Courtesy Ford Lincoln

Poor service, poor deal Don't waste your time. Don't return messages, won't show you calculations, just some scribbles on a page. Got a $4400 better deal at another dealer. Don't waste your time. Don't return messages, won't show you calculations, just some scribbles on a page. Got a $4400 better deal at another dealer. More

Easy and Fast Its always a huge dilemma figuring how to get my work trucks in for service. I am impressed at how quick and painless Will and the service staff get m Its always a huge dilemma figuring how to get my work trucks in for service. I am impressed at how quick and painless Will and the service staff get me in and out. Which helps keeps my business moving forward instead of slowing us down. I highly recommend them. More

Best Ford dealership in town I would like to thank the great staff at Courtesy Ford in London for the excellent job they did helping me purchase a new vehicle recently. I was giv I would like to thank the great staff at Courtesy Ford in London for the excellent job they did helping me purchase a new vehicle recently. I was given honest feedback and advice and they made the decision to purchase my vehicle at Courtesy a great experience. I have since been in with a few questions regarding the vehicle and the service staff have gone out of their way to assist. Thanks to all the members of Courtesy staff who were a part of this deal and had me in my vehicle the day it was promised. More

Awesome, professional, integrity Will and his group at Courtesy Ford go above and beyond. So great to deal with, have never been disappointed and would recommend them to all my frien Will and his group at Courtesy Ford go above and beyond. So great to deal with, have never been disappointed and would recommend them to all my friends and family! Looking forward to many more years of great service! More

Great Customer Service! I have been a customer of Courtesy Ford for as long as I can remember I have never been disappointed with the service. I find them very helpful in eve I have been a customer of Courtesy Ford for as long as I can remember I have never been disappointed with the service. I find them very helpful in every way, so i do not have to worry about it. More

Easiest vehicle purchase ever made Needed a new work truck and visited two Ford dealers in the London area and provided my list of required options and price limit. Neither called me ba Needed a new work truck and visited two Ford dealers in the London area and provided my list of required options and price limit. Neither called me back so went to courtesy ford based on a friends recommendation. Within 15 mins they found the truck that met my option requirements as well as my price. Signed the papers and picked up the truck a couple days later. Had a minor issue with the ac compressor but was covered under warranty. The staff at the service centre as well as the mechanics were amazing to deal with. I highly recommend courtesy ford. More

Treated like family Couldn't have had a better experience buying a car. I've recommended Courtesy to all my friends and family and everyone who has bought a car here has Couldn't have had a better experience buying a car. I've recommended Courtesy to all my friends and family and everyone who has bought a car here has had the same great experience. They were knowledgeable and I got a great deal. No phoniness. Won't buy a car anywhere else! More

Friendly and Transparent Purchased a Focus at Courtesy Ford end of 2012 and have had all my regular service there. Always pretty simple and straight forward, staff friendly, w Purchased a Focus at Courtesy Ford end of 2012 and have had all my regular service there. Always pretty simple and straight forward, staff friendly, work completed, never a complaint. My most recent visit wasn't general service...car was hesitating when stepping on the gas and also, tire pressure light kept turning on and off randomly (tires were fine). Being that I am not comfortable with vehicle repair as I know little about cars, always has me a little anxious when dealing with something out of the norm. Arrived for my booked appointment and dealt with Alex, re-explained my concerns with the car. What I liked most was that Alex took the time to super simplify and explain exactly what was going on with the car and repair. Alex made sure I fully understood and was comfortable with what he explained. This made me feel comfortable in an uncomfortable environment. When the car was done, Alex was with a customer so a Shane helped me finish up. What was great is Shane again did an overview of the work done, why it was done and the result. I told him I had learned more about my car in a couple of conversations that I had ever learned. I left thinking I would have zero issue coming back with anything out of the norm with the car again. I booked an oil change a couple months out. When I was back in for the oil change Alex saw me and came over and asked how things were and if car was riding ok and accelerating normal, it was and I thanked him for his great customer service. As I waited for the oil change I figured I would take the time and seek out Alex's boss and was referred to Will Taylor. I explained my previous service visit and experience with Alex and Shane and how they both made feel really comfortable with what had to be done and what was done on the car. I told him that I'd appreciated how things were simplified when explaining the issue and repair to me. Will thanked me for searching him out and gave me his card and said anytime I had a question or concern about the car to always reach out for assistance. I'd say friendly, simplified and transparent best described my experience with the team at Courtesy Ford. More

They Rolled Out the Red Carpet for Me. I wish there was a 10 Star Rating that I could give to Courtesy Ford because they deserve it! The service that I got from EVERYONE at Courtesy Ford wa I wish there was a 10 Star Rating that I could give to Courtesy Ford because they deserve it! The service that I got from EVERYONE at Courtesy Ford was over the top. They made me feel special and listened to all my car needs and wants. They did everything in their power to not inconvenience me. They picked up my car and gave me a loaner. They fixed my car PERFECT without breaking the bank. My car drives like a dream again! Thank you Courtesy Ford for everything !! You're truly THE BEST!! More

Courtesy Ford is incredible to deal with. From sales to service my experience at Courtesy Ford has been top notch. Will Taylor and his team are great to deal with and go above and beyond what From sales to service my experience at Courtesy Ford has been top notch. Will Taylor and his team are great to deal with and go above and beyond what I have experienced at any other dealership. I would highly recommend Courtesy Ford to anyone as they truly care about their customers. More