Chilliwack Ford

Nightmare Repair On July 11th, I took my F350 to Chilliwack Ford at 8:15am. I spoke with Service Sales Advisor, Jeremy, and we went out to the truck. I showed him the On July 11th, I took my F350 to Chilliwack Ford at 8:15am. I spoke with Service Sales Advisor, Jeremy, and we went out to the truck. I showed him the loose drivers side mud flap and I repeatedly hit it to show him the sound it made and that I suspected that was the cause of the clunking/thumping noise. He made notes. I also showed him and told him I needed a new tire pressure door sticker, a factory build sheet and a spec sheet outlining the trucks towing capabilities. We left and did some shopping and then went home. I called around noon and Jeremy advised that we needed a drag link, a tie rod and an alignment. The parts were worn and that’s what was causing the clunking noise. He had to order the parts from Edmonton so I said keep the truck until it’s done. I went on the internet and found that the symptoms for the drag link being worn are: • Abnormal tire wear. One of the first symptoms of a problem with the drag link is abnormal tire wear • Steering wheel play or vibration. Another symptom of a bad or failing drag link is play in the steering wheel • Steering drifts to the left or right I went on the internet and found that the symptoms for the ball joint being worn are: • Vibration in the steering wheel • Vehicle drives loose • Wobbling at higher speeds • Noises from under the front end I was experiencing only ONE of these symptoms. I called Jeremy on Thursday, July 13 at 11:38am and he advised that the truck was on the alignment rack and would be ready for 4:00pm. We arrived to pick-up the truck at 3:50pm and they called for the truck to be brought around but it was still on the alignment rack? (after 4 hours?) Said it would be ready for sure at 4:30. We waited in the lounge and the truck appeared at 4:45. We went to the service desk and spoke with Jeremy about the work that had been done. I asked him what the diagnoses process was and he stated that the mechanic had taken the truck for a test drive and heard the noise, so based on that they replaced the components. I asked Jeremy if in the service check they had checked the spare tire and he assured me that it had been done. I never received the tire pressure sticker, factory build sheet or towing specifications. I paid the bill and went out to the truck. The mud flap was still loose and flapping so I went in and told Jeremy. He said someone would be out to fix it and he was sorry. A kid showed up and looked at the mud flap and went away. I suspected that if they had not even dealt with the REASON I BROUGHT IT IN, IN THE FIRST PLACE, perhaps other things I paid for had not been done. Jeremy came out and I expressed my frustration and disappointment and he said the next service would be free. I checked the tire pressure and the front tires were supposed to be 65PSI but were in fact 75 and 77 respectively. I went in to the service desk again and Jeremy was not there so I spoke with a lady who said she was a Service Manager. I asked if it was recommended to overinflate the front tires by 12 PSI and she was adamant that, that should not be done. I then asked why they had over inflated my tires and she said she would send someone out to check it. A kid came out and bled the excess tire pressure. The other kid returned and put 2 screws in the mud flap. I truly believe that there was NOTHING wrong with my suspension as I had NONE of the other symptoms associated with these parts wearing out or failing. It was just a mild clunking/thumping noise. The FACT that the mechanic took it for a test drive PRIOR to fixing the mud flap would have guaranteed that he heard the same noise I did, but decided to diagnose it as a parts failure. I returned home extremely upset, believing I had been ripped off. I went to lower the spare tire and could not get it to release so I sprayed the area with lubricant. After wrenching on the shaft it finally released. I measured the spare tire pressure at 42PSI so clearly I had been misled once again. Today is August 9 and the token credit has finally been posted to my Visa and the mud flap has come loose again. I would NEVER return to this dealership. More

Re-service for same issues I have had my car serviced 3x and each time I have to bring my car back for the same issue. Now I have to return it again! I had a regular key made I have had my car serviced 3x and each time I have to bring my car back for the same issue. Now I have to return it again! I had a regular key made as my FOB key wasn't working, I got my new key made and I open my door to get out of my car and all the doors unlock. So then I have to go around to eat healthy door and have to lock each one. More

Purchase of a Ford Edge. Service that we received from Melody at chilliwack ford was great! Second vehicle we have purchased from them travelling from north Vancouver. Best pr Service that we received from Melody at chilliwack ford was great! Second vehicle we have purchased from them travelling from north Vancouver. Best pricing and service. Thank you More

The Service people are GREAT! I have been having a VERY difficult time importing an F150 into the states. The last issue was a recall, other dealerships were,....impatient and,... I have been having a VERY difficult time importing an F150 into the states. The last issue was a recall, other dealerships were,....impatient and,...rude. Chilliwack was further East but Brittney and Connie were courteous and bent over backwards to help. The work was done as stated and quickly. I can't speak about any other departments but the service is stellar. More