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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
788 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 788 reviews

May 16, 2024

This dealership was very professional. Gales customer service was excellent as well and I would continue doing business with the dealership in the future. More

by elainemuldrow15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Gail
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May 15, 2024

We are a Criswell Nissan family. I recently brought in my car for its 5,000 mile service, and as always, Criswell Nissan exceeded my expectations. Braden from the service departmen More

by Troy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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May 15, 2024

there is nothing to say. it was ok. was using the services for last few years. . More

by madichetti.srinivas
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
gayle
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May 15, 2024

EXCELLENT CUSTOMER SERVICE, SMOOTH TRANSACTION! !!!ENRIQUE IS VERY PATIENT AND HIS APPROACH IS VERY FRIENDLY , MADE US FEEL WELCOME!! More

by roelmera70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024

Exelente job faster great service I’ll come back for more crevice I like this service thank you More

by SANTOS0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail
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May 15, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! It's great to know everything was completed quickly and to your satisfaction. We look forward to the next opportunity to work with you.

Helpful
May 10, 2024

nothing to say! nothing to say! nothing to say! nothing to say! nothing to say! nothing to say! More

by acarzu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nazemian
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hommy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Maroney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling
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May 13, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We hope to be of service to you in the future.

Helpful
May 10, 2024

I always feel well taken care of here. The service advisors are courteous and helpful. More

by GreeksinMD
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Maroney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton
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May 13, 2024 -

Criswell Nissan responded

Our goal is to provide an all-around outstanding service event, and it's great to know you were pleased with your experience. Don't hesitate to reach out if we can help in any other way.

Helpful
May 06, 2024

The service center is excellent. Greg was extremely helpful and professional. I definitely recommend them. More

by WGRIMES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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May 06, 2024 -

Criswell Nissan responded

Thanks for the recommendations! It's rewarding to know you found our staff so helpful. Please don't hesitate to reach out if we can be of further assistance.

Helpful
May 06, 2024

Over the last few years I have received the best service and customer service from all the employee's. They keep me well informed on what's going and how much longer it would take. The text messages are gr More

by KIMBERLYJONES001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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May 07, 2024 -

Criswell Nissan responded

Thank you so much for sharing these kind comments and high star rating! We value the opportunity to work with you and look forward to your next visit with us here at Criswell.

Helpful
May 04, 2024

It charged me a 3% fee for paying with a credit card and did not warn me, so I had no choice. UNACCEPTABLE AND POSSIBLY ILLEGAL. More

by AJF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Crabbe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nazemian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hommy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Maroney
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value all feedback and are sorry to see your experience was not a positive one. Your comments were shared with our management team, and we would like to note there is a sign posted next to the credit card terminal and we also mention the credit card usage fee in the text that is sent to customers once the repair order is opened. We apologize for any inconvenience and truly hope you continue to allow our team to provide the service your vehicle needs to stay well maintained.

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