Audi Richmond

Not to be trusted! I reserved a car from Audi Richmond for a Q5 TDI back in Feb 2017 -- with a promise from Audi Richmond that it will be released when the VW diesel cas I reserved a car from Audi Richmond for a Q5 TDI back in Feb 2017 -- with a promise from Audi Richmond that it will be released when the VW diesel case settlement is done. I was promised by Audi richmond that this car will stay unused until I pick up the vehicle. The car I reserved was a grey Q5 demo unit with approx 10,000 km on it. I made the $1000 deposit in good faith and it was signed off by Josh the salesman and his sales manager David Atkinson. Fast forward today, they have my deposit for more than 1 year now and It was time to pick up the car but to my surprise it turns out that the car has more than 40,000 km on it. When asked why - nobody could give me an explanation. Somebody seems to have been driving the car all these time. I would understand if the car is within a few kilometers beyond the 10,000 km but with more than 30,000 km over - that is ridiculous! When I spoke to the new sales Manager Vincent Zhang, he made an excuse that he just came back from a vacation. But when asked on why the mileage is so high - he came up with so many excuses that dug himself further down the rabbit hole! He finally said he wants to fix this and offered me a $1,000 discount - I said is this a joke? Apparently he wasn't! This was not my first disappointment with the Cowell group of companies. I had a VW Passat that I brought in for service at their Richmond locaiton and they scratched my car while it was in for service and they also did not honor a pricing when I was buying a Touareg TDI. This is not the kind of dealership you want to be dealing with at all ever!!! More

Excellent Good A5 experience with Wilson, his excellent service make me feel comfortable when i buying it. Even at the end i didn't buy it (too expensive) but Good A5 experience with Wilson, his excellent service make me feel comfortable when i buying it. Even at the end i didn't buy it (too expensive) but he still talk to me like a friend. More

Excellent Good Q7 experience with Kevin Campos and his team. Great seamless experience with a great deal. I also service my other Audi's with Audi Richmond and Good Q7 experience with Kevin Campos and his team. Great seamless experience with a great deal. I also service my other Audi's with Audi Richmond and always have a good experience. One of the better Audi dealerships for sure. More