Dirito Brothers Walnut Creek Volkswagen - Service Center

Two weeks ago, I brought my VW in for a 60K check. The service was about 900USD and everything was checked and okay. Two weeks later, I brought my car in to fix the front headlight that had gone out j The service was about 900USD and everything was checked and okay. Two weeks later, I brought my car in to fix the front headlight that had gone out just after the service. At the end of the day, at 4:50pm, I came to pick the car up and the service person informed me that, after replacing the bulb (for 1000USD) the mechanic who worked on the car had noticed that my water pump was leaking. The service person told me I could get it fixed for another 2000USD. He then, in addition to explaining to me the importance of the water pump, suggested I also get a carbon cleaning (not really sure where that suggestion came from) for another several hundred dollars. I am very disappointed in the service, for three reasons: 1) The service person said "we had to open up a lot of the engine compartments to get to the bulb, and while we had things opened, we noticed the water pump leaking". But the service person didn't text me or my wife when they found the leak and put everything back together. This then means it will take longer to replace the pump because VW have to "Open up" engine compartment again. The VW service person sent the text just after I arrived and the car had already been reassembled. What would have been more logical is calling us mid-day with a status report (while the car was opened up still) and letting us know about the second fuel pump issue, at which point we could have decided whether to fix this second issue. 2) I brought a car in for 60K maintenance check up, and a major component of the cooling system (water pump) was missed. 3) It's also concerning that, without hesitation, after quoting another 2000USD worth of work to install a new water pump, the service person threw in another service ("carbon cleaning") for another several hundred dollars in the same breath and without explanation. It makes it difficult to trust if the work is truly warranted. More

The problem with starting the car was still not fixed after keeping the car for two days. after keeping the car for two days. More

Kevin was my service rep for my 10k service and he made the whole experience seamless. I dropped off my car the night before as I was busy the morning of my appointment. Service was done during my school d the whole experience seamless. I dropped off my car the night before as I was busy the morning of my appointment. Service was done during my school day and my car was ready by the time my classes ended. More

Marina is so nice. I see felt she really cared that things went smoothly for me. And the recall repairs took less time than expected! She got my windshield wiper flu I see felt she really cared that things went smoothly for me. And the recall repairs took less time than expected! She got my windshield wiper fluid refilled for me! My only complaint, and it is very minor, is that a couple of towels and gloves were left in my car. Really not a big deal, More

Kevin was great. He kept me informed every step of the way while my car was being serviced. I also appreciate the video report that the service team creates so I can He kept me informed every step of the way while my car was being serviced. I also appreciate the video report that the service team creates so I can see what's going on with my car. More

Great customer service, Marina was very thorough and communicated very well with everything that was going on with my car. communicated very well with everything that was going on with my car. More