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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.6
2,606 Reviews
Call Service Center (925) 448-9940

2,606 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 20, 2024

Always courteous and helpful. Good communication regarding service and repairs. Especially appreciate Lydt to my home and back to pick up vehicle. More

by TWOJULY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 20, 2024

Great service! Professional and knowledgeable, answering all my questions quickly and easily. I will definitely be taking my car back for service here! More

by RMCUTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you appreciated the service and found our team professional and knowledgeable at Dirito Brothers Walnut Creek Volkswagen. We are glad we could assist with your questions efficiently. Thank you for choosing us for your car service needs.

Helpful
May 19, 2024

Easy to schedule, i was able to get an appointment right away and the ease of brining my car in for service i was so convenient. More

by lawrence.noelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We are glad to hear that scheduling and servicing your car with us met your expectations. We appreciate your feedback and look forward to assisting you in the future.

Helpful
May 19, 2024

Got the call that my car was ready. Arrived at the dealer and it took them 30 minutes to get it for me. More

by BECHENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I never got anyone’s name.
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May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the chance to speak with you about your experience with our Service Team regarding the subsequent wait time to get your car ready. Please reach out to me at your earliest convenience. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Helpful
May 19, 2024

Shannon and the service advisor took excellent care of me. They went above and beyond to repair my car and help me out at a tough time. I’m very grateful and appreciative of the Dorito team. Thank you More

by Charlie R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
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May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. I'm glad we were able to assist effectively with your car's repair during a challenging time.

Helpful
May 19, 2024

I suffered a tire blow-out in the middle of WC. The encounter with my auto insurer was a nightmare and it took hours for them to untangle a mess. I finally asked the tow truck to take me to you fol More

by Kevin Dwyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sagon
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Helpful
May 19, 2024

Great communication and very simple process. Thank you Dirito brothers VW and service team! See you guys next time. More

by cembarandir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the communication and process at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction with our service team is a priority to us. Feel free to contact us for your future needs.

Helpful
May 18, 2024

Siri to bros always providing Great customer service. They are punctual and very transparent with their communication on how long your car will be serviced for More

by CALGON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the great customer service at Dirito Brothers Walnut Creek Volkswagen. We value transparency and punctuality in our car servicing processes. Your feedback is appreciated.

Helpful
May 18, 2024

Friendly, helpful and knowledgeable staff for my id4 service. I had all my questions answered about my service agreement More

by ronbohner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the ID4 service at Dirito Brothers Walnut Creek Volkswagen. We’re glad our team could assist in addressing your questions about the service agreement. Your feedback is greatly appreciated.

Helpful
May 18, 2024

Great service! Very nice that a Lyft is provided while work is being done. Customer service is on point at the Dirito Bros location! More

by JENMAGLIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the Lyft service and our customer service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback.

Helpful
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