Central Florida Chrysler Jeep Dodge Ram - Service Center

Horrible Experience. Service department fails to deliverer a customer friendly experience. xxxx poor communications in the service department. Service rep fails to keep c Service department fails to deliverer a customer friendly experience. xxxx poor communications in the service department. Service rep fails to keep customer updated or follow simple instructions. Service call center is unprofessional and never have long wait times. Service reps are not knowledge about car parts/work and overcharge estimates. Sales floor experience was unpleasant. While car was in service not a single floor sales representative approached me for assistance nor acknowledge me. Very unfriendly staff. Would never waste my money at this establishment ever again. More

My husband had an oil change appointment at 9:30 am. He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the ex He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the excessive wait time. Will never buy another vehicle here again. More

The dealership is running a fraudulent operation. The experience was poor and I will not return. The experience was poor and I will not return. More

Great experience—-so much better than a year ago. No complaints! Would recommend this service department. No complaints! Would recommend this service department. More

I wish there were an option for zero stars. I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience ima I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience imaginable with purchasing a new vehicle from them. I have purchased many in my lifetime and this certainly takes the cake of the most difficult and terrible experiences ever. For starters, I purchased new in January… I’ve only had my 2024 Jeep Grand Cherokee 4xe for a total of about 2-2.5 months because of the issues presented. Not 2 days after purchasing, the check engine light came on. I took it in for servicing, they had it for over 2 weeks before deciding to find a twin in South Florida and doing a substitution of collateral. The new vehicle they put me in had already started with problems when they went to pick it up. It needed an entire hybrid battery replacement. About a month had passed and more issues were slowly presenting. Before I get into that, let me point out that the dealership completely failed to properly swap the paperwork from the first dud to the second. They sent me a SECOND license plate (different tag number) for the same vehicle through the mail and made the DMV think I had 2 vehicles. They put an order of suspension on my driver’s license and I had to spend an entire day at the DMV to get that fixed. I legitimately asked if everything was okay regarding the swap the day I completed it. I had stopped insurance on the vehicle I no longer had and swapped it over to the new one they put me in. They assured me everything was fine. Well, it wasn’t— I got that second license plate in the mail and had an order of suspension placed on me several weeks later. I reached out to Carlos about this entire headache and he has never gotten back to me about reimbursing the charges it took to pay out of pocket for the DMV to fix this. I don’t care how much or how little it took, I am not responsible for this complete failure. I still don’t have a copy of proof that I no longer have the original vehicle they put me in either (I wouldn’t need one if they hadn’t duplicated vehicle reporting to the DMV). This dealership does not care about their customers. I financed this vehicle for $80k and they just don’t care about anything but themselves. I wish I would have purchased elsewhere because this place was careless with my livelihood. Buying a new vehicle and having an order of suspension is NOT ideal because of the lack of communication, diligence and customer care. Back to the issues in the replacement Jeep. The screen started to black out randomly and would delete CarPlay on its own. The adaptive headlights also started to randomly point straight down… The steering rack and wheel hub/bearings were broken… They had my vehicle for over a month because they didn’t have any parts to fix it available. I just got it back. The service advisor Jeannie was terrible. She kept letting the rental vehicle lapse. She never called to update me once. NOT ONCE IN A WHOLE MONTH. I had to call and get the updates. I picked up the vehicle from service on a Sunday, the day I told her I could do it. She never finished the invoice. Another advisor took my email and rental agreement number and said he would have her close it out. Well, I get a phone call from her the day after picking it up stating that I STILL needed to pick up my vehicle and the rental they had for me was still open (by the sounds of it). I would never have purchased from this terribly managed business if I knew this would be an ongoing problem with not one, but TWO brand new vehicles. It’s an ongoing issue that has seriously been a nightmare since basically the day I signed. Be warned… if you’re lucky enough to not have had any issues with them, then that’s great and I envy your experience. Otherwise, I wouldn’t even give them the time of day if you’re thinking of of buying from them. This has seriously been a nightmare and they should do more to remedy this experience. More

I took my Jeep wrangler to the oil change, the hole process was immaculate, highly recommend!! process was immaculate, highly recommend!! More

My advisor Shaun was awesome! Very professional yet personable!!! The entire experience was above expectations Very professional yet personable!!! The entire experience was above expectations More

Marcous has excellent customer service, came in to get my car serviced and Marcous had me out of there in a timely manner car serviced and Marcous had me out of there in a timely manner More

Great service, timely and took care of my needs. Will definitely be back for my next service. Will definitely be back for my next service. More

I have been coming to this location for 20 years and have been vowing not to come back for the at least the last 10. After checking in for my appointment, I waited at least 20 minutes before speaking to an a been vowing not to come back for the at least the last 10. After checking in for my appointment, I waited at least 20 minutes before speaking to an advisor. Aside from the standard tire rotation and oil change I brought it in for, I’ve been having an issue with my shifter. I made that clear, yet in the eight hours it was at the dealership, they still didn’t get to it. I’m not looking to spend another day off waiting to see if the issue I bring the car in for will potentially get diagnosed and will be going elsewhere. Supremely frustrating. More