Audi Midtown Toronto

Technical Today was the second time I sought technical assistance for my new Audi from Angelo Christopoulos. He was amazing. He helped me with the difficultie Today was the second time I sought technical assistance for my new Audi from Angelo Christopoulos. He was amazing. He helped me with the difficulties I was experiencing. Angelo is patient, professional and knowledgeable. Thank you Angelo More

Nice experience Rosa Ngo is great! Leased A5 by her. She is very responsible and professional. recommend her. My friend bought R8 and Q7 2 years ago. Rosa Ngo is great! Leased A5 by her. She is very responsible and professional. recommend her. My friend bought R8 and Q7 2 years ago. More

Voice commands, direction shown on mirror Needed assistance with the voice commands and inquired about the direction showing on the inside mirror. Service Consultant arranged for Master Techn Needed assistance with the voice commands and inquired about the direction showing on the inside mirror. Service Consultant arranged for Master Technician to assist. The technician was patient and helpful. Both were really great. More

Service Department Director told me "Don't ever come back" I initially took my 2010 Audi A4 in for service back in 2012 when this dealer was at Sheppard and Warden for a oil consumption issue. Back then I w I initially took my 2010 Audi A4 in for service back in 2012 when this dealer was at Sheppard and Warden for a oil consumption issue. Back then I was told it's normal for these cars to burn 1 quart every 2500kms. I thought it was excessive but it was under warranty so I left it at that. They topped it up and I was on my way. I brought it in to be topped up 3 times before I was told I would have to start paying for the oil. By now more A4 B8 owners were coming forward and there was a class action lawsuit in the USA which went through. Soon there after I received a letter from Audi Canada stating there may be a oil consumption issue and they extended the warranty to 8 years for that issue. Fast forward to this week November 2016 where my car is now burning 1 quart every 700 kms. I took the car in Midtown Audi and was denied warranty service as my car had a tune on it in the past. This means I am on the hook for a $7000 repair. Not sure what an engineering and manufacturing defect where the rings and pistons do not fit properly and thus causing oil to blow out, has anything to do with a tune. The tune was on the car for 2 months when I took it in back in 2012. They earased the tune when they reflashed the car and refuse to take ownership to that so that $600 that vanished into thin air. Regardless the service manager was down right rude. He went into the directors office and talked to him about something and I'm sure it was my issue as I had raised my voice in frustration and the big guy probably wanted to know what's going on since his door was open and his office has glass walls. He was just sitting behind his desk staring at me for a good 30 seconds but didn't do anything. Well on my way out I stuck my head into his office and told him customer service in non existant and they should take ownership to a known issue. I start walking back to my car and the director gets up off his chair and starts chasing after me saying I blind sided him. I told him that he knew what's going on. Heck I think everyone one in the service area knew when I raised my voice. He said the service manager went into his office to discuss tires and knew nothing about my issue. That was a clear LIE! As I was getting into my car and telling him to have a nice day he tells me to "NEVER COME BACK AGAIN". That is totally unacceptable for a person at his level and down right rude. I would never recommend this dealers service department. I should have read the reviews before deciding to go back there 4 years later. Icing on the cake is I called Audi Canada to tell them about the experience. They said they don't get involved in these matters but would contact the dealership who has an option to contact me. I haven't heard from them yet and it doesn't look like I ever will. Sorry for the long review. I still love my car though so time to start saving $7000 for the fix. More

Customer Service Not happy with the fact they don't accept payment over the phone. Web, PayPal, internet, nothing. You have to physically visit even for a small order Not happy with the fact they don't accept payment over the phone. Web, PayPal, internet, nothing. You have to physically visit even for a small order of under $50. More

Yes this dealership can cost lives My brand new Audi was back in the dealership the second day after pickup, with a gas leak. The car was obviously not safe for driving but how did it My brand new Audi was back in the dealership the second day after pickup, with a gas leak. The car was obviously not safe for driving but how did it get pass quality control in the first place? There are no what-ifs here, this could've exploded into a fire. Issue #2: Had a recall couple months later, so I booked an appointment and brought the car in. Got a call later saying parts wasn't in but the order would be here the next day. Since I already got a rental I was fine waiting. Parts came in late, more waiting. Parts finally came but was defective on delivery... again QC problems! I asked to get my car back but they told me they've already taken it apart. Ended up driving a rental for 2 weeks! Issue #3 AC randomly fails. The compressor wouldn't work some times but dealership service dept cannot find the problem. Issue is unresolved. Issue #4 Coolant level drops constantly, back in the shop again. I won't make any recommendations, just stating my experience. Good luck. More

8,000 km service for A3 E-tron Although I purchased my Audi at Owasco I decided to go to Mid Town because of their service hours. I required an early appointment and somewhere close Although I purchased my Audi at Owasco I decided to go to Mid Town because of their service hours. I required an early appointment and somewhere closer to my work. The E-tron technician was available at 7:30 which worked perfectly for me. This was the 1st service visit for my car and required only an oil change. The staff, from the receptionist to the technician, were pleasant and friendly. I requested that they look at a minor issue I have with the sound system settings returning to the default settings and from their diagnostics they couldn't find the cause. But were willing to take a further look if it persists. Granted this issue I've encountered rarely happens and I haven't found a pattern as to why it resets. The dealership is very new, with a great waiting area - offering free Wi-Fi (decent speed), very clean and comfortable. A complimentary wash and interior vacuum was a nice touch. More

Great Service I recently purchased an A5 and found the service to be friendly and efficient. The staff were very knowledgeable about the cars and features and ther I recently purchased an A5 and found the service to be friendly and efficient. The staff were very knowledgeable about the cars and features and there was no heavy sell. They went out of their way to call around wholesalers to get me the best possible price for my trade in. (2008 Mitsubishi) Phil was my salesman and Peter the manager on duty. More

Bad customer ses rep Wanted to buy Audi . Meet sales rep krisho. Horrible sales rep , also donot recommend manager mitch what a bad dealership . They no nothing about cl Wanted to buy Audi . Meet sales rep krisho. Horrible sales rep , also donot recommend manager mitch what a bad dealership . They no nothing about client care . Would never buy from those ppl More

Superb Sales and Service Teams We have owned four Audi vehicles - A4, A5, Q3, and an A4 Allroad. Each experience through the process of test driving, purchasing, and servicing has b We have owned four Audi vehicles - A4, A5, Q3, and an A4 Allroad. Each experience through the process of test driving, purchasing, and servicing has been flawless. Even when we identified an issue with the Q3, the sales and service team took ownership and worked with us to resolve the problem. When it appeared it couldn't be definitively identified and we decided to change the vehicle, the Midtown team proved their professionalism and care of their customer. They provided options and met us exactly where we wanted to be with the trade-in and new car prices. Service is always ready for us and the cars are always ready when they say they will be. Recommendations and services performed are clearly explained. The team is like family to us. More