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BMW Markham
Markham, ON
539 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible.
We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car.
Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years.
Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011.
High volume BMW dealership with one of the largest inventories in Canada
Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies)
Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you.
Official BMW i dealer for BMW’s electric lineup of vehicles
Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations
Supporter of the local community: Charities, Sports Teams and Community Events
Fully equipped Children’s Play Room
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 539 reviews
December 28, 2017
I was waiting all day. My truck door was not opening so I put to service center at 9:30am. I asked how long it's gonna take to fix but he said he does know. He said someone My truck door was not opening so I put to service center at 9:30am. I asked how long it's gonna take to fix but he said he does know. He said someone gonna call me when it's done. I waited at the mall which was near the BMW. Someone called me around noon and told me that it's gonna finish between 4 to 5 pm. My friend drop me up to the center at 4:30pm. I was waiting and he called me around 5pm and told me that the car is not fix yet, need time until tomorrow. What??? Why did not tell me earlier. I went to the the desk and the guy said that they gonna give me a rental car so I went the rental car desk and I waited auother 20min. The time was 6pm. During the waiting i ask the guy But why??did tell me this when you called me before? He said that he didn't know that it is just takes longer then expected with very unkind face. So I told he that you could explain that it might gonna takes longer and couldn't be done today then I could prepared this situation. He told me that this kind of thing is not happening often so he don't need to. What is your job!!! That is your job!!!!!My kids and husband was waiting me all day and I have to come back tomorrow with my kids. The rental car is very bad too. I thought it's gonna be seen car which I own. They really don't care about the customers. If they would care I didn't need to have this experience. More
by Bnm
Employees Worked With
Adrian
Helpful December 21, 2017
Very disappointed by BMW service After one month of escalations, there is still not a decision from BMW to resolve my problem (sales representative-Sam Saeed , Manager- Steve Choi, Bu After one month of escalations, there is still not a decision from BMW to resolve my problem (sales representative-Sam Saeed , Manager- Steve Choi, Business Manager- Ian Cheng) . The car was purchased on Oct 19,2017 and a fault code was displayed with flat tire the next day. Since then, the tire was inflated with the hope that it will recover. When I reported the problem to the sales representative, there was no sign of any intention to assist me. Understood that if the car has any problem within one month it should be reported and fixed. The questions to BMW are: 1) Am I so unlucky to pay $43.000 for a car and next day to have a flat tire? 2) Could BMW justified that the car is certified and has nothing to do with the fault? 3) Is it possible that a sales representative to send me to a car shop for a tire repair when it is well known that the tire is not repairable? I do expect to treat your customer with higher respect. Very disappointing... More
by Cami
Employees Worked With
Sam Saeed, Steve Choi
November 18, 2017
Very friendly Morris was knowledgable and great to deal with. He was up front about pricing and got back to us quickly with information we required. He made the who Morris was knowledgable and great to deal with. He was up front about pricing and got back to us quickly with information we required. He made the whole experience a pleasure. More
by LD
Employees Worked With
Morris Gelbfarb
November 15, 2017
New BMW Customer - Great Experience Morris was a very friendly and honest salesman. He was professional and found the best deal for us. He was extremely easy going. He was very responsiv Morris was a very friendly and honest salesman. He was professional and found the best deal for us. He was extremely easy going. He was very responsive to any follow up questions that I had either through email or phone. I would highly recommend him to others. Michelle was our delivery consultant and she was fantastic. She was extremely patient, friendly and knowledgeable about the various technologies inside the car. Together, they made my first BMW experience a very enjoyable one. Conrad More
by conradloo
November 15, 2017
Would not waste time Went in to shop for used cars approx 1-2 years old. Inventory in bad shape with scratches. Sales man P. Choi did not even take the time to test drive Went in to shop for used cars approx 1-2 years old. Inventory in bad shape with scratches. Sales man P. Choi did not even take the time to test drive with me, but had an assistant to test drive with me. I asked if I could test drive other cars he asked "if I did my research" and stated there was no time. It was 12pm on a weekday. Went to another dealership to test drive the car I was curious about which was an upsell compared to the original car was I was looking at. I've shop for 3 cars and this was my worst shopping experience ever. Maybe it was a one off, but I've never been treated like this in any dealership even toyota. I have higher standards for BMW, I've been to many and walked out with a smile. I am very disappointed in this experience. More
by Christian
Employees Worked With
Paul Choi
November 06, 2017
Great experience Morris was a genuine, easy going sales rep. We had a very good experience working with him. I would recommend Morris to others, who are looking for a Morris was a genuine, easy going sales rep. We had a very good experience working with him. I would recommend Morris to others, who are looking for a BMW More
by RN
Employees Worked With
Cheryl Brown, Morris Gelbfarb
October 31, 2017
Very bad experience Went in for service due -still getting service overdue in my car.I was told they would call me when it is ready. The service agent Adrien called me tw Went in for service due -still getting service overdue in my car.I was told they would call me when it is ready. The service agent Adrien called me twice without leaving a message and I kept calling back .But no one could tell me whether the car was ready or they had a question.I spent the whole day just for oil change?? Usually with the Leaside BMW I spend 2-3 hours for this service and get excelllent care. I even get a call about my experience but with this place i got no calls. More
by jab123
Employees Worked With
Adrien
October 26, 2017
Great experience!!! Harsh was great salesman, he was very patience and professional. Michelle was also a great trainer. I would recommend to buy the car from this dea Harsh was great salesman, he was very patience and professional. Michelle was also a great trainer. I would recommend to buy the car from this dealership. More
by Rann78
October 18, 2017
A courteous rep My sister and I were looking to invest in a diesel 3 series BMW during the annual clear-out. Morris was extremely helpful in trying to help us find th My sister and I were looking to invest in a diesel 3 series BMW during the annual clear-out. Morris was extremely helpful in trying to help us find the best fit. What we liked most was the fact that he insisted we try the vehicle we wanted to purchase before we spoke about the price. As the vehicle was not available at the time, we rescheduled another day and he made sure the car was available to test drive. Once we knew we liked the way the car drove, we sat down and talked about the price. At no point did he push us to purchase a car and always gave his honest opinion on what features we should get that would best suit us. He is also very quick with emails, which is often easier than calling. More
by TISEL
Employees Worked With
Morris Gelbfarb
October 18, 2017
Good experience at Town and Country BMW Ken is always helpful, informative and makes sure that my experience is a good one. I am a long time customer and keep going back. Ken is always helpful, informative and makes sure that my experience is a good one. I am a long time customer and keep going back. More
by Carron
Employees Worked With
