Chilliwack Ford

Lazy dealership. If the work sounds too hard, they won't do it. I don't understand why when they just bill it back to Ford under warranty anyways. do it. I don't understand why when they just bill it back to Ford under warranty anyways. More

We purchased a new 2020 F-350 in December 2020.Matt We purchased a new 2020 F-350 in December 2020. Matt Dunsire was the sales consultant. What a great job he did. From start to finish, a very Profesio We purchased a new 2020 F-350 in December 2020. Matt Dunsire was the sales consultant. What a great job he did. From start to finish, a very Profesional job done. Thank you very much for a job well done. Ralf Brauer. More

Do not take your vehicle here for service. Had to bring my vehicle in 3 times because of my A/C blowing hot air. Diagnose it wrong and could find what was wrong on the third day! I wouldn’t even give it a my vehicle in 3 times because of my A/C blowing hot air. Diagnose it wrong and could find what was wrong on the third day! I wouldn’t even give it a star! More

Terrible experience Do not use the service department. I waited 3 weeks for my vehicle to be repaired and the only time I was contacted by Chris Lefebvre was when my vehi Do not use the service department. I waited 3 weeks for my vehicle to be repaired and the only time I was contacted by Chris Lefebvre was when my vehicle arrived and when it was ready to be picked up. I expressed my frustration to another staff member who informed me that they are short staffed, this is no excuse for poor communication. I use my vehicle for work and this was huge inconvenience, the least they could have done was keep me updated regarding the status of my vehicle, especially considering they failed to meet several repair deadlines. My dad has been a customer of Chilliwack Ford for the last 10 years and he was very disappointed to hear how my repair was handled. More

Called service at 11 am that my truck was leaking anti freeze everywhere,, was told to bring in right away they could look at it. Brad got it in right away, replaced water pump and had it back to me by 4 freeze everywhere,, was told to bring in right away they could look at it. Brad got it in right away, replaced water pump and had it back to me by 4 pm same day. He as well saved me money from his original quote. Very pleased how it went thanks Brad More

Poor Service Took my vehicle in for an issue with the auto stop-start feature and the service assistant said he had never heard of the issue. solution apparently Took my vehicle in for an issue with the auto stop-start feature and the service assistant said he had never heard of the issue. solution apparently was to do a software update. One month later back again for the same problem and this time a different service assistant says that they have encountered this issue numerous times before and the solution is to replace the battery. This is confirmed by the head mechanic. I had an appointment for 0845 to leave the vehicle. Knowing the battery replacement does not take that long I expected to have the vehicle back by at least noon. At 3:30 pm I get a phone call that they are getting ready to change the battery and by the time I get there it will be ready. I arrive and am told that there is no battery and they have to go and get a new one from Abbotsford and I can come back tomorrow and wait for them to change the battery.. Not convenient for me to waste a third day on this issue so I wait for them to find a battery to replace my old one. at 5:30 pm I finally get out of the dealership. I am not impressed with the non repair on the first visit and then the amount of time to replace a battery. What is the purpose of an appointment and why does the service department not ensure that it has the parts necessary to do the work before they even commence? More

Best Ford Dealership around! Absolutely by far the best place I've ever purchased a new vehicle from! The whole experience was great and Andrew in sales is Awesome! Absolutely by far the best place I've ever purchased a new vehicle from! The whole experience was great and Andrew in sales is Awesome! More

A really great experience I recently purchased a new f150 and had the best purchasing experience with him . Andrew is one of the best salesman if not the best that any dealersh I recently purchased a new f150 and had the best purchasing experience with him . Andrew is one of the best salesman if not the best that any dealership could offer . Chilliwack ford should be honoured to have this guy work for them. I will send any of my friends or family members to see him in a heartbeat . More

Do Not Give a deposit to Chilliwack Ford I went in to look at F 150 and made a tentative deal with Andrew. Was told that the deposit Of $500.00 deposit I made was fully refundable. I had to I went in to look at F 150 and made a tentative deal with Andrew. Was told that the deposit Of $500.00 deposit I made was fully refundable. I had to go out of town to work for 2 weeks and they assured me that if I changed my mind I could get the deposit back when I returned from work. I was also assured by the business manager Lindsay that was the case. When I returned from work and asked for my deposit back they refused. I am now out $500.00 . Andrew and Lindsay are not to be trusted. If you need a new vehicle go elsewhere. More

Great service I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with I purchased my 2017 Ford Escape on February 3, 2017. I dealt with Jared and he was the best car salesman that I have come across. He spent time with me and explained features on the vehicle that I had no idea about. As far as the Service Dept, they have been excellent as well. After trying to figure out pairing my new cell phone, I returned to Ford and again Jared took the time and paired my phone. Thank you Chilliwack Ford, you guys are great! More