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Capital Chrysler Jeep Dodge - Service Centre

Ottawa, ON

4.1
388 Reviews

388 Reviews of Capital Chrysler Jeep Dodge - Service Centre

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October 01, 2024

Kyle was very reasonable to deal with! He listened to my concerns and addressed them 100%. This interaction with him today reinforced the positive experiences I've had with his service te More

by Bigtonka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle McColl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah JF
August 01, 2024

We just wanted to say thank you once again for the excellent customer service that we received from Jessica and Ryan at the service desk today. With every interaction that we had with her, Jessica was More

by C.E.
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rodney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica (5 stars)
August 01, 2024

The staff are amazing! ! Yesterday, Dana and Ryan went well, well beyond the call of duty to solve my problem!! They were so dedicated to solving this problem and THEY DID! More

by Kathy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ryan Rodney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Listman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Absolutely horrible ! !! On 2 separate occasions they tried to screw me over with SEVERAL thousand dollars of unnecessary service . And on one occasion caused damage to my More

by Fiore Calarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Rodney
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2024

Added hidden fees to my vehicle without disclosing any information. I had to cancel the deal as he did not ask me about adding the fees. He will try to figure multiple ways to earn extra bucks out of y More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Zacconi
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

Unbelievably poor customer service and technical service from this place. 2 year old vehicle that their techs cannot seem to fix after 20+ visits and now that we are out of warranty we are being told it is More

by Chelsea Thibault
Recommend Dealer
No
Employees Worked With
Kyle McColl
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Service Manager, Kyle McColl, speaks and acts in condescending manner when providing explanation as to how my windshield cracked during the time my vehicle was in for a battery replacement. More

by sylviemw30
Recommend Dealer
No
Employees Worked With
Kyle McColl
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2023

Team was amazing with trouble shooting an issues and got the problem solved. Thanks so much More

by siherb2
Recommend Dealer
Yes
Employees Worked With
Ryan Rodney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Murdoch
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2023

Service department and service manager were easy to deal with, friendly and went above and beyond to make sure vehicle was repaired. Was always kept up to date from the advisor on what repairs were needed More

by Jonmartell
Recommend Dealer
Yes
Employees Worked With
Kyle McColl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Listman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2023

We had a wonderful experience and appreciated the honesty and integrity of our service rep. He kept us informed and the service was exactly as he said - no surprises or attempt to upsell. We will most certai More

by Denise P.
Recommend Dealer
Yes
Employees Worked With
Brent Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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