Manager Jay Goldberg, and the staff that I dealt with; Amanda, Tigran, Garene, Sam and Lillian were all friendly, professional and knowledgeable. Every step of the process went smoothly and there was never even a hint of the "hard-sell" approach. The staff were all very patient during my decision-making process and no question I had went unanswered. On car pick-up day everything was in order, including all paper-work, new vehicle ownership, plates were transferred quickly from my trade-in to the new vehicle with protective covers, car-wash/detailing etc. Time was taken to go through many of the features in-car including setup of my iPhone to bluetooth and Apple CarPlay. I highly recommend anyone looking to purchase a new car to go to Don Valley North Hyundai! More

2017 Elantra FOB Defunct - Would not warranty My fob stopped working on my 2017 Elantra 60,000KM on Jan 22nd 2020 - I managed to get home from work that day buy turning the car on by pushing the s My fob stopped working on my 2017 Elantra 60,000KM on Jan 22nd 2020 - I managed to get home from work that day buy turning the car on by pushing the start button using the FOB. Note the FOB just quit 100% (no weaker range over time) on my commute from work that day. I came into the Don Valley North Hyundai dealership the next day Jan 23rd about 3PM EST 2020 and described what happend. They said I needed to buy a new battery. I bought the new battery on the spot (13$ for coin a battery....) and the service rep changed the battery for me. He noticed that the LED light was not working on the FOB after replacing the battery and opened the key again. The rep worked on it for a bit and then discovered the negative contact (contact from the coin battery negative to the circuit board) was broken. The rep advised that this part can't be repaired and that i would need another FOB and that it is NOT covered by warranty. We discussed this in lengh (45 minutes) - i advised that the FOB stopped working completely at once, not over time (so it wasn't a battery just dying), that i never opened the FOB (didn't even know how, nor would i try since i suspected it might void warranty) and would not have attempted this since the range was great (i could open it from far.. there was no problem). We discussed how the contact was poorly made and clearly not durable enough to serve as a contact over many years (as you would expect). The three reps at the service desk made up all sorts of scenarios on how the part could have got broken; someone opened it and broke it, it fell, at one point they even said that it was possible that the FOB was defective from the start but was in working condition and even so they would not warranty it. But the fact remains; an internal part of the FOB was broken without any damage to the outside, and the part was so inappropriately designed that this should be a warranty item. What is next? If my engine stops working are they going to open it up and see one of their Hyundai parts broken and then say the same thing? Give me a break. There is reasonable grounds to warranty the FOB since the internal part was cheap, also the service staff were rude and during the whole discussion tried to implicate me indirectly as the one who broke the part ("someone" must have broke the clip). Here you have a situation where i liked my Hyundai and i was actively telling my family and friends to get one - so far the car runs great, zero problems for the last 3 years (although that is nothing to go crazy over let's see if we can get to 10 years. I hope it was worth losing a customer (I won't buy Hyundai again) and i will stop advocating for Hyundai. A new FOB by the way is 435$ + 49$ programming fee, so close to 550$ CAD for a part that is worth maybe 10$ in total. Who knows whats under the trunk if they can't even get the FOB right. More

Amazing service! Trustworthy employees!I recommend this Amazing service! Trustworthy employees! I recommend this Don Valley North Hyundai, if you have an intention to get a car with Hyundai. Especially I w Amazing service! Trustworthy employees! I recommend this Don Valley North Hyundai, if you have an intention to get a car with Hyundai. Especially I was impressed by Harold’s valuable service!!! This is because as an international student, in fact, I had had difficulties to get a car, especially a new branded one, for commute. This was because I hadn’t opened credit accounts and any plastic cards in Canada since I came here two and half years ago. Until I found this dealers shop, I had been rejected almost 7 times! But thanks to nice and supportive employees’ caring about customer’s realistic stance sincerely, I believe, eventually I got a new car, 2020 Elantra that looks so sleek and has smart functions a lot!!! The most important moment when I was moved was that person would like to support as much as he could help client. Please, please, choose this dealer shop and employee, Harold!!!! Dear Hyundai, I can say that you are like my Santa for Christmas season!!! More

