Charlesglen Toyota - Service Centre

First service First time to service my new car...................fast, friendly, and I felt they knew their business. A good experience, thanks!! Everyone seems ver First time to service my new car...................fast, friendly, and I felt they knew their business. A good experience, thanks!! Everyone seems very friendly and seemed to be busy, not just "putting in time." More

In for my routine oil change and out in good time! Great service by Alex Whyte and the technician. My 2013 Tacoma looked as good as new when I pulled out, thanks gents and see you on the next one! Great service by Alex Whyte and the technician. My 2013 Tacoma looked as good as new when I pulled out, thanks gents and see you on the next one! More

unequaled service of the highest standard Thank you for your excellent service and attention to detail. Staff are courteous and helpful. Even though I arrived late for my appointment..there wa Thank you for your excellent service and attention to detail. Staff are courteous and helpful. Even though I arrived late for my appointment..there was no penalty! More

Mark is the Best! It's easier to have a great experience when you're buying a new car, but it's another to have a great service experience time after time. Mark has he It's easier to have a great experience when you're buying a new car, but it's another to have a great service experience time after time. Mark has helped me on several times occasions. When I initially came in for service with my son, William, Mark spoke to him and still asks about him years later (that's when I had my first Camry). He must meet a couple of hundred people every month, but he still remembers my son! Mark is always professional, and helpful. He really knows the vehicles, because when I ask questions, he always knows the answers and explains everything. More

Shuttle Timings versus Service Timings I was picked up from my residence that is less than 10-minutes from the dealership at 2:15 p.m. My 2013 Tacoma was scheduled to be ready at 3:00 p.m. I was picked up from my residence that is less than 10-minutes from the dealership at 2:15 p.m. My 2013 Tacoma was scheduled to be ready at 3:00 p.m. (no problem). In the event, the truck was not ready until 3:45 p.m. So I wasted what proved to be nearly two hours on a very busy day. More

Above and Beyond Exceptional Customer Service I have a Toyota Venza which is an Amazing car, I am always talking to people and telling everyone to buy a Toyota Venza. My car is so comfortable to d I have a Toyota Venza which is an Amazing car, I am always talking to people and telling everyone to buy a Toyota Venza. My car is so comfortable to drive, since I am driving all across Alberta for my work, that is important to me. Since I moved to Calgary I have been going to Charlesglen Toyota for the servicing on my car. They are so friendly and helpful each and every time I go there. I recommend that you go a check out Charlesglen Toyota even if it is not close to your home. You will love the experience as soon as you walk in the door, you'll be greeted with a warm smile. They have a very comfortable seating area, while you await the shuttle service driver to take you back home when your car is in for servicing. Even if something is not covered by replacement, they go above and beyond to make sure you are happy. I had an issue with my key and since I am driving all throughout Alberta, David Richardson thought about my safety first and replaced the key for me. I thanked him very much for his caring and consideration which he did not have to do. But did out of the kindness of his heart. I can now feel secure in my Venda for many years to come, thanks to the fabulous team at Charlesglen Toyota. When you walk in to Charlesglen say "Tamra said that Charlesglen has the BEST Customer Service she has ever seen. So I came to check it out for myself." Go buy your car from Charlesglen and you will be very happy with your decision. Happy Toyota shopping!!!!!!!!!!!! Thanks very much to the Charlesglen Team and David Richardson!!!!! Tamra L. Baxter Calgary Customer for Life More

Cd problem solved Came in with a Cd/ Radio problem and third party warranty ,Zsolt B took care of the paperwork and solved my problem promptly with a friendly attitude Came in with a Cd/ Radio problem and third party warranty ,Zsolt B took care of the paperwork and solved my problem promptly with a friendly attitude and a smile . He is an asset to your company . More

Service Excellence I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark cl I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark clearly explained to me what is checked and when my 2013 Tacoma would be ready for me. I asked for several dings in the windshield to be fixed which I had forgotten needed to be fixed when I made the service appointment. Nothing was too much trouble for Mark. A short time after the appointed return time Mark came out and said there would be a slight delay as the windshield technician had missed a ding and he was getting that fixed - great attention to detail and I was very appreciative of being kept up to date. Because o the delay Mark very kindly reduced the cost of the ding fixes. My rating of "Very Bad" for the price does not reflect in any way on the service department or Mark as it has absolutely nothing to do with them. It has everything to do with the on board navigation, Bluetooth and radio systems. I was forced to pay $243.75 to try to bring my in-dash system into something close (I hope) to a viable working asset, there was not a disc in stock. The navigation system data was so hopelessly out of date I had to install my old Garmin Nuvi navigator on the dash top. I require very accurate navigation for my job as a professional construction health and safety consultant. The system refuses to accept my Mach 2014 Samsung GTE cellphone data and I have yet to figure out the way to delete most of the pre-set channels from the less than user-friendly instructions. While I would recommend the truck as a very fine vehicle, I would tell any friends in the hunt to totally avoid having anything to do with the in-dash navigator and Bluetooth - which would probably stop them going to any Toyota dealership. More

Tire swap & Protection Package Inspection Everything was done well! The wheels were marked indicating which position they were used. Also, all 4 brake surface areas were inspected. All Prot Everything was done well! The wheels were marked indicating which position they were used. Also, all 4 brake surface areas were inspected. All Protection Package areas are good. The service visit was a pleasant experience. More