Charlesglen Toyota

Good service and knowledgable staff. The salesperson I dealt with, Hala Saaid, was pleasant and knowledgable about the Toyota Tacoma truck I was looking at. She was able to answer most q The salesperson I dealt with, Hala Saaid, was pleasant and knowledgable about the Toyota Tacoma truck I was looking at. She was able to answer most questions I asked and went to find others who would have the information I required when she was unsure of an answer to one of my questions. Secondary services were reasonably priced although not the best price I found. The dealership matched the posted prices found at other service providers in the Calgary area. Delivery was well handled with the exception of a missed application of 3M protective film. The required 3M product was applied in about an hour after the deficit was pointed out to the delivery specialist. Overall quite pleased with the purchase experience including working with their financial people. More

Great staff and service We just bought our 3rd car from this dealership. While we have always had good service from Charlesglen, we were very impressed with the friendly and We just bought our 3rd car from this dealership. While we have always had good service from Charlesglen, we were very impressed with the friendly and service oriented staff that we recently came in contact with. It is obvious that a lot of effort has been made in training staff and making them aware of the value of good customer service. More

A wonderfully human car dealer The staff graciously took my through my purchase of a Prius C - who's name is C-More - this week. I would highly recommend this dealership to anyone w The staff graciously took my through my purchase of a Prius C - who's name is C-More - this week. I would highly recommend this dealership to anyone who wants a human, 'normal' experience buying a car. Paul, the kind senior sales fellow who continued to stay in touch with us throughout the process... Tyler M., who put up with our Stoney Trail test drive :D and endless questions ...Wes and Phil in Finance who allowed me to change my mind many times on the extended warranty... Carrie who put up with my 10 (literally) calls from the registry to get the plate :D..... and of course JIM who *made my day* with the most awesome, funny and clever car pickup EVER. (I'm bringing brownies back, really. And more cat jokes.) I look forward to coming back to say hi regularly when I come in for service. Honestly, you guys are as sincere and as much fun as the guys at the Ferrari dealership :D and for someone who has owned an exotic and really misses those guys.... it feels like I've found a new 'car home'. High fives to all of you for creating and living a truly great customer experience. More

All around a very pleasant experience. A+ This was my first time making a new vehicle purchase. I contacted Charlesgen Toyota and was put through to speak with Khalil Aburashed. Khalil was v This was my first time making a new vehicle purchase. I contacted Charlesgen Toyota and was put through to speak with Khalil Aburashed. Khalil was very helpful and friendly able to answer my questions quickly, kept in contact with me via phone calls and text, and was polite during and after the purchase process. I was fortunate to have Khalil to work me through this process, and his professionalism shined through making this a very pleasant process, easy and smooth, and was greatly appreciated. I have spoken very highly of my dealing with Charlesglen to everyone who asks me about my 4runner. Hope to be able to deal with them again in the future. More

Staff friendly, excellent services Excellent customer services, Harris explain so clear & show me all the new funtion. And Alex is a nice guy to dealt with ,very friendly. Jim is very Excellent customer services, Harris explain so clear & show me all the new funtion. And Alex is a nice guy to dealt with ,very friendly. Jim is very patience guy & great services. It excellent to do business with u guys.Stress free! More

Hassle free car leasing We opted to get another RAV4 after the lease on our old one was coming up for renewal. The whole experience was very stress-free, and w had to do li We opted to get another RAV4 after the lease on our old one was coming up for renewal. The whole experience was very stress-free, and w had to do little other than pick a new colour and sign a few documents! More

Great, easy experience Everyone I dealt with was super helpful and friendly. I wasn't pressured into anything and it was just an overall stress free and great experience Everyone I dealt with was super helpful and friendly. I wasn't pressured into anything and it was just an overall stress free and great experience More

Great customer service Great place to buy a vehicle. Helpful knowledgeable staff made buying a vehicle stress free. Would recommend this dealership to family and friends for Great place to buy a vehicle. Helpful knowledgeable staff made buying a vehicle stress free. Would recommend this dealership to family and friends for sure. More

Awesome Dealership! I consider myself very lucky to have been partnered with salesman Lorne Shire (although I'm sure all the sales staff are amazing). Never did I feel a I consider myself very lucky to have been partnered with salesman Lorne Shire (although I'm sure all the sales staff are amazing). Never did I feel any pressure from Lorne, in fact he encouraged me to check out and do another test drive of another make of vehicle that I was considering. He was very patient with me as I struggled with what color vehicle I thought I wanted - he took me downstairs to see the RAV4 in the colors I was thinking of, then outside to see them in natural lighting (which make a big difference) and back downstairs again until I was sure of my choice. Phil in financing was thorough and efficient. And then there's Jim! Jim was the guy who took me downstairs and presented me with my shiny new RAV4 XLE and showed me how all the features work, programmed my phone for Bluetooth, put my licence plate on, etc, etc. Jim was so much fun with his cheesy jokes, it was a pleasure to spend time with him. I was even told that I will be invited back for a 1 hour "Get to know your RAV4" session with a mechanic. How many dealerships do that?? From start to finish, Charlesglen Toyota looks after you! More

Purchase of a new to me Venza I needed a replacement for my 2011 Venza and was lucky enough to have Sean Nixon as my sales adviser. We made a check list of my requirements includin I needed a replacement for my 2011 Venza and was lucky enough to have Sean Nixon as my sales adviser. We made a check list of my requirements including budget and then worked our way through the new car lists. There was nothing that was an exact match but Sean suggested we look at a used but newer then my current Venza as I have been very pleased with my old one. He found me one that met all the things I was looking for and I have been very happy dring the new Venza for the last 6 monts or so. More