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Criswell Nissan - Service Center

Germantown, MD

4.4
341 Reviews
Call Service Center (301) 825-5993

341 Reviews of Criswell Nissan - Service Center

Sort by
May 06, 2024

The service center is excellent. Greg was extremely helpful and professional. I definitely recommend them. More

by WGRIMES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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May 06, 2024 -

Criswell Nissan responded

Thanks for the recommendations! It's rewarding to know you found our staff so helpful. Please don't hesitate to reach out if we can be of further assistance.

Helpful
May 06, 2024

Over the last few years I have received the best service and customer service from all the employee's. They keep me well informed on what's going and how much longer it would take. The text messages are gr More

by KIMBERLYJONES001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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May 07, 2024 -

Criswell Nissan responded

Thank you so much for sharing these kind comments and high star rating! We value the opportunity to work with you and look forward to your next visit with us here at Criswell.

Helpful
May 04, 2024

It charged me a 3% fee for paying with a credit card and did not warn me, so I had no choice. UNACCEPTABLE AND POSSIBLY ILLEGAL. More

by AJF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Crabbe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nazemian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hommy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Maroney
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value all feedback and are sorry to see your experience was not a positive one. Your comments were shared with our management team, and we would like to note there is a sign posted next to the credit card terminal and we also mention the credit card usage fee in the text that is sent to customers once the repair order is opened. We apologize for any inconvenience and truly hope you continue to allow our team to provide the service your vehicle needs to stay well maintained.

Helpful
May 03, 2024

I was there yesterday morning lady Gail was very polite and kind, she took me in in minutes. Thank you More

by rjsgoodboy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail
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May 06, 2024 -

Criswell Nissan responded

It's great to hear you enjoyed a simple and seamless service event at Criswell! Don't hesitate to reach out if we can help in any other way.

Helpful
May 03, 2024

I love coming to this dealership. My car is always taken care of. They ae honest and move quickly! More

by tquintana1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail
Report | Print
May 06, 2024 -

Criswell Nissan responded

It's wonderful to know you can count on our friendly and professional team to provide an excellent service event each time you come into our dealership! We value the opportunity to work with you and look forward to seeing you again when your vehicle is due for its next routine maintenance visit.

Helpful
May 03, 2024

Service was polite and courteous. The waiting area was comfortable. The staff are approachable and communicative. More

by PEPPER_SUNDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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May 06, 2024 -

Criswell Nissan responded

It's our goal to provide an all-around outstanding service event, and it's rewarding to know you were satisfied with the results. Thanks again for choosing Criswell. We hope to be of service to you in the future!

Helpful
May 02, 2024

They are the best in the area they take care of everything and I feel safe with them More

by ALEJITAMUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Criswell Nissan responded

It's rewarding to know you can count on our team to provide a simple and seamless service event that leaves you feeling that your vehicle is safe and well maintained. We value your business and look forward to the next opportunity to work with you.

Helpful
April 29, 2024

I always take my Nissan for service at Criswell Nissan in Germantown. The service associates are always courteous and really pay attention to customer’s needs, advising the services to be done, with no press More

by LEAL2600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Criswell Nissan responded

It's rewarding to know you can count on our top notch team to keep your vehicle well maintained. We look forward to seeing you soon!

Helpful
April 26, 2024

I always get excellent service at this dealership. The employees are very professional and always keep you informed. Duce and his people are a pleasure to work with. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Criswell Nissan responded

It's great to know you can depend on our top notch team to provide an easy and efficient service event each time you visit our dealership. Thanks again for choosing Criswell and for sharing this positive review with us. We look forward to seeing you soon!

Helpful
April 23, 2024

Car dealership (merchant) charged for a 4 wheel alignment which was not performed. Car still pulled to the left after "service" was completed. Took car to two independent mechanics who both said merchant did More

by okmohammed2
Recommend Dealer
No
Employees Worked With
Gail Sterling
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Apr 30, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate all comments and have shared your review with our management team. We strive to provide a positive service event and regret this was not your experience. We welcome you to reach out to our manager if you would like to discuss the details of this service event.

Helpful
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