Capital Ford Lincoln Inc.

Unexpected! Walked in to trade our vehicle for a somewhat newer used vehicle and drove out with a new Escape. The staff we dealt with were very attentive, profess Walked in to trade our vehicle for a somewhat newer used vehicle and drove out with a new Escape. The staff we dealt with were very attentive, professional and made sure we were comfortable - 'keepers for sure.' It was a pleasure to have done business with your company and we look forward to continuing the ride.... More

Horrible experience Save your xxx! DONT BUY THERE! or in that case service there. I've had nothing but horrible experience! I had to take my new car in 2 times already, t Save your xxx! DONT BUY THERE! or in that case service there. I've had nothing but horrible experience! I had to take my new car in 2 times already, the one I just bought 2 months ago, for the same issue and now they want me to take it in again. Their sales manager was extremely rude on the phone and accused me of giving them a hard time when this is not true by all means! He then hung up the phone on me! I am spreading the word of mouth!!! More

Jim was a great salesperson but I'm still not happy. I bought my car from the used side of Ford. I brought it home and noticed that there was a crack on my side wall back tire. They first said they would I bought my car from the used side of Ford. I brought it home and noticed that there was a crack on my side wall back tire. They first said they would do something about it and now they aren't. I'm not happy that this crack is there. I'm very disappointed in Ford standards. I do think that tire should be replaced. More

Amazing Service! Great experience dealing with Ford. Always very helpful, professional and knowledgeable people. We have dealt with a number of people at Ford, either Great experience dealing with Ford. Always very helpful, professional and knowledgeable people. We have dealt with a number of people at Ford, either getting a vehicle serviced or buying a new or used one and we have always been impressed with this dealership and the people involved with it. That is why we have kept coming back to Ford, for at least 15 years or more now! More

Got what we wanted to fit our needs treated well Sales person asked the right questions to find out the type of vehicle we wanted. She provided us with the information pertaining to the vehicle as r Sales person asked the right questions to find out the type of vehicle we wanted. She provided us with the information pertaining to the vehicle as requested very quickly. New what she was talking about knowledgeable about the vehicle Was very friendly and accommodating. More

Very impressed This was my first vehicle purchase from a dealership. I didn't feel pressured or uncomfortable at all, Andre and Ryan made me feel very welcome and le This was my first vehicle purchase from a dealership. I didn't feel pressured or uncomfortable at all, Andre and Ryan made me feel very welcome and let me go at my own pace which I appreciated very much being a new buyer. They listened to my wants and needs and found a vehicle for me that checked all of my boxes. I sat down with Jenny for the finance part of it, she made me feel so comfortable and was very thorough with all aspects of the purchase. I was very impressed with the service I received here at Capital Ford and will definitely come back for future purchases. Thanks all, you guys rock! More

Great experience We were very impressed with the sales people we worked with at Capital Ford. Cassandra was friendly and knowledgeable. She made the whole experience We were very impressed with the sales people we worked with at Capital Ford. Cassandra was friendly and knowledgeable. She made the whole experience stress free and got un into our new vehicle in the time frame we needed. More

Great service again on our second Capital purchase This was our second time shopping for a used vehicle at Capital, and we're just as satisfied this time as we were the first time. We dealt primarily This was our second time shopping for a used vehicle at Capital, and we're just as satisfied this time as we were the first time. We dealt primarily with Mohammed and Craig for our purchase, but all of the staff we dealt with were professional, friendly and helpful, and we never felt under pressure to purchase anything. After looking at a couple different prospects, we found the truck for us, at a price we could be happy with, and we couldn't be more pleased. We look forward to visiting Capital again for the next purchase. More

Words cannot explain. Jim, Darren and Ryan are 3 of the best people I've ever had the pleasure of dealing with. From the start, they listened to me. Not once did either of Jim, Darren and Ryan are 3 of the best people I've ever had the pleasure of dealing with. From the start, they listened to me. Not once did either of them pressure me into something wasn't comfortable with. For my first new vehicle purchase, they made the experience with it. They stayed withing my budget and kept my best interest in mind. I'd definitely recommend you guys to friends and family. Keep up the good work. You've just earned a customer for life. Thank you for everything. More

Unpleasant experience First complaint was about 2 people, Mike Miller and Noel...i don't remember his last name cause the help was that bad. They kept dancing around questi First complaint was about 2 people, Mike Miller and Noel...i don't remember his last name cause the help was that bad. They kept dancing around questions we had about vehicles, very poor communication. Told they would call me one day and never did. I had to call them, and when I went to the dealership. I told them I didn't want to deal with Mike or Noel and they were pushed on us instead of letting me deal with the one person i wanted to. Jim Delfs didn't end up selling me the vehicle, but I wish he did. He was more than helpful and the day i came to pick up my car, he was the one to help me with even just transferring my plates. And to top it off, when we went to plate the vehicle. I was not given the SGI inspection sheet, so Mike Miller had to run it over and acted like he didn't even know who we were. The worst experience i have ever had buying a vehicle, even if it was used...it was still $16,000. If I do return to buy a new car in about 3 years, I hope Jim Delphs is still working there. Thanks Jim for doing what Noel and Mike should have done in the first place. Which is treating me with respect and like an actual customer. More