Big Star Hyundai

rose rodriguez was very helpful and poliet will she was helping me look for a car to buy very patient with me and my decision helping me look for a car to buy very patient with me and my decision More

Was an amazing experience buying a car from this dealership. The sales person was amazing. dealership. The sales person was amazing. More

At service desk a lady and a gentleman went out of their way to not only answer my question but came out to my car to see if they had given me the right answer… great service!!! way to not only answer my question but came out to my car to see if they had given me the right answer… great service!!! More

Very friendly staff. . Greeted us promptly and our salesman Nick was patient with us until we finally came to an agreement.. . Greeted us promptly and our salesman Nick was patient with us until we finally came to an agreement.. More

Communication skills aren’t the best. I was very excited about purchasing my first car on my own and while getting the car and signing the dotted line was easy the process that followed i I was very excited about purchasing my first car on my own and while getting the car and signing the dotted line was easy the process that followed is what left me disappointed More

I always love coming to this dealership. This dealership is one of the great dealership I have ever been. This dealership is one of the great dealership I have ever been. More

A Den of Thieves and a Brood of Vipers I wish I had read the FB reviews BEFORE I walked into this den of thieves and began to purchase a car with this brood of vipers. I am leaving this one in hopes of read the FB reviews BEFORE I walked into this den of thieves and began to purchase a car with this brood of vipers. I am leaving this one in hopes of saving someone else from getting bitten. The concept of full transparency was not present during the sales process. My affable yet lethal salesperson, Arin Robeson kept the conversation going while moving me along the process. They proceeded to use the old pickpocket trick - create a distraction to the right while your pocket is being robbed on the left. After the sale, I tried to call my salesperson, Arin, to discuss my concerns. Upon research, the “seamless”/ “easy” options she advised as viable solutions do not pan out as “easy” or “seamless” as described during our transaction. To this day, we somehow are still “unable” to connect and talk about my concerns. When I went to pick up my plates, I had the chance to see the head pit viper, the New Car Sales Director, Paul Hewitt. I voiced my concerns, and he made promises that were never honored. My calls seem to always end up in voicemail. My affable saleswoman was mysteriously away from her desk during my 60+ minute visit. Arin Robeson, with her affable demeanor, is strategically placed at the first desk of the dealership. However, make no mistake, she is a willing participant in the hunt and kill. This experience confirms there is NO honor among thieves. I don’t know if such sneaky business practices are standard at all Big Star’s dealerships. However, at this dealership, it seems down to a science. Even though I do love my Hyundai, Big Star’s terrible new car sales experience has significantly dulled the excitement of the new car. I wish I had purchased at Sterling-McCall Hyundai, Weisner Hyundai, or Humble Hyundai. I hope this message encourages you to safeguard your new car experience and visit a dealership not operated under the Big Star name. More