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140 Reviews of Charlesglen Toyota - Service Centre
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July 18, 2022
Charlesglen Toyota recommended the Cabin Pollen filter replacement for $35 on my 4Runner, I agreed thinking I am getting the good quality Toyota filter. (Replacing 4Runner cabin filter is super-easy and q replacement for $35 on my 4Runner, I agreed thinking I am getting the good quality Toyota filter. (Replacing 4Runner cabin filter is super-easy and quick - 1 minute - basically only the cost of filter). At home I looked at what filter they put - it was probably the poorest quality, cheapest piece of garbage they could find on the market - thin and flimsy... I am getting it replaced with the good quality one I bought for $25 in Auto-Value - Customer rip-off! Also, yesterday I changed Engine oil myself for the first time after my 4Runner was serviced at Charlesglen Toyota a few times prior. Found out they did not install the oil drain plug gasket last time they changed oil. The drain plug was heavily over-torqued, so was the oil filter housing... very bad... Not sure I would trust Charlesglen Toyota mechanics after these little findings... Recommend doing easy things yourself (filter replacements), or finding a good mechanic you could trust. More
by Stan
Employees Worked With
Unknown mechanic at Charlesglen Toyota
Helpful June 04, 2022
Had to bring back rav to have body side moulding on. Made first appt by phone and they lost the reservation and loaner. Made a new appt and it was handled very well. Made first appt by phone and they lost the reservation and loaner. Made a new appt and it was handled very well. More
by None
Employees Worked With
February 12, 2022
Awesome all around!I just purchased the second car I Awesome all around! I just purchased the second car I have gotten from Charlesglen. The reason I purchase from, and get all of my servicing done is Awesome all around! I just purchased the second car I have gotten from Charlesglen. The reason I purchase from, and get all of my servicing done is because they have always represented their dealership well 110% Everyone that assisted me on this new vehicle was very professional, helpful, and have high integrity. From Pamela in Service, to Mike in Sales, to Rick in Financing, to Mark, who gave me my intro to the features and how they worked. From start to finish, I never felt that I was being rushed, or had to make a decision right away. This dealership is the very best I have ever dealt with, and each department is very helpful, reliable, and honest. Thank you so much! More
by ken kolynchuk
Employees Worked With
Other Employees :
Mark, in Delivery and vehicle set up., Greg Kwapis
February 03, 2022
My 82 year old mother brought her 2016 Camry with 70,000 kms on it to their service department for an oil change. While it was there she got a call wanting her authorization to do over 2000 dollars of work kms on it to their service department for an oil change. While it was there she got a call wanting her authorization to do over 2000 dollars of work to her car including a brake job where they told her if was unsafe if she didn’t get it done. She called me to ask what to do. We knew there was no way her car needed these repairs as she takes exceptionally good care of her car and drives very little so I recommended she get a second opinion. They made her nervous to even drive it. We took it to another very reputable mechanic where he went through the check list of repairs that she was told that she needed. There was not one thing that needed repair and she was told her brakes were almost new condition and there was no evidence that the wheels had even been removed as would have needed to be done if they were checked. Shame on this dealership service department for trying to take advantage of a senior woman! Never will anyone in our family or friends darken the door of this place! More
by Karenbustard
Employees Worked With
Kirby Fiander
February 02, 2022
So happy with my new vehicle! Val and Garnett were so easy to work with. Made the whole experience so enjoyable. easy to work with. Made the whole experience so enjoyable. More
by pamm
January 05, 2022
We are visiting in Calgary.and needed 2 items checked on our Highlander. Staff in Service.Dept were welcoming, provided quick service and took time to answer our questions. Our daughter bought her Rav 4 at our Highlander. Staff in Service.Dept were welcoming, provided quick service and took time to answer our questions. Our daughter bought her Rav 4 at Charlesglen and we have full trust in this dealership. More
by Carol
Employees Worked With
December 31, 2021
Obtained an object in my sidewall this morning. Called into dealership for service. They could not repair it. New tire installed and on my way in less than an hour. Unbelievable super service on New Year’ into dealership for service. They could not repair it. New tire installed and on my way in less than an hour. Unbelievable super service on New Year’s Eve! Way to go to all the service staff at Charlesglen. That’s why we will continue to purchase a vehicle from them. More
by teamflint.pr
Employees Worked With
Jason Frigen
October 15, 2021
The service at this dealership is dreadful - they are rough on vehicles and appear to assume that some of their customers are not very intelligent. The first time that I took my vehicle in for service, rough on vehicles and appear to assume that some of their customers are not very intelligent. The first time that I took my vehicle in for service, it came back without the protective cap that was on the plug for the block heater. The strange thing was that they were working at the back of the vehicle and I was not sure how the cap fell off particularly since it had been securely attached to the front grill with a tie. The next time that they worked on vehicle, they replaced a couple of heat shields. I took the vehicle home parked it and later that afternoon while driving, the check engine light came on as well as a check vehicle stability control warning message. The vehicle was taken back to the dealership where they stated that it need a new right rear sensor. I was advised to replace the left rear sensor as well. $1,100 later and while the vehicle was still at Charlesglen Toyota, I was called and told that an air-fuel ratio sensor needed to be replaced as the warning lights had not cleared!! Could this not have been diagnosed when it was first taken into the dealership for diagnosis? It appears to me as if every time the vehicle is taken to this service centre, another problem is discovered. There were very little issues with the vehicle before I started taking it to this dealership. I have had enough of them and will not be returning. More
by Glo
July 02, 2021
June 30 I was on my way home to BC and my 2011 RAV started to have Mechanical issues and I was stranded in Canmore. I was able to have my car towed to Charles Glen Toyota in Calgary. Service Advisor started to have Mechanical issues and I was stranded in Canmore. I was able to have my car towed to Charles Glen Toyota in Calgary. Service Advisor Jason was able to secure Mechanic Rob Masur to work on my vehicle . Rob was amazing, he took his time, to diagnose my car and the problems it was having. He was extremely thorough, diligent and creative. Rob was able to get it running smoothly, so that I was able resume my journey and get home safely. I so appreciated this young Mechanic's dedication to his craft, his skill, the extra effort he put in to getting my vehicle on the road, so I could return home safely. I had two dogs with me and Charles Glen staff made me and my dogs feel very welcome. I highly recommend this facility. The staff are friendly, helpful and very considerate. More
by wrkndogs
Employees Worked With
Rob Masur,
May 18, 2021
Trading in and buying a new car at Charlesglen Toyota was an excellent experience! Thanks to Val, Rick and Jim for being knowledgeable and accommodating, and for making the process enjoyable. Will definitely an excellent experience! Thanks to Val, Rick and Jim for being knowledgeable and accommodating, and for making the process enjoyable. Will definitely recommend! More
by ajsutherl
Employees Worked With
