Canyon Creek Toyota

Positive Experiennce We have dealt with this Toyota franchise since the mid 2000's. We have found the sales staff to be very friendly and understanding of our needs. The S We have dealt with this Toyota franchise since the mid 2000's. We have found the sales staff to be very friendly and understanding of our needs. The Service Department, Advisers and Technicians have always dealt with our concerns respectfully and courteously. More

Excellent as usual I have purchased my third vehicle from Canyon Creek. My first purchase was in 1994. I purchased a Toyota Camry. My sister is still driving it. In 20 I have purchased my third vehicle from Canyon Creek. My first purchase was in 1994. I purchased a Toyota Camry. My sister is still driving it. In 2007 I purchased my second Toyota Camry. Excellent car . I traded it in for a RAV4 this past week. Everyone was extremely helpful and very courteous. All the people who helped me were courteous and friendly...Brendan Rooney (very patient sales person) Cheryl MacFadden and Fisal Asad in financing and the wonderful young lady (Lola ?) who explained everything to me about my new vehicle. She was very patient and didn't mind repeating and explaining everything more than once. The head man also came and shook my hand before I left...I'm sorry that I can't remember your name. That was a nice touch! Thank you everyone at Canyon Creek. More

Finance department is unreliable Three promises made to me when I bought my second hand car at Canyon Creek- 1. Lifetime free oil changes 2. Sourcing a missing part from the inside Three promises made to me when I bought my second hand car at Canyon Creek- 1. Lifetime free oil changes 2. Sourcing a missing part from the inside of my car for free 3. Refund guarantee if I took out the extended three year warranty The first time I went to get an oil change it hadn't been applied to my account, when I asked about the missing part they sent me to the parts department who told me it would cost me to get the piece and no note had been put on my account to give me it. Finally I called this month for my free refund- the box had not been clicked to apply the refund guarantee so I lose $2100! Unrealiable and do not keep to deals. Terrible service More

Terrible Liars If I could put one star I would. The Sales Manager and Salesman were both of course "helpful" and polite when it came down to making the terms of the If I could put one star I would. The Sales Manager and Salesman were both of course "helpful" and polite when it came down to making the terms of the deal. Everything that was promised as a rebate during the deal was then reneged on. When I brought up the original agreement they were nothing but dismissive and rude. They are flat out liars, and I'm nonetheless disappointed to have lined the pockets of these greasy salesmen with any business. I wish I could give it one star. More

Beware of their 5 years oil change deal. Please do not accept their 5 year oil change deal. It is a rip off. The conditions behind it is wicked and evil. Included but hidden in this deal is t Please do not accept their 5 year oil change deal. It is a rip off. The conditions behind it is wicked and evil. Included but hidden in this deal is that you must do all the Toyota maintenance which includes things like brake maintenance for a 1 year old car. This is absurd as it is a way of milking you. It also says you must do all the tire rotations with them. It cannot be done else where even if you can get it for free elsewhere. More

Poor Service department, Never buying a car from this dealer I had two bad experiences at this dealership and I would never go back. First, being really rude, Lawrence working in the service department was extr I had two bad experiences at this dealership and I would never go back. First, being really rude, Lawrence working in the service department was extremely rude and had to talk to the manager to resolve the issue. I called a week in advanced to book an appointment for a Technical Service Bulletin and the lady I talked to, mentioned that the they would cover the cost of the check and contact Toyota to see if Toyota Canada would cover the cost, since it is well known issue and a lot cars were having the same issue. When I showed up for my appointment, the service desk started off by being rude, calling me a lair about covering the code check and he said they would never contact Toyota on behalf of a customer. The customer rep. could simply ask her colleague about the phone conversation, but instead she decided to call me a lair. The manager resolve the issue, but overall, being called a lair and having a rude customer service is not fair. Second time, the car was supposed to be ready by 12 pm ( just a simple oil change) and the car was ready at 6 pm and I had to wait there for 3.5 hours as there were saying 30 more minute and the car would be ready and the 30 minutes added to 3.5 hours. More

Exemplary From the moment i walked into the dealership, i was made to feel welcome and not pressurized at all. the sales staff were knowledgeable and very coope From the moment i walked into the dealership, i was made to feel welcome and not pressurized at all. the sales staff were knowledgeable and very cooperative. More

10 Years in the making! Since the day I got my driver's license and purchased my first vehicle, I have wanted so badly to own a Tacoma, but always thought it was way out of m Since the day I got my driver's license and purchased my first vehicle, I have wanted so badly to own a Tacoma, but always thought it was way out of my price range. In November I traded in my Jeep for a 2016 Tacoma Double Cab TRD Manual and it was worth the wait! I LOVE my new Tacoma. I feel so grateful I was able to buy from a place where I felt not only my salesperson but also the managers were on my team to help me make the best decision for ME, and not just to sell a truck to a buyer. I feel like I must have asked a million questions and some of them twice, but none of the staff I dealt with made me feel like my questions were stupid or that I was annoying them. Thank you for your patience nd most of all for helping me fnially get the truck of my dreams!!!! :D More

Seamless experience I chose to give Canyon Creek Toyota a shot as I was tired of the pushy feeling I got from the larger dealers and was pleasantly surprised. Not only di I chose to give Canyon Creek Toyota a shot as I was tired of the pushy feeling I got from the larger dealers and was pleasantly surprised. Not only did my sales person listen to and deliver on my my requests, but they also offered a lower price with better terms than what I had already been quoted without hassle. I couldn't have asked for anything further. Thank you again! More

Above and Beyond I purchased my new Rav 4 back in November and could not be happier. My sales lady Ashley, Mitch in finance and Asif went above and beyond. The infor I purchased my new Rav 4 back in November and could not be happier. My sales lady Ashley, Mitch in finance and Asif went above and beyond. The information I was given was spot on and upfront with no pressure. I Was very pleased with such a seamless transaction. Any obstacles that arose solutions were found. I feel not only did I make an excellent purchase but that I made a couple new friends. More