Annapolis Subaru

Very positive experience. Everyone was polite and helpful. They gave me a good deal on the exact car I wanted. Everyone was polite and helpful. They gave me a good deal on the exact car I wanted. More

They go above and beyond to make sure you are satisfied with your new vehicle purchase. with your new vehicle purchase. More

Great Dealership, special ordered me the exact spec I wanted. Gave me everything I wanted as far as pricing and extras. Chris was very friendly with my wife and myself. No complaints. wanted. Gave me everything I wanted as far as pricing and extras. Chris was very friendly with my wife and myself. No complaints. More

It was by chance that I visited Annapolis Subaru. I had already looked at other makes of cars at multiple dealerships. I arrived without an appointment but was treated with courtesy and friendliness I had already looked at other makes of cars at multiple dealerships. I arrived without an appointment but was treated with courtesy and friendliness. After a short wait, I was introduced to Brian Villa-Juarez. He listened carefully to my wants for a new car in regard to features and cost. The cars he showed me reflected this discussion. I really appreciated this since it had not been my experience at other dealers. I decided on an Outback. The one I chose from the online inventory had not arrived in Annapolis but with the help of Susan Coolen it was reserved. The car arrived about 1 week later. The final steps of the purchase process were completed by Brian and Marissa Leach, the business manager. I had not purchased a car since 2004 and really dreaded this part of the process, expecting surprise costs. This did not happen. Again, I was listened to when it came to making decisions about warranties and other products that were offered. The entire experience of buying a new car was made comfortable because of the professionalism of the staff of Annapolis Subaru. More

Susan and the finance team made this the easiest experience we could’ve asked for. Great price and service too. experience we could’ve asked for. Great price and service too. More

still waiting on cd player to b installed- no call, no updates, could have gone anywhere and bought a car- this is lousy service. updates, could have gone anywhere and bought a car- this is lousy service. More

Michele Petro is the reason why I bought a Subaru on Friday. I had planned to visit two other dealerships but never left Subaru. Michele is low key, informative and very professional. She is NOT pushy a Friday. I had planned to visit two other dealerships but never left Subaru. Michele is low key, informative and very professional. She is NOT pushy and basically let the car sell itself. She competently handled all the paperwork. She is quite the opposite of the salesman who wants your name and to get a copy of your license in the first three minutes. More

We had a wonderful experience purchasing a new vehicle here. The staff was professional and courteous. There were no high pressure sales tactics or other “games” to persuade us into a decision we weren’t here. The staff was professional and courteous. There were no high pressure sales tactics or other “games” to persuade us into a decision we weren’t comfortable with. I wish all car dealers were this way! More

I’d like to give Chris Espinoza more than five stars if I can. He has just been great and very patient with me with the whole car buying process. He helped me with transferring the car I was going to trade i can. He has just been great and very patient with me with the whole car buying process. He helped me with transferring the car I was going to trade in to my name. He also went above and beyond in looking for the specific color and trim of the Forester I was looking for. He is very pleasing to deal with, he is not aggressive in negotiating and explains everything in full detail, and also ensures you are not blindsided in terms of pricing or inventory. Just an overall pleasant and very professional person to work with. Annapolis Subaru is the best dealership that I’ve been to. I’m now a loyal customer and any future businesses will just be done with them. Everyone, from the lady at the front desk, all the way to Chris Espinoza,my sales person, are all so accommodating. The environment is relaxed and just friendly, not like Toyota dealerships that I’ve been to in the past, in which you just want to get out of the dealership as fast as you can. I enjoyed the whole experience overall. Even when I bring my car in for maintenance, everybody is just accomodating and ensures customers have a great experience. And of course Subaru being Subaru..the dealership is pet friendly!! More

I regret to share my disappointment with the experience my 16-year-old daughter had at Subaru Annapolis. Despite diligently saving up and purchasing her car outright with cash, she was sold a vehicle with my 16-year-old daughter had at Subaru Annapolis. Despite diligently saving up and purchasing her car outright with cash, she was sold a vehicle with significant defects. Although the dealership initially assured us they would address the issues, they have since failed to follow through and have ignored our attempts to contact them. These unresolved repairs not only jeopardize the car's emissions test but also come with an estimated cost exceeding $2500. Regrettably, based on our experience, I cannot recommend Subaru Annapolis to others. More