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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
301 Reviews

301 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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April 24, 2024

Pam and Tania were great scheduling my appointment. All service personnel were pleasant and all work was performed expeditiously. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam
Apr 26, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 10, 2024

The staff at colonial West treat every customer like they’re the only one, but it is a very busy dealership with top notch service and parts departments. Eight years after the purchase of my Silverado I More

by MFSHEILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 30, 2024

Called for an oil change and Tania was great scheduling my car for the next day. All service personnel were pleasant and my car was ready when expected. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Colonial West Chevrolet of Fitchburg responded

We cannot thank you enough for this glowing review of our service center, Linda! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 26, 2024

Edison was great i called him and told him what the problem with my vehicle was and he had me scheduled for service right away, they gave me a loner vehicle while mine was being serviced and i had my c More

by TEDDYBURKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Tolson
Mar 27, 2024 -

Colonial West Chevrolet of Fitchburg responded

Teddy, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from Edison and our team. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 29, 2024

My daughter’s vehicle needed brakes before a trip. I called Colonial and Tania was great scheduling an appointment for the next day. Jackie took her car in immediately and her brakes were fixed at a r More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jackie and Tania were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 28, 2024

I wrote a review earlier today. The experience was fine, service excellent, and the work was completed. More

by TOMABOYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver. I didn't catch his name.
Mar 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 27, 2024

Always so helpful and informative, will go the extra mile for you to make sure you are happy, with a smile on her face! More

by Cbouchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Colonial West Chevrolet of Fitchburg responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 23, 2024

The team is very helpful and responsive. This is where I go for all my service needs! More

by baudet88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 16, 2024

I was leaving for a road trip to Florida. Jackie got me right in for an oil change and complete vehicle check. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Feb 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 06, 2024

My service experience was good. You all answered my questions and concerns and I'm happy with your team. Everyone is welcoming and helpful. I also appreciate your shuttle service wh More

by cgeloc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Feb 07, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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