Cedar Rapids Toyota - Service Center

Super nice guy in the service department. We are very pleased with the repairs. Thank you! We are very pleased with the repairs. Thank you! More

Took my car in to have the alignment check after 2 weeks of owning it. The car was pulling to the right and I had concerns and wanted it checked. It was taken for a test drive and he told me roads are built of owning it. The car was pulling to the right and I had concerns and wanted it checked. It was taken for a test drive and he told me roads are built that way cause of runoff and it was normal. I told him my previous highlander didn’t do that and that I had concerns and would like it checked. He got an attitude and immediately started talking over me and even walked off as I was trying to explain what was going on. He was belittling, rude, condescending and refused to put it on the rack to have it tested. Then another service tech drove it and brought it back and my car sat there for another hour. I had to go check to see what was happening and I heard him talking sh@t about me to another employee. He brought out a piece of paper showing the test from two weeks prior and said look, it was fine two weeks ago so there is nothing wrong with it but refused to put it on the rack to test it. It was the worst I’ve ever been treated by a service tech in my life. He did not even care about me or my concerns. I will never take my car to be serviced there again. I was left feeling neglected about a legit concern. I would recommend taking your Toyota somewhere else to be serviced. I love my highlander and the guy who sold it to me was great. I talked with him while I was there and he told me he talked with the used car manager and to take it somewhere else and they would cover the bill. I was humiliated, treated like dirt and I won’t go back there. He ruined it. Side note, sales and finance were great. Service department not so much. More

I took my Scion IQ in because the air was not working. I was quoted a price to repair of approx. $1600. Since my car has such low miles, The dealer automatically filed a claim with Toyota for me and my air was quoted a price to repair of approx. $1600. Since my car has such low miles, The dealer automatically filed a claim with Toyota for me and my air was fixed at no charge to me! CR Toyota is the best! More

Buying a new vehicle long distance could be a chore but Alan Makabi made our purchase seamless. We were 1600 miles away. I called Alan a couple of weeks before we were due home and told him what I wanted Alan Makabi made our purchase seamless. We were 1600 miles away. I called Alan a couple of weeks before we were due home and told him what I wanted. We flew home Friday night and picked up our new Highlander Saturday afternoon. He spent time familiarizing me with all of the safety features and multiple other options that new technology affords me. We have been a Toyota family for years and Alan’s attention to detail insured that we will remain a Toyota family! It was a pleasure dealing with him and Cedar Rapids Toyota. More

Alan Makabi I am very happy with the way this salesman treats his customers. He just did a big favor for me by picking up my Toyota RAV4 and taking into get the s I am very happy with the way this salesman treats his customers. He just did a big favor for me by picking up my Toyota RAV4 and taking into get the service done on it this morning since I can leave my home. He has been nothing but the best towards me when I am dealing for cars and now when I needed this service done. I would tell everyone looking for used or new cars to contact him as he very comfortable to work. He will work with you and give you a great deal on a car of your choice. I thank Alan very much for taking my car in as he did not need to do it for me. Thank you so much Alan Makabi. More

My Daughter I would just like to say that I finally have found a dealership that I can send my daughter to and feel completely secure that she is taken care of an I would just like to say that I finally have found a dealership that I can send my daughter to and feel completely secure that she is taken care of and not taken advantage of. J.D. Fagle is one of the most caring techs that I have ever met and I do not have to question his integrity. Good hire CR Toyota. Respectfully, Steven Peacock (I also bought my recent car there because of this) More

Longtime very satisfied customer We have been satisfied decades-long customers - and would recommend this dealership at the highest level - from buying a new or used vehicle, service, We have been satisfied decades-long customers - and would recommend this dealership at the highest level - from buying a new or used vehicle, service, or just answering questions. More

1 year maintenance on 2017 tacoma. Absolutely best service apptointment ever. Joe was a great help. Fast excellent service appointment. Owned over 12 toyotas from cr toyota. Best in the Absolutely best service apptointment ever. Joe was a great help. Fast excellent service appointment. Owned over 12 toyotas from cr toyota. Best in the area. Like family. Best deals. More

Poor service I waited 2 hours for a basic oil change that cost 50.00 dollars. They have slow service and high prices. Very bad service. Poor. I waited 2 hours for a basic oil change that cost 50.00 dollars. They have slow service and high prices. Very bad service. Poor. More

Exceptional Customer Service Everytime Our AWD disengaged warning light came on with our Rav4. Not only did Terry Helgeson and J.D. Fagle take care of our situation right away. They followe Our AWD disengaged warning light came on with our Rav4. Not only did Terry Helgeson and J.D. Fagle take care of our situation right away. They followed up about a week later to see how things were going. Their customer service is top notch, which keeps us coming back to Toyota for all our vehicle purchases and services. Thank You Terry and J.D. for putting our family's safety first! More