Santa Fe I purchased a 2020 Santa Fe Ultimate. Great customer service by Harold Jung, he was very professional, warm and patient. he answered a lot of question I purchased a 2020 Santa Fe Ultimate. Great customer service by Harold Jung, he was very professional, warm and patient. he answered a lot of questions we had and didn't rush us to make a decision. he wasn't pushy and did his best to give me the best price. he was very knowledgeable about the car and of its features. The process of quick and easy, my overall experience was great. I would highly recommend Don Valley North Hyundai. More

My new Genesis G70 3.3 - Watch out Luxury Brands!!!! What an experience. I've been driving Infiniti cars for over 16 years and was looking for a change. I took a look at the Genesis website and that's w What an experience. I've been driving Infiniti cars for over 16 years and was looking for a change. I took a look at the Genesis website and that's when the magic started to happen. I built the config I wanted, received an online quote and booked a white glove test drive all in about 15 minutes. I say white glove because Genesis actually delivered the car to my house for the test drive. Impressive. That's when I met Trisha Lee for the first time. Trisha is the Genesis sales representative I was lucky enough to have come my house. Not your average car salesperson. Not even close. She was extremely polite, her product knowledge was off the charts, her sales approach was assertive but not pushy and she came fully prepared to sell me the vehicle. I ended up purchasing the G70 3.3T on the spot. The car blew away my expectations and the no haggle pricing strategy was perfect. I took possession of the car today and again, the car was delivered to my front door with white glove service. Trisha once again arrived at my house to take me through all the paperwork and run me through the car's features. It was very important to her that I was comfortable with my new G70 and all the settings were perfectly set. She even wrote my wife and personal thank you card which was a very nice touch. This experience would not have been the same without Trisha. Make sure you ask for her if you're looking to buy a Genesis. Undoubtedly the best experience I've had buying a new vehicle. Thank you Trish and Don Valley North Hyundai for providing such a great experience. Watch out luxury brands. Genesis is coming to get you. Can't wait to see the new SUV. More

Genesis G80 I just recently purchased a 2018 Genesis G80 from Markham Genesis Trisha was my sales person and was truly amazing. She was a consummate professiona I just recently purchased a 2018 Genesis G80 from Markham Genesis Trisha was my sales person and was truly amazing. She was a consummate professional and made the whole car purchase experience enjoyable and worthwhile. She was very knowledgable about the vehicle and all of its features. I would highly recommend Trisha if you are looking for a Genesis vehicle. More

Genesis G80 I purchased a 2020 Genesis G80 from Trisha at Don Valley North Hyundai. The purchase process went well as Trisha was very personable and fair. The p I purchased a 2020 Genesis G80 from Trisha at Don Valley North Hyundai. The purchase process went well as Trisha was very personable and fair. The problems started when the engine light went on after just a few months. The problem was not that the car had an issue. The problem was with the service department. If you go to the Genesis website you get the impression that any service call will be a fantastic experience. They promise to bring you a rental car and supply you with “concierge” service. Nothing could be further from the truth. When you call for an appointment, if you are lucky enough to get someone to answer, the receptionist will tell you that everyone is busy and she will get them to call you back. That call NEVER comes. It took many calls before I could get an appointment and then I had to argue with the service person to get a loaner car. They did manage to get the engine light to turn off but a month later it was on again. Again I had to repeat the experience of trying to get someone to return my call. It took THREE DAYS for me to get someone on the phone to give me an appointment. When I finally got to bring my car in he told me I would get it back next week. That, of course, didn’t happen. The story now is that he’s waiting for a part. The part is coming from Korea and I won’t have my car for at least 3 more weeks. To be fair, he did give me a loaner and it is a brand new G70 so I certainly can’t complain about that. My main criticism is that when you call the service department, they absolutely don’t respond. I was told that the reason this happens is because they are “very busy”. Well, if you can’t take care of your customers, hire enough staff so that you can. Don’t promise me “concierge service” and then ignore my phone calls. Hopefully whoever is in charge of the service department will read this and take the criticism to heart. You cannot ignore your customers and expect them to give you repeat business. Don’t promise a high level of service and then deliver the exact opposite. More