401 Dixie Kia

A very happy customer We just purchased our Sorento EX last week from 401 Dixie Kia. The overall experience was excellent! We were actually thinking of buying a Hyundai San We just purchased our Sorento EX last week from 401 Dixie Kia. The overall experience was excellent! We were actually thinking of buying a Hyundai Santa Fe Sport on that day, but just curious about the KIA Sorento and wanted to have a test drive. Hamid helped us on the test drive. I have to say he had done an excellent job. We decided right away to get a Sorento other than a Santa Fe Sport. Our budget is a little tied, but Nav tied the best and gave us a very good price! Ryan is the one who explained all the features of the Sorento, and helped out with all the paper work. Very patient and professional! Amit is the finance manager who actually prepared the sales agreement. At first, he added the extended warranty even we said no. We had to call him several times to cancel that extended warranty. Then, when we went back to signed the final sales agreement, he made another error to the payment amount which is higher than it supposed to be. We did the calculation by ourselves and pointed out the error. He did fix it though. I would still give the full 5 star to this dealership, as we are so satisfied with this new vehicle and the staff were always very friendly and professional. You just need to double-check the payment amount when you sign the paper! Leo More

Ryan Blanchard Wow! That's all I can truly say. I called Ryan on Thursday, April 14 and by Monday, April 18 I drove my brand, spanking new Kia Sportage from the deal Wow! That's all I can truly say. I called Ryan on Thursday, April 14 and by Monday, April 18 I drove my brand, spanking new Kia Sportage from the dealership. Ryan's service is superb and truly one of a kind. He keeps his promises, goes the extra mile and is a true example of exceptional customer service. Ryan, please stay in the industry...when it's time to trade this baby for something newer we're coming directly to you. Robert - thanks again for making this happen and best of luck on your new venture! Eliza More

Great experience Purchasing my first car was made easy with the help of Ryan. He was friendly, informative and professional. He helped me find a car that suited my ne Purchasing my first car was made easy with the help of Ryan. He was friendly, informative and professional. He helped me find a car that suited my needs and was within my budget. When the Rio was ready to be picked up, Ryan explained all of the features to me and I drove off happy. I would definitely recommend Ryan and 401 Dixie Kia. Thanks Ryan! More

A Warm and Satisfying Experience! My husband was looking for a new company and family car. This is the first time he has looked for a new car rather than a used one and with a fixed bu My husband was looking for a new company and family car. This is the first time he has looked for a new car rather than a used one and with a fixed budget he was not sure he would be able to get a new car. When he first met Ryan at 491 Dixie Kia or Katie and Eric's dealership, Ryan thought that a new car was quite possible. Ryan is a very warm, genuine and professional young man to work with. And this place was hopping and very busy! Ryan would come in early to make sure he looked after his clients. He made sure he put gas in our new car early and before his shift started because he knew how busy he would get. He didn't want to disappoint us when we picked up our new car. And picking up our car was a delight! We enjoyed coffee and chocolate while waiting for Ryan to finish with the clients he was with. He came to tell us he would be a few more minutes. Everyone at the dealership made sure we were looked after. Ryan explained all the paperwork then took another 30 minutes at least to go over the car with us inside and out! And to make sure Arnold's phone was paired with the car. We also enjoyed chitchatting about our vacations, family, etc. It was like visiting a good friend. He is that easy to deal with and work with. We will be looking for Ryan when we buy another Kia in a few years when I trade my Rondo in. Ryan, the staff, the cars and the entire dealership made this a first class, professional, warm and satisfying experience. Thank you Ryan! Arnold should visit soon for service! Nancy P More

Buying Kia forte I have been to Mazda, Honda and Kia, looking at the smaller cars. I found the perfect car being the Kia Forte. Had everything I wanted and Ryan was gr I have been to Mazda, Honda and Kia, looking at the smaller cars. I found the perfect car being the Kia Forte. Had everything I wanted and Ryan was great at answering all of my questions. With this's being my first time buying a car from an actual dealer I was nervous, sale team was great I met with Brian from marketing first then, test drove with Ryan and finished with Robert. All three staff members were more than willing to assist. More

Exceptional customer service! I recently purchased a 2016 Kia Rio from 401 Dixie Kia. From the first phone call I made to the dealership I was impressed with the customer service. I recently purchased a 2016 Kia Rio from 401 Dixie Kia. From the first phone call I made to the dealership I was impressed with the customer service. I spoke with Ryan who inquired as to what features I would be looking for in a vehicle and he took me through available options. We made an appointment for later that same night. When I arrived Ryan had the 2016 Kia Rio with all the features we discussed ready for me to test drive. Once I decided I was going to purchase the vehicle the staff made it a smooth and quick process. Jordan was very helpful working out financing terms to suit my needs. Amit was able to quickly get my financing approved so that I could pick up the vehicle the next day. I picked up my vehicle in a snowstorm and was surrounded by helpful and friendly employees willing to help out their peers unable to make it into the office. The following day I received a phone call from both Jordan and Ryan to ensure I was happy with my purchase and ask if I had any questions. It was truly a great experience and I would highly recommend this dealership to anyone interested in purchasing a vehicle! More

Good and friendly sales staff Recently purchased a new 2016 Kia Sportage EX Luxury from here and the sales staff were amazing. Very friendly and were great with my kids. Recently purchased a new 2016 Kia Sportage EX Luxury from here and the sales staff were amazing. Very friendly and were great with my kids. More

Very pleasant experience Friendly, courteous sales staff willing to help. No pressure tactics, no gimmicks. Complete professionals who answered every question with honesty and Friendly, courteous sales staff willing to help. No pressure tactics, no gimmicks. Complete professionals who answered every question with honesty and listened to my concerns and addressed them promptly. Great customer service. More

Great customer experience! We've seen many dealers, but their customer service was far the best. They are customer focused, very professional and knowledgable. We would definite We've seen many dealers, but their customer service was far the best. They are customer focused, very professional and knowledgable. We would definitely recommend them to anyone. More

Take the time to know your customers! I purchase a vehicle with a faulty door issue upon purchasing the suv I showed the sales rep the issue and he stated they will take care of it, shortl I purchase a vehicle with a faulty door issue upon purchasing the suv I showed the sales rep the issue and he stated they will take care of it, shortly after the purchase he left an I spoke to a service tech and he stated they cannot repair something unless its fully broken. So I left it long behold as soon as the truck crossed 113km the handle broke and they refuse to repair the issue. Wanted to charge me upwards of $500 for labor & parts when I was also told factory warrant goes up to 5yrs or 120km whichever hits 1st. So I was seeking the cheapest fix ask what would it cost for extended warranty that covers all this, got called into the office with empty promises and wasted my time, they go we can get you into a 2016 Sportage for the same payment and then you won’t have to worry about all this stuff. I’m all happy, thinking it’s such a good offer. Called me in talk a bunch of things all customer wanna hear then got a call a week after stating, I can get you a much lower interest rate and put you into a 2014 Kia Optima (xxx) I went from a SUV to a crossover and now a sedan. Any my door was still broken. Had to take it elsewhere to get repaired for half the cost. The last email I have from these very inefficient people was “let me look into this and get back to you” What a place, I will never go back there for repairs or to purchase anything. Both Katie and Eric have poor customer service skills, I’ve been in the dealership numerous times and they look at customers as something they step in and they treat people the same way also. More