Canyon Creek Toyota

Know Your Product and Your Price We visited Canyon Creek recently with the idea of buying a top of the line RAV4. Our plan was to trade our current vehicle. The first day we visited a We visited Canyon Creek recently with the idea of buying a top of the line RAV4. Our plan was to trade our current vehicle. The first day we visited and after a lengthy delay in getting the attention of the sales staff, we were shown a 2104 RAV4 demo and were told the $35k price was "negotiable". We made an appointment to come by the next day with our current vehicle and take the RAV4 for a test drive. Upon arrival we were informed that the $37k price was indeed negotiable..it had magically gone up by $2000 overnight. The salesperson admitted forgetting the earlier price. With the test drive complete we decided to make an offer. The salesperson asked for a credit card(?) which was retained and invited us to wait in the lounge for about 15 minutes. 45 minutes later the sales manager showed up and without introducing himself and forgetting our first name, ushered us into a nearby office. First he said he could not accept our trade. We asked why. After a few more attempts he stated that the trade in value he had was about 10% of what we wanted and that cars like our 2004 model were "too old".We noted that identical cars were listed on line for much higher prices. Speaking of higher prices he also announced that the price of the RAV4 was actually $39k...$4k higher than what his salesperson quoted for a demo with 800 kms. Apparently it was a different model. At this point we had had enough and got up to leave. I will add that the sales manager's attitude was arrogant and rude. I would never recommend this dealership. We thanked the salesperson who was polite but clearly in need of better product knowledge. It was a waste of a morning. I had to ask the sales manager for my credit card back which was in his shirt pocket....completely unprofessional. We were also asked if we could make the monthly payments...the credit card we provided could have been used to buy the car outright, that was our plan. More

As always, Toyota has provided A-1 service. Shannon was great with showing my son and I cars, taking extra time. We have a 4-Runner already, and bring that vehicle here too. We feel that our relationship great with showing my son and I cars, taking extra time. We have a 4-Runner already, and bring that vehicle here too. We feel that our relationship is trustworthy, and always very respectful. Thank you! More

Refused to refund money after saying it was fully refundable numerous times. Tried to sell me a vehicle with damage then belittled my comments about the damage. refundable numerous times. Tried to sell me a vehicle with damage then belittled my comments about the damage. More

Bought winter tires for my 2012 Ford Focus. Got a great price on performance-rated Michelin Winter Tires. I took their Nitrogen Tire Warranty Program. I am glad I did because six months later we drove ov price on performance-rated Michelin Winter Tires. I took their Nitrogen Tire Warranty Program. I am glad I did because six months later we drove over a 4 inch piece of metal. The tire was REPLACED not repaired at no charge to me (that's a $300 retail tire folks) and no questions asked. Outstanding service and they stood behind their warranties. I will be getting our next vehicle from Canyon Creek Toyota! More

Purchased a 4 yr old used vehicle. Said it was free of any prior damage. Purchased warranty. 1 week later it broke down. They refused to honor warranty. Several years later I got into a minor fender bend any prior damage. Purchased warranty. 1 week later it broke down. They refused to honor warranty. Several years later I got into a minor fender bender. Body shop asked if I wanted the previous damage fixed properly. This vehicle was in a major collision and they did not declare the previous damage. Do not deal with canyon creek Toyota stay away. More