Charlesglen Toyota

Amiable, Helpful & Honest Folks at Charlesglen Toyota 26-May-2016! It was our first visit to Charlesglen Toyota. A friendly salesperson Garnett Lund greeted us and took us around to show us the specials t 26-May-2016! It was our first visit to Charlesglen Toyota. A friendly salesperson Garnett Lund greeted us and took us around to show us the specials that we asked for. As soon as he showed us a 4-year old Sienna, still in very good condition, our eyes and minds were fixated on it while Garnett elucidated its many features. We found Garnett a very amicable and honest person that we could trust right away. He suggested that we go for a test drive. Throughout the drive through a beautiful landscape that he took us he would point us to try different buttons and implements that made the ride very comfortable and pleasurable. We appreciate Garnett's candour and for getting a few little wants addressed with no hesitation. When we came to pick up the vehicle on Tue., 31 May, the vehicle looked almost brand new. We commend Alex Keong too for his sincerity and honesty while getting attractive financing terms for us. Last but not the least, the guy who entertained us with stories and humour before giving us the keys is Jim McAlorum. Thank you Jim for making us feel relaxed before we signed the big purchase. It is a memorable visit at Charlesglen Toyota during the purchase of our second vehicle. More

Great service I dealt with Garnett and purchased a new RAV4. Garnett had excellent knowledge of the vehicle. There was no sale pressure to purchase quickly. Firs I dealt with Garnett and purchased a new RAV4. Garnett had excellent knowledge of the vehicle. There was no sale pressure to purchase quickly. First time I've had a dealer recommend taking a couple of days to decide on a purchase. A refreshing change from the many other dealers I visited. More

Great This was my first time buying a car and it was a great experience! I visited quite a few other dealerships and I always felt like I was being sold to This was my first time buying a car and it was a great experience! I visited quite a few other dealerships and I always felt like I was being sold to and I was herded towards "cars that I'd like" and didn't really get to see what was in stock. However, with Tyler, the experience was much different- he laid out all my options and basically showed me all of the options that were available to me and I was able to narrow down the choices myself. I was shown both new and used RAV4's with various options/upgrades, and settled on a used 2014 RAV4. Kerri was super helpful in setting up my first car financing and speedy at getting the financing and registration set up. Jim helped set up the blue tooth in the car on pickup day and did a thorough job in showing me where everything was in the car and explaining features that I didn't understand. Thanks! More

i feel good This is the first positive experience I have had at a car dealership in 25 years. I now have 21 registered vehicles, most purchased privately to avoid This is the first positive experience I have had at a car dealership in 25 years. I now have 21 registered vehicles, most purchased privately to avoid the dealership. I am an admitted chevy person, but I stepped out of the box and bought a prius for my wife 6 years ago, (from cmp, that was a horrible experience) but we were so happy with the car and the Toyota service that when it was time to update we looked for another Toyota. My wife had done a lot of research and decided a Rav4 would be the best choice. We looked online then did a test drive at another dealer, but did not find what we were looking for. I had heard good things about charlesglen from friends and it was a convenient location, so we came in to see what you had. My dealership apprehension was gone soon after we were introduced to Mark Toews. Mark showed us several vehicles and option packages and we settled on a '13 limited. Kerr Hope was great to deal with in finance, and Jim McAlorum showed us all the features on the Rav4 and synched our phones to the blue tooth. We will be bringing brownies for Jim at the first service. Thank you I feel good. More

Needs more efficiency Mike in sales was great to deal with, things went very smooth and efficient, even after delivery with questions he treats everything as time sensitive Mike in sales was great to deal with, things went very smooth and efficient, even after delivery with questions he treats everything as time sensitive and gets answers back asap. With other departments we had a few disappointments First, the delivery of the vehicle seemed very professional at first as you head downstairs and see it sitting there clean and ready to go, delivery guy was very personable, but was very quick to run around the vehicle and by the time we got in we knew nothing about it and had to read manual at home as well as Google. Also being told there was a time crunch for another 5pm delivery when it was only 3:45, made us feel not very valued. Second, was the wait time in finance department on delivery day, we sat for 45min before the file was passed on to Kerri who got us in and out nice and quick as we just had to hand over a check, but when delivery is a scheduled time I would have expected more efficiency. The purchase day however was not much wait at all. More

Excellent Customer Service!!!! The Sales and Finance team went out of their way to make sure that I got into the vehicle that I really wanted. I would highly recommend this dealers The Sales and Finance team went out of their way to make sure that I got into the vehicle that I really wanted. I would highly recommend this dealership to anyone looking to purchase new or used. Had a great experience. More

Purchase without Pressure We just bought a new Toyota Highlander from Charlesglen and one of the main reasons was the friendly, positive experience of the sales department. Tyl We just bought a new Toyota Highlander from Charlesglen and one of the main reasons was the friendly, positive experience of the sales department. Tyler was knowledgeable about the vehicle and flexible with his time. He communicated the benefits of the Highlander, Charlesglen Service Department, and Toyota in general without putting a lot of sales pressure on us. We are very happy with the dealership and look forward to maintaining our vehicle through the well-equipped Service Department. More

Top Quality Service from Top Quality People I had a fantastic buying experience from Charlesglen Toyota . Mark was an amazing help and answered all of my questions and needs. Always friendly and I had a fantastic buying experience from Charlesglen Toyota . Mark was an amazing help and answered all of my questions and needs. Always friendly and smiling. I appreciated the timely manner and the attention to detail from everyone who helped me including Mark T, Ryan Slaney , and Alex K . Also Jim was hilarious and made the delivery fresh and fun . I will recommend Charlesglen Toyota a million times over . Everyone at Charlesglen is welcoming , friendly , outgoing , and fun to work with and purchase from . Thanks a bunch . More

Excellence in all departments! I have been a loyal customer of Charlesglen for about 14 years. The dealership is completely focused on customer service from the showroom to service I have been a loyal customer of Charlesglen for about 14 years. The dealership is completely focused on customer service from the showroom to service. The sales folks were tireless in producing numbers to answer my questions. Pam in service is exceptionally efficient, friendly, and accommodating. The service workers are all courteous and careful. The shuttle drivers are interesting and fine folks. As a result, I have no plans to change my brand or dealership. More

Pleased Overall a very pleasant car buying experience. Tyler is an easy guy to get along with, and he made the trip worthwhile. Knew what I was looking for an Overall a very pleasant car buying experience. Tyler is an easy guy to get along with, and he made the trip worthwhile. Knew what I was looking for and followed through to make sure I found it. More