Antwerpen Hyundai of Clarksville - Service Center
Clarksville, MD
394 Reviews of Antwerpen Hyundai of Clarksville - Service Center
My rating is based on the text I received from the advisor after I responded back to if I was happy with my visit. In the end I was not because my issue was not fixed and when I was provided the paper advisor after I responded back to if I was happy with my visit. In the end I was not because my issue was not fixed and when I was provided the paperwork for the upgrade the link to it was not provided as promised. Here is the text verbatim. "Hello we performed diagnoses as requested. i gave you the website in your paperwork if you read it.we could not do an update because of we can only do some and that is in control of Hyundai not Antwerpen or the employee's.And yes you did have an itemized list of what your car needs because we perform a multi point inspection to all vehicles that come in. that is the technicians job.it is your choice how you want to take care of your vehicle. we told you what was needed and that is our service charge because you are at a dealer and at any service shop believe is not free to check. Please if you are frustrated i understand but we do not control Hyundai or the way they make a vehicle . please contact Hyundai. have a great day. I appreciate your feedback and if you receive a survey please reflect on Hyundai not the Advisor it affects our job. Thank you again." More
Very poor communication and extremely delayed service times. 60-minute service took over 3 hours. Service people did not even communicate with me until 1 hour after I arrived and I needed to initiate the times. 60-minute service took over 3 hours. Service people did not even communicate with me until 1 hour after I arrived and I needed to initiate the conversation. Very disengaged service team, but of course they asked for 5 Stars. More
This service appoint did not go like all my others. Check in was not smooth and the technician never went over recommended services needed on my vehicle. I got an email which I didn’t see until hours l Check in was not smooth and the technician never went over recommended services needed on my vehicle. I got an email which I didn’t see until hours later. On the bright side the oil change did not take a long time. More
The service department is excellent. Joseph kept me informed as to the status of my vehicle. Every time I bring my vehicle in for service Joseph is the one who lets me know what addition Joseph kept me informed as to the status of my vehicle. Every time I bring my vehicle in for service Joseph is the one who lets me know what additional service my vehicle might need and the cost. He is always very professional and friendly. More