Audi Richmond

Great experience with purchasing, would recommend a slightly faster process overall upon delivery of vehicle (payment, insurance etc.). slightly faster process overall upon delivery of vehicle (payment, insurance etc.). More

Aelred has been great as he helped us to pick the right vehicle for my family . vehicle for my family . More

White gloves!! That's the service level of this outstanding team. Everything they say, do and touch makes you feel like you could not get better service. An experience of a lifetime that I won' outstanding team. Everything they say, do and touch makes you feel like you could not get better service. An experience of a lifetime that I won't forget. Alan. More

It was a great experience at Audi Richmond! George was so patient with me throughout the whole process! He answered all my concerns and make sure I have no other questions before I leave! Thank you George! patient with me throughout the whole process! He answered all my concerns and make sure I have no other questions before I leave! Thank you George! More

I pre-ordered my 2022 Audi e-tron GT through Dylan, Audi Sport Brand Specialist who offered excellent customer service. Dylan always provided regular updates during the ordering process. Once the above Sport Brand Specialist who offered excellent customer service. Dylan always provided regular updates during the ordering process. Once the above vehicle arrived at the dealership, negotiations took place for the trade-in value of my 2017 Audi A5 and the final Offer to Purchase agreement which was finalized by Mark, GM. The overall customer service offered at Audi Richmond was exceptional. More

Excellent, friendly services from Michael Chen(always smiling) makes you feel welcome at the dealership. Takes the time to explain or answer any questions that was asked. Elery(think that hes name)prov smiling) makes you feel welcome at the dealership. Takes the time to explain or answer any questions that was asked. Elery(think that hes name)provided amazing detail on all the functions on how the car operates. Over all, I'm very happy and pleased with experienced at Audi. As for the car, just got it for a day, so will see how it goes......:) Thanks More

It was my first time getting an Audi and Jerry Chi and Elery were absolutely amazing in making the experience as comfortable and smooth as possible. 10/10 experience and will be referring friends over to Elery were absolutely amazing in making the experience as comfortable and smooth as possible. 10/10 experience and will be referring friends over to Jerry in the future. More

passion, responsible, organizing, professional, patient, good team work, effective, all the things on time. Nice good team work, effective, all the things on time. Nice More

Unprofessional subpar services from the entire office. The sales person did not deliver what he promised and unwilling to refund. The sales person did not deliver what he promised and unwilling to refund. More

We spotted an Audi S8 for sale at Richmond Audi by chance when we were visiting Vancouver from Calgary. Jim welcomed us into the dealership and showed us the vehicle in detail. He also offered us to bring th when we were visiting Vancouver from Calgary. Jim welcomed us into the dealership and showed us the vehicle in detail. He also offered us to bring the vehicle out of the showroom for a test drive, which was very helpful to learn more about the car. We decided to purchase the vehicle on the spot. Jim and Tony, the sales manager, supported us through the whole process, which was a bit complicated as we would be trading in a rare vehicle in a different city. However, everything went very smoothly. I went back to Vancouver about three weeks after initially seeing the S8 to take delivery. Before I arrived at the dealership, Jim had already set up the account for myaudi for me. Jim spent around two hours in the car thoroughly going through all the features and settings of the vehicle. I have purchased vehicles from a lot of different brands and dealerships. The purchasing experience at Richmond Audi is the best that I have experienced. Thank you Jim for all the hard work in this deal and for giving me a positive start in the ownership of my first Audi. More