Auto West BMW

Cheating Terrible place, cheating staff, stay away from them. They sold us a demo car as a new car but did not disclose an over 9000 accident, instead they sa Terrible place, cheating staff, stay away from them. They sold us a demo car as a new car but did not disclose an over 9000 accident, instead they said in email it's clean of record. More

The worst Incredibly unhelpful service department, rude, dismissive, and bordering on dishonest on trying to uosell is on in-needed repairs, feels like the peop Incredibly unhelpful service department, rude, dismissive, and bordering on dishonest on trying to uosell is on in-needed repairs, feels like the people explaining the work are working on a commission to create repair jobs. Run away fast! More

Good experience I contacted the dealer about a used BMW, and Rana (salesman) was wonderful and helpful to deal with. We ended up making a deal on one of their cars, I contacted the dealer about a used BMW, and Rana (salesman) was wonderful and helpful to deal with. We ended up making a deal on one of their cars, and he helped make the process quite easy. I would recommend them from a purchasing stand point only because I haven’t dealt with the service department to date. Rana’s Good to deal with! Thank you. More

Great service and sales It has been a great experience to buy the car there past weekend, great service especially thanks “bow tie” Chris to make such a good deal, thank you It has been a great experience to buy the car there past weekend, great service especially thanks “bow tie” Chris to make such a good deal, thank you Chris! More

The are incompetent I took my car there three times. They did not fix the issue. They put on used parts on my X5 and charged me for new. I took my car there three times. They did not fix the issue. They put on used parts on my X5 and charged me for new. More

Great Service Advisor I have had my 2011 335d in for service and usually get Andrea Kennedy as my service advisor. She has been very helpful in getting my warranty work do I have had my 2011 335d in for service and usually get Andrea Kennedy as my service advisor. She has been very helpful in getting my warranty work done and gone to bat for me when I need something covered under warranty that might be sometimes questionable. Always has she been friendly and professional, explaining charges if needed in an understandable way. More

AVOID AT ALL COSTS stay away at all costs. they will not honor their word. they will not declare any defect in the car and if you tell them about it they will not take o stay away at all costs. they will not honor their word. they will not declare any defect in the car and if you tell them about it they will not take ownership and make you pay for it More

Autowest BMW is UNFAIR, UNREASONABLE AND IRRESPONSIBLE! I have purchased the 2015 640i on February 2015 and the auto lamp would not automatically turn on since May 2015. After checking the car over and over I have purchased the 2015 640i on February 2015 and the auto lamp would not automatically turn on since May 2015. After checking the car over and over again, on December 8th, the auto group finally found that there was a faulty part in the car, and they need to order the part from Germany to replace it. BMW had promised me that everything would be done within 3 weeks; however, they didn't even receive the parts after 5 weeks and they took no action for that!!! I have contacted the service adviser Justin and the service manager Derek several times, and they just told me to wait or just no replies. They gave me a courtesy car 328 as replacement, and told me that all the insurance would transfer from my car to the 328. However, the courtesy car had a flat tire after I have driven 2 weeks and they said the tire insurance couldn't transfer and I must pay for the flat tire. It is almost two months now, and no one can give me reply that how long I can take me car back!! THIS IS SO UNFAIR,UNREASONABLE AND RIDUCLOUS THAT 1) i have spend 110000 dollars on 640i and they gave me 328 to drive for almost two months!! 2) No one any take action to follow up the car and get it done, but only tell customers to WAIT WAIT WAIT!! NO MATTER HOW LONG IT's GONNA TAKE, YOU JUST WAIT THERE!!!! 3) For my 640i, i have purchased the tire insurance , which means that any flat tire should be change with no extra fee. However, because of their faulty parts, I have to drive their courtesy car and when even pay 300 bucks for the flat tire! Seriously, I don't want to drive this 328 and I want to get my car back. Also, they don't transfer the tire insurance which is ridiculous, because firstly I have the insurance, secondly, it is your fault to let your customer to drive the courtesy car!!! After contacting them, they also said a random deadline, but never accomplish it!!!! I can't wait anymore, because this is consumer's rights to get my car back. I don't know how they run their company, because no one out there to solve the problem!!!! More

New car purchase Excellent service from sales rep. Friendly, outgoing and interested in assisting in finding the right car for me. Admin. Personnel and insurance also Excellent service from sales rep. Friendly, outgoing and interested in assisting in finding the right car for me. Admin. Personnel and insurance also very positive. More