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401 Dixie Kia
Mississauga, ON
506 Reviews
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506 Reviews of 401 Dixie Kia
September 22, 2016
First time car buyer Long wait time but everyone at the dealership was very friendly and helpful! I went to 401 Dixie Kia already knowing which model and year I wanted to Long wait time but everyone at the dealership was very friendly and helpful! I went to 401 Dixie Kia already knowing which model and year I wanted to buy. Amit did not try to change my mind or try to push me into buying any other higher priced features as he respected that I was on a tight budget. He made sure I was getting the best deal compared to the other Kia dealerships I had already visited. I felt confident and happy with my purchase. I look forward to further good service during my future visits. More
by Amanda2017
Employees Worked With
Amit Sharma
Helpful September 15, 2016
Parts I had talked to 3 other Kia dealers with not much luck for what I needed for my 2004 Magentis. Greg at 401 Dixie Kia not only knew what I needed, but I had talked to 3 other Kia dealers with not much luck for what I needed for my 2004 Magentis. Greg at 401 Dixie Kia not only knew what I needed, but also had the parts in stock! So glad that I found a place that knew what I needed and was able to supply it. Thinking that it's getting close to retire the old girl and look forward to talking with the sales staff at 401 Kia. More
by sammythecat
Employees Worked With
Greg
September 14, 2016
Great Customer Experience! I would highly recommend this dealership to anyone looking for great service on their vehicle. I have taken my vehicle into many Kia dealerships to ha I would highly recommend this dealership to anyone looking for great service on their vehicle. I have taken my vehicle into many Kia dealerships to have all of them tell me they couldn't figure out the problem. After visiting 401 Kia they have restored my faith in this organization. The Service Manager, Larry took us under his "wing" and personally took care of our vehicle, he kept us well informed throughout the process and went above and beyond anything I have ever seen in a service department. We couldn't be happier with the customer experience at 401 Kia. Thank you Larry and staff! More
by ltuck01
Employees Worked With
Larry Morrison
September 13, 2016
Great professional people Can't say enough about the fun, friendly staff here...they made me feel comfortable with my decision and made sure I had all the information I needed. Can't say enough about the fun, friendly staff here...they made me feel comfortable with my decision and made sure I had all the information I needed. Good experience. Recommend. More
by Seabass12
Employees Worked With
Jordan Pelikan, Brian Miller
September 13, 2016
Great service Best service I have ever had. Larry, the Service Manager is very knowledgeable, friendly, and professional. Larry went out of his call of duty to ens Best service I have ever had. Larry, the Service Manager is very knowledgeable, friendly, and professional. Larry went out of his call of duty to ensure that my vehicle and family were safe in our vehicle after a very terrifying experience on the highway. I will never go anywhere else for my car needs. Thanks Larry to you and your team More
by Mugger
Employees Worked With
Larry and Anthony
September 07, 2016
Terrible dealership Terrible customer service, poor management response if any to customer complaints, sold new car with dent on door, dealership dealt with it terribly, Terrible customer service, poor management response if any to customer complaints, sold new car with dent on door, dealership dealt with it terribly, promised things that they did not deliver. Nine months later engine trouble left for 2 days with no rental car, still waiting to hear about outcome even though it is covered by warranty. Katie and Eric did not respond to one email or phone call. Would not deal with this dealership again. More
by sindy
Employees Worked With
Katie and Eric did not respond to any emails or phone messages
September 03, 2016
Worst service experience! Initially, I needed 4 new tires as well as 4 new brake pads. I made an appointment with 401 Kia as this is where I purchased my car. As I was paying a Initially, I needed 4 new tires as well as 4 new brake pads. I made an appointment with 401 Kia as this is where I purchased my car. As I was paying a lot at this appointment, I had no complaints. Two weeks later I notice a problem as my brake light is on. I go back to Kia, tell them the brake light is on. They quickly check and say that they must have forgotten to fill up the brake fluid when they did my brakes. This doesn't make sense because they are supposed to check all fluid levels at the initial appointment. I take their word for it, and my car is ready in a few minutues. A week later I notice the brake fluid is leaking everywhere. I go back and explain that they didn't do a thorough job the first time and this is unacceptable. They take a look and say my brakes are dangerous and I can't have my car back until it's fixed, which won't be until Tuesday as it is Saturday. Imagine my surprise! Kia doesn't offer rental vehicles, and they wouldn't help me out at all - they would not even take responsibility for not examining the car thoroughly the week before. I was out of a car for 3 days because of Katie and Eric's Kia dealership's negligence. At the time my husband and I were sharing a car, and he had to take the bus 3 hours one way just to get to work, and I was stuck taking the bus with a stroller. Because I complained to Kia Canada they had my car ready for Monday, and even dropped it off at my house. Then I noticed a new problem. All of a sudden there is a noise when I accelerate. I explained the problem over the phone and booked the appointment for Saturday, as it's convenient. They said it would be looked after. When I drop off my car on Saturday, they are understaffed. I leave the car there, and get a call that they can't do anything on Saturday. When I arrive to pick up me car, the service manager is doing a test drive, and a sales manager is sitting in the service department. They can't do anything until the week as they need a full day. I ask them how they propose I get to work. The sales managaer says they could drive me but I would be late for work. Not an option! I can't be late for work. And I have a baby I need to drop off at daycare. Of course, they refuse a rental. Of course I'm not happy. But I was never rude. However, I don't need a technician screaming at me "thank you" and "bye". I wish I had gotten my tires and brakes done anywhere else initially. I doubt I would have seen such incompetence at any other service area, and I probably would have saved myself 3 more trips and a huge headache. What a disaster! And I still have to figure out how and where to have this latest problem solved. More
by MMMNLN
Employees Worked With
Larry
August 24, 2016
Tried Need a new Kia dealership for service Called here 3 times, never actually reached service department ( no pickup ) Next, asked reception to have som Need a new Kia dealership for service Called here 3 times, never actually reached service department ( no pickup ) Next, asked reception to have someone to call me .. No one did. Love my 2016 Kia Soul Still looking for a 4 year service relationship Anyone ideas ? More
by Tried
Employees Worked With
Reception
August 22, 2016
Fantastic and Efficient! I dealt with Ryan and Hamid in purchasing a used Mazda CX-5. We came from a distance to make the purchase and the staff were all very accommodating wi I dealt with Ryan and Hamid in purchasing a used Mazda CX-5. We came from a distance to make the purchase and the staff were all very accommodating with their time and our schedule. Our experience was that the staff were all professional, friendly, and efficient, helping the transaction to go very smoothly. More
by Buyer from Huntsville, ON
Employees Worked With
Amit Sharma, Ryan Blanchard, Hamid Samadi
July 18, 2016
Great experience and no pressure. Dropped by one day out of the blue and was introduced to Ryan who took the time out of his busy schedule to let me test drive the 2017 Sportage EX. I Dropped by one day out of the blue and was introduced to Ryan who took the time out of his busy schedule to let me test drive the 2017 Sportage EX. I found Ryan to be very easy going and he took his time explaining the many features of the car. I was so impressed that I went back to Ryan a few weeks later and we settled on a great price for my new Sportage. Check out other Kia dealerships but do yourself a favour and go talk to Ryan, you will be very impressed with his knowledge of the Kia line and his focus on customer service. Best experience I've had buying a new car. More
by DJH
Employees Worked With
Ryan Blanchard
