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Charlesglen Toyota
Calgary, AB
1,425 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,425 reviews
August 26, 2016
We are very excited about our brand new Toyota Camry! We were pleased with the attention we received from our salesman Stephen Chan, and for all the team members were dealt with in the purchase of our new We were pleased with the attention we received from our salesman Stephen Chan, and for all the team members were dealt with in the purchase of our new Toyota. More
by happybuyer
Helpful August 26, 2016
Amazing car buying experience! My sales consultant, Stephen Chan, was very knowledgeable, patient, and extremely personable. It took me less than 24 hours to decide on my new car pu My sales consultant, Stephen Chan, was very knowledgeable, patient, and extremely personable. It took me less than 24 hours to decide on my new car purchase. Stephen made me feel very confident about my decision and made sure I had ALL the information I needed beforehand. I know that I got the best deal possible. I love my new Venza. Thank you, Stephen. Kerri in finance helped me with all the paperwork, and getting my vehicle registration etc. sorted out. She was extremely friendly, patient, and thorough with her explanations. Jim, who assisted me when I picked up my car, was equally personable and very thorough when showing me all the features of my new car. He even set my Bluetooth up for me! I would recommend Charlesglen Toyota to anyone thinking of purchasing a new or used vehicle. More
by erleneyyc
August 25, 2016
Great experience Great service and good people. No pressure just good service. Treated us with respect an explained everything thoroughly. We would definitely refer Great service and good people. No pressure just good service. Treated us with respect an explained everything thoroughly. We would definitely refer people to this dealership. More
by Croyer
August 25, 2016
Service request regarding broken cable on rear sliding door Very disappointed with call this morning. Called service department and spoke with Jordan. Informed him that we had service done on our vehicle in t Very disappointed with call this morning. Called service department and spoke with Jordan. Informed him that we had service done on our vehicle in the past and asked him to look at our file to determine if our 2010 Toyota Sienna would be covered for the broken cable on the rear sliding door. He informed me I would have to bring it in and have the issue assessed at a cost of $70 to $140 at which time they could tell me if there would be any coverage. I said I did not need the problem assessed just wanted to know if my vehicle would qualify or not for the coverage Toyota was offering as I had read some vehicles do and some don't on the Toyota forum. Again he stated I would have to pay for an assessment. More
by JF
Employees Worked With
Jordan
August 24, 2016
Great buying a Prius here! What a great experience we just had getting our new Prius here! Khal, the salesman, did not give us any pressure; the manager offered us a good value What a great experience we just had getting our new Prius here! Khal, the salesman, did not give us any pressure; the manager offered us a good value for our old vehicle; and both Alex the financial services manager and Jim the delivery person gave us all of the information we needed in a clear, easy-to-understand way. We are happy that we purchased our new car at Charlesglen Toyota! More
by New Prius Owner
August 23, 2016
Great experience once again! This was my third lease from Charlesglen and once again a great experience. From start to finish the leasing process was a smooth and easy. Thank This was my third lease from Charlesglen and once again a great experience. From start to finish the leasing process was a smooth and easy. Thank you Theresa, Phil and Jim. More
by Love Ravs
August 22, 2016
Top Notch The best dealership I have ever had the pleasure of dealing with! Went above and beyond to make this deal as easy as possible and the vehicle was in The best dealership I have ever had the pleasure of dealing with! Went above and beyond to make this deal as easy as possible and the vehicle was in better condition then I expected. More
by toyota1234
Employees Worked With
Paddy
August 21, 2016
Friendly, efficient service. I knew what I was looking for so it was nice to not have someone suggest something else. The vehicles I was interested in were brought out for me to l I knew what I was looking for so it was nice to not have someone suggest something else. The vehicles I was interested in were brought out for me to look at within minutes for comparison. The people I dealt with seemed to be genuinely friendly and knowledgable. More
by CaraD
Employees Worked With
Kerri Hope, Sean Nixon
August 20, 2016
Thanks Excellent customer service that changed my thinking. Thanks Mr. Harris Kok, Ms. Kerri Hope and Mr. Jim McAlorum's work, they are knowledgeable, enthus Excellent customer service that changed my thinking. Thanks Mr. Harris Kok, Ms. Kerri Hope and Mr. Jim McAlorum's work, they are knowledgeable, enthusiastic about Toyata product, best regards to all of you. More
by lcl36
August 17, 2016
Express Service I was not a fan of using dealerships for regular service. Charlesglen has changed my thinking. I have used their express service twice and both times I was not a fan of using dealerships for regular service. Charlesglen has changed my thinking. I have used their express service twice and both times staff was friendly and efficient. The vehicle was done when they said it would be, the price was competitive with great value added. To top it off i had a great lunch at their cafeteria while I waited. Ron More
by Ron
Employees Worked With
Sid Sharma
