Canyon Creek Toyota

Straightforward and Friendly By far the easiest vehicle purchase I have had! The customer service I received went well above my expectation. From my initial phone call to the deal By far the easiest vehicle purchase I have had! The customer service I received went well above my expectation. From my initial phone call to the dealership inquiring about the vehicle I was considering (a new Rav4), the sales person made me feel comfortable and valued. Even though I told them I was not planning to buy and was only beginning the process of looking for a vehicle, the sales person offered to pick me up from my house (I live in Okotoks) when I said I could not book a test drive for that week because my daughter had borrowed my car. All my questions were answered honestly, and I even learned that leasing would actually be the smartest way for me to finance my Rav. I had always been opposed to leasing in the past because it seemed more like "renting" a car and not having anything to show for it at the end. My sales person gave me a very simple and clear explanation of how it will not only save me about $25 per month, but that at the end of the lease, I could end up making a few thousand dollars! Now I think I was against leasing before because I didn't really understand how it worked. It was so nice to feel like the sales person had my best interests in mind and wanted to make sure I understood all the payment options and the benefits to me before I made my decision, but never feeling pressured. I will not hesitate to recommend the dealership to anyone I know who needs a vehicle. More

be careful of service dept I brought my car in for basic oil change and winter tires, when I came to pick it up it had mysteriously developed another problem that would cost $25 I brought my car in for basic oil change and winter tires, when I came to pick it up it had mysteriously developed another problem that would cost $250.00 to fix. I was suspicious and had someone else repair it who found their explanation questionable.. When I called the service manager Trevor, he said he would call me back but didn't. No one called me back ever. When I sent a letter of complaint and cc'd it to Toyota Canada I received a dismissive email from the service manager taking no accountability for anything. Odd no one would speak to me by phone.... It certainly seemed like an attempt to take advantage of a female client who they hoped wouldn't know any better. More

Great people and great service!!!! I bought my 2015 Corolla from this dealership and it was a great experience, the product adviser that I dealt with was Ashley and she was extremely pr I bought my 2015 Corolla from this dealership and it was a great experience, the product adviser that I dealt with was Ashley and she was extremely precise and truthful. Her personality made the experience even more enjoyable. I see that no everyone is happy in the reviews, but people always try to bring others down but CCT is a family oriented place that will make you smile in the end. More

SALES Best experience ever, my 3rd Toyota from them. I have sent all my family and friends their to buy a new Tacoma from only them.... I love My 2 Best experience ever, my 3rd Toyota from them. I have sent all my family and friends their to buy a new Tacoma from only them.... I love My 2016 Tacoma More

Oil change program is a scam. So I bought into the 7 year oil change plan. What the salesman didn't tell me was that if you don't do all the scheduled maintenance ie; change the f So I bought into the 7 year oil change plan. What the salesman didn't tell me was that if you don't do all the scheduled maintenance ie; change the fluids etc. when the program suggests you forfeit the oil changes. My personal mechanic can do all the scheduled maintenance for about 30 per cent less than what this dealership does it for. Of course when you mention this to the powers that be they just look at you and say"Didn't you read the agreement?" Why would you trust a salesman? It's an easy thing to explain to someone when you're selling the product... pretty simple in my opinion. This is a money grab. So Buyer beware. So to date I've paid just over $500.00 for 4 oil changes. If this review stops at least one other person from buying into a Toyota oil change program or one of their vehicles then I'll be OK with having spent that money. Even the service tech who took in my vehicle for what will be its last oil change shook his head in agreement. Too bad I have to give it one star, there's no option for none. More

Overly Aggressive Sales Manager While the salesman we dealt with was pleasant enough, the sales manager was aggressive and belligerent. He couldn't even remember my name!!! After dea While the salesman we dealt with was pleasant enough, the sales manager was aggressive and belligerent. He couldn't even remember my name!!! After dealing with him, there was no way we were going to give Canyon Creek Toyota the time of day, never mind our business. Felt sorry for the sales guy. More

Do not go to Canyon creek Toyota They sold me a 2014 Rav4 which had gone through several major repairs. The sales guy hid this from me and didn't show me the records even. Don't go They sold me a 2014 Rav4 which had gone through several major repairs. The sales guy hid this from me and didn't show me the records even. Don't go to Canyon Creek Toyota. More

Avoid Canyon Creek Toyota. If you decide to actually buy a vehicle from them, which you will definitely regret, do not waste your money on warranty (or any other in-house servic If you decide to actually buy a vehicle from them, which you will definitely regret, do not waste your money on warranty (or any other in-house services) as it/they literally useless. You will easily wait 1hour (with prior appointment) for anyone to acknowledge that you are there waiting for their service as well as have to pay extra for their services although you have a warranty on a brand new vehicle, that shouldnt need to be in service. Take your business somewhere else where it is valued because it definitely isnt at Canyon Creek. More

expensive and hidden costs They tell you a price and then the final bill is much higher apologizing, but charging more without previous authorization. If the know that you are i They tell you a price and then the final bill is much higher apologizing, but charging more without previous authorization. If the know that you are in need they take advantage. I thought it was an error the first time, but they did the same the.second time. More

Bite and switch tactics I saw Canyon Creeks Toyota sales add for a used Toyota Highlander Sport 2010 on their dealership website On September 24. 2014. SUV was listed there I saw Canyon Creeks Toyota sales add for a used Toyota Highlander Sport 2010 on their dealership website On September 24. 2014. SUV was listed there for $27,170. I exchanged few emails with the sales person asking for details about the SUV including a Carproof report. Sales person provided me with additional information including Carproof report. That same day I decided to go to the dealership to test drive the Highlander and possibly make an offer. Test drive went fine, sales person was not pushy. As I liked the SUV, after the test drive we walked into his office to discuss the possible offer on the 2010 Toyota Highlander Sport. After discussion and checking back and forth with the used car dealership manager we came to an agreement that I would trade my used 2003 Toyota Highlander plus pay $19750 in cash for their 2010 Highlander. Sales person went two/tree times to the sales manager who accepted this offer. All they had to do is apprise my own SUV which we agree that they will do the next day (September 25. 2014). I signed the prearrangement sales offer which they accepted and left $1000 deposit. On September 25, around noon, I came with my own 2003 Toyota Highlander so that they could appraise it. After they inspected and test drove the car they agreed that the trade in value which they offered for my car the previous day was fine. HOWEVER!!! After sales person confidential chat with sales manager (25 minutes long), sales person came back to me telling me that the cost of the used car that I would like to buy is now around $2500 more than what we have agreed yesterday in writing!!!?!?! At this point I was just shocked to realise what is happening.....we had everything in writing and both parties agreed with offer, I left deposit and just one day later they are playing these games with me. According to sales person story, sales manager from previous day omitted to include $3612 of work which the dealership has invested into reconditioning of 2010 Highlander. However today's sale manager who was more senior decided that the written agreement from previous day is not valid anymore!? I hardly could believe what was happening, seriously how can they call them self a professional business if they are trying to pull these kind of scams!? In the end they returned my $1000 deposit. I walked out with bitter experience realising that they just wasted my time and effort without compensating me for anything. I bet if this was other-ways around (me trying to walk out of the pre-agreed deal) they would not be returning my deposit. What a shame!!! If you consider buying used cars, do not go to Canyon Creek Toyota in Calgary as they will try to screw you up with shady business tactics. Based on my personal experience, I do not recommend this car dealership at all. BE WARNED AND AWARE!!! More