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DePaula Ford - Service Center

Albany, NY

4.4
2,125 Reviews

2,125 Reviews of DePaula Ford - Service Center

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April 28, 2024

Depaula was very accommodating while my vehicle was being fixed for a possible upcoming recall on my door. This repair took time but service manager was very accommodating to giving me a loaner More

by SKEVILLE612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Keville
April 27, 2024

Chance was great! Very helpful and considerate! Looking forward to working with him in the future! More

by victoriam720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
April 27, 2024

Terrible service took 3 months to finish my car for a part they said they could not find as soon as I came up and complained they found it within one day charged me $1200 and I still have the same issue More

by gflappa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

The car was excellent it looked great. Thanks It looked great inside and outside. It was appreciated. More

by kathyengwer555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Don’t force people to write anything Don’t force people to write anything. Thanks More

by kellylisak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

He was friendly, professional, knowledgeable, and clearly communicates. Will be back for my next vehicle service. More

by holmesid85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

I already gave my opinion but I can do it again. I have never had a bad experience with DePaula. The employees and anyone else that I come in contact with have always been very polite and profession More

by WGILBERT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

They are always so pleasant to deal with and always get you in and out so quickly! More

by morgsheath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Lenny was great! He is not only courteous and knowledgeable but he took the time explain exactly what was done! More

by Lkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Chance is get knowledgeable and a great representative for Ford and for his customers! He made sure that I’m comfortable with what is being done and addressing any concerns and issues I have had and have. More

by Candice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
1
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