Cobb County Toyota

Best customer service I’ve had! !!Very fast in and out and great work completed !!Very fast in and out and great work completed More

Professional, dedicated, efficient and helpful, reliable,competent,cheerful,customer oriented,friendly, easy-to-use website reliable,competent,cheerful,customer oriented,friendly, easy-to-use website More

reliable and efficient; kept me informed as to the progress of the work being done; check-in and checking out was quick and simple. Been taking our Toyotas there for years and have always been treated progress of the work being done; check-in and checking out was quick and simple. Been taking our Toyotas there for years and have always been treated well. More

This was my first visit to this dealership. The service writers were helpful and informative. I'd have no hesitation going back for my next service. The service writers were helpful and informative. I'd have no hesitation going back for my next service. More

Dylan was great! He worked with me as we awaited arrival of my awesome new Tundra. He made everything as simple as can be. Also, there was no "pushiness" of a trad He worked with me as we awaited arrival of my awesome new Tundra. He made everything as simple as can be. Also, there was no "pushiness" of a traditional car salesmen. It was a great experience and I would recommend anyone to deal with him! More

David went above and beyond - as always. I appreciate the great service. I will buy here again. I appreciate the great service. I will buy here again. More

Overall, my historical experience with Cobb County Toyota is positive. We’ve purchased 2 cars from the dealership, most recently in February 2024, and all general maintenance continues to be handled by the C is positive. We’ve purchased 2 cars from the dealership, most recently in February 2024, and all general maintenance continues to be handled by the Cobb Toyota service department. Due to a great tire promo, I recently reserved/purchased tires via the website to be installed 4/30/2024. Typically I purchase tires from a local warehouse club but since the promo was running I decided to give the dealership a try. Overall, the tires were installed and we are as happy as can be considering its “just tires.” The efforts made by the tech Costas to sell us on an alignment leaves much room for improvement/training. This isn’t the first time we’ve purchased new tires before, generally we do seek to complete an alignment, and depending on where a customer goes to have this service checked/completed there’s a different approach to the customer. I’ve been at some shops where they check the specs, setting the car up for an alignment, only to see that it really isn’t needed, saving this customer money. In the case of Cobb Toyota, it was clear that this is not the policy of the dealership and a customer says “yes” to an alignment and whether it’s needed or not, the customer receives a report as to the specs before/after the service at that time. This customer was left to decide if it was worth paying money for something that might or might not be needed, and during the decision making process was advised by the tech that “the guys” really need to know our decision so they can go if needed (I was assuming that meant go home for the day). I shared with the tech that we don’t want to hold anyone up, to skip the alignment, and we’d figure it out. The next sentence after hearing we weren’t interested was that we actually did have time to think it over…. Ultimately we held off on the service based on the way it was all handled and it was clear that the tech wasn’t happy about the decision based on the short snippy experience during checkout. When we reflect on the situation, the overall pushy tactic was over $129 alignment that might or might not have been needed. Again out of habit we generally do an alignment when we purchase tires elsewhere, but we just couldn’t do it based on the approach. It was a stereotypical “car salesman” like approach and truly uncalled for based on the professionalism we know that exists of all reps and salesman we have done business with at the dealership since 2014 and most importantly we dropped under $600 for tires and we were being strong armed for another $129 of all things. We absolutely will continue to visit the dealership for routine service based on historical experiences but will certainly reconsider other services regardless of promos if squeezing $129 out of a customer is truly that important. Again, it’s a learning experience and hopefully will be addressed as such. Thank you. More

Returning car to find out why the right rear wheel is now making noises Spent almost $1200 on maintenance - at least you could remove the floorboard paper … and even wash the car for that matter making noises Spent almost $1200 on maintenance - at least you could remove the floorboard paper … and even wash the car for that matter More

I bought 4 new tires and they were put on correctly with right amount of air. Cobb County Toyota always gets it right the first time. right amount of air. Cobb County Toyota always gets it right the first time. More

Service is quick. Agent is knowledgeable and recommended services only needed. The estimated time agent gave was right on point. In and out in less then 1.5 hours. Agent is knowledgeable and recommended services only needed. The estimated time agent gave was right on point. In and out in less then 1.5 hours. More