St. James Volkswagen

Good Experience and good dealer I bought my new car here month ago. That was a really good experience. Siming is a really nice guy. Explained to me about all the options they had and I bought my new car here month ago. That was a really good experience. Siming is a really nice guy. Explained to me about all the options they had and gave me a really good deal. I would definitely recommend this dealer. More

Great Dealership, based on over 25 years Always appreciated the staff, service, and interaction at this dealership. Have bought all my cars there over 25 years, and one for my daughter as wel Always appreciated the staff, service, and interaction at this dealership. Have bought all my cars there over 25 years, and one for my daughter as well! I especially appreciated Siming Wang, totally great experience with him. Would recommend him, no question. More

Terrible Effort/Customer Service Contacted dealership for a quote on a 2018 Volkswagen Tiguan, and was told that The best quote for me would be from a dealership that has what I want Contacted dealership for a quote on a 2018 Volkswagen Tiguan, and was told that The best quote for me would be from a dealership that has what I want in stock and wished me luck on my quote hunt as he called it. I would have gladly ordered one and waited if I needed to, but the lack of effort and customer service has completely changed my mind on dealing here. I am not from the city and did not find the salesman to be accommodating at all. More

Excellent Q5 purchase experience I had decided that a Audi Q5 was the best fit and there were many available within the city but one in particular caught my eye at St James Audi. Thro I had decided that a Audi Q5 was the best fit and there were many available within the city but one in particular caught my eye at St James Audi. Through connections we were contacted by Chris Dare who right from the start was extremely professional and well educated on the product. After test driving the vehicle we were sold. Discussed some numbers, trade value and wanted to think about it so we left. Chris explained everything in fine detail as there were many avenues we could take when purchasing, we felt no pressure but wanted to discuss our options and make a decision. We returned the same day to negotiate a trade value, Chris was busy so we met with Rory who was just as helpful and even though the dealership was very busy that day, Rory was prepared to go the extra mile to help, agreed to a fair trade value and a very good deal was signed. We then met with Brittney who was very professional and ensured we were well informed, took all our requests down and we picked up the vehicle 3 days later! From start to finish we were blown away by the professionalism and attention to detail from all 3 of these staff members, each one went above and beyond to ensure we were happy. Even small details we mentioned to Chris before we signed a deal were taken care of flawlessly. Cannot say enough good things about our experience and would definitely return. Thanks so much guys - keep up the great work! More

Once Again Exceptional Customer Service After a total loss on my recently purchