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Whitby Toyota
Whitby, ON
1,783 Reviews
Whitby Toyota has been operating with the mission and objective to go above and beyond our client’s needs every single day. At Whitby Toyota, we are always striving to exceed your expectations at every visit while also providing you with the very best vehicles, services, products, and facilities.
At Whitby Toyota, you will find a dealership that you can trust for the purchase of your next new or pre-owned Toyota vehicle as well as a modern and dedicated service department for the maintenance of your current vehicle. We are always looking to go the extra mile at Whitby Toyota in order to keep our clients satisfied.
Come to Whitby Toyota today to find the perfect new Toyota vehicle for you, your family, and your budget. Toyota has one of the largest inventories of brand new vehicles in the world, and you’ll find the entire lineup today at Whitby Toyota.
Our team of experienced sales representatives look forward to helping you find the perfect Toyota for you by answering all of your questions with dedication and commitment. From new Toyota models to certified pre-owned vehicles, we have the model you are looking for at Whitby Toyota.
Whitby Toyota is there for you when you want to buy a new or pre-owned Toyota, but we are also there for you when you become a Toyota owner. From maintenance and services to detailing and genuine Toyota parts and accessories, Whitby Toyota has all of your needs covered, and we will take care of your Toyota with the same passion and attention used to take care of our own vehicles.
Come in today to Whitby Toyota to learn more about our services, products, and vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,783 reviews
September 30, 2017
Excellent Customer Service by Rashid Lorgat Excellent is the word that fits Rashid. His customer service was the determining factor in my decision to purchase a car at this dealership. He list Excellent is the word that fits Rashid. His customer service was the determining factor in my decision to purchase a car at this dealership. He listened attentively, answered my questions and helped to guide me to the type of car that fit the criteria I mentioned. Thanks Rashid. ---------------------------------------------- The reason for the 4 stars overall rating for the dealership is because of my not-so-pleasant experience with the Finance Manager Chris Hiebert. It was only because of the outstanding customer service of Rashid that I continued with the purchase. More
by Newbie
Employees Worked With
Rashid Lorgat
Helpful September 28, 2017
Wonderful experience. Excellent customer service Andrew Ward, offered my husband and I excellent service. Answered all are questions. Sat with me in the car and showed me all the functions of all the Andrew Ward, offered my husband and I excellent service. Answered all are questions. Sat with me in the car and showed me all the functions of all the apps. More
by Grace
Employees Worked With
September 26, 2017
This was a very positive experience for me. All businesses should adopt the Whitby Toyota philosophy. The dealership wants you to be satisfied with the car you buy from them and the employees All businesses should adopt the Whitby Toyota philosophy. The dealership wants you to be satisfied with the car you buy from them and the employees are incredibly dedicated to serving the customer. It is rare today to find such exemplary service. The tires on the car that I was considering buying needed replacing and Rashid made a written note of this and also he made notes of my other concerns after he allowed me to drive the car to my auto mechanic. The tires were all replaced with brand new tires. The owner's manual was not in the glove compartment and Rashid called the previous owner about the manual, but the previous owner could not find it, so Lawrence ordered a brand new copy on Friday and when the car was ready for me on Tuesday, the owner's manual was on Lawrence's desk. Lawrence had the oil changed, the fluid levels topped up, performed the repairs that were noted by Rashid, made a repair that wasn't on the list and filled the gas tank! I would definitely buy another used car here and appreciate the very professional approach used by all the staff I interacted with. More
by James Holden
September 25, 2017
Smooth, friendly & knowledgeable staff Very satisfied with our first Toyota purchase. Rashid Lorgat provided hassle free assistance, answering all our questions perfectly. Rahsid kept us a Very satisfied with our first Toyota purchase. Rashid Lorgat provided hassle free assistance, answering all our questions perfectly. Rahsid kept us apprised to the deliver date and closing procedures. Chris Hiebert provided detailed financing with cost savings options. Keith O'Neil answered all my questions when it came to finding the best winter tire package to fit my Highlanders needs. Staff took the time to answer all our questions and got back to us in a timely manner. Thanks More
by Jeff Locke
September 22, 2017
Got a great deal on a car I love! I was very satisfied with my experience at Whitby Toyota. On my first visit David Stokell answered all my questions and helped me find the perfect car I was very satisfied with my experience at Whitby Toyota. On my first visit David Stokell answered all my questions and helped me find the perfect car. I was surprised when I was able to test drive a Camry without the salesperson. I loved the car right away and the next day John Lee helped me get a great deal on my new 2017 Camry. I will recommend this dealership to friends and family! More
by Jordan
September 18, 2017
Highly Recommend John Lee from Whitby Toyota I would absolutely go back to John Lee to purchase my next vehicle he was professional, friendly and punctual he answered all of questions and concern I would absolutely go back to John Lee to purchase my next vehicle he was professional, friendly and punctual he answered all of questions and concerns in a timely manner and was a pleasure to deal with. 10/10. More
by Cindy
Employees Worked With
John Lee
September 18, 2017
Bought a new Truck These guys are so helpful with my purchase. This is my 3rd vehicle i have bought from them. So clearly they are doing a great job. Ian is the owner bu These guys are so helpful with my purchase. This is my 3rd vehicle i have bought from them. So clearly they are doing a great job. Ian is the owner but he doesn't act like just an owner. He is right on the sales floor with everyone making sure all things are covered. He is great to deal with as well as all his sales reps. More
by Dtimmers6
Employees Worked With
Other Employees :
Ian Kingsley, Art Schwartz, Keith O'Neil
September 15, 2017
Shawn is the best Have been a long time customer of Toyota and have always been treated amazingly. I just purchased my third tundra from Whitby Toyota and couldn't thin Have been a long time customer of Toyota and have always been treated amazingly. I just purchased my third tundra from Whitby Toyota and couldn't think of another dealer to buy it at. More
by Frank
September 15, 2017
Rashid Lorgat is ABOVE and BEYOND INCREDIBLE!!!! We recently purchased a beautiful white Toyota Corolla LE CVT 2017 model. If it wasn't for Rashid's incredible above and beyond service we would still We recently purchased a beautiful white Toyota Corolla LE CVT 2017 model. If it wasn't for Rashid's incredible above and beyond service we would still be at home trying to decide on what model to get. He took the time to get to know us and easily understood what we were looking for. We got a great deal!!! Even though Toyota is not considered a Luxury brand but the service that we received truly felt luxuries. We are really happy with our purchase and he is a dealer that I will recommend for future Toyota Buyers. If I ever decide to buy a Toyota model again, this location and dealer will be my first choice! Thank you again Rashid for all your help!! Our family will never forget the positive experience you provided for us!! More
by Tab
September 12, 2017
Shawn McCallum provided outstanding service My wife recently purchased a 2017 RAV4, dealing with Shawn McCallum. Shawn provided excellent professional service, walking us thoroughly through leas My wife recently purchased a 2017 RAV4, dealing with Shawn McCallum. Shawn provided excellent professional service, walking us thoroughly through lease/purchase/financing options and manufacturer incentives, demonstrating great patience and understanding along the way. Started out with a lease agreement with a deposit and then decided to switch to a purchase/finance agreement with ease, thanks to Shawn. He also showed genuine compassion when my wife then incurred a fall with a broken bone in her foot and shoulder one week prior to agreed vehicle delivery. Shawn emphasized a priority concern for my wife's health, and advised us not to worry about delaying our delivery which happened two weeks later. Answered all our emails and questions. Thoroughly went over the controls when we picked up the vehicle..Really appreciated the buying experience as a result. More
by LC
Employees Worked With
Shawn McCallum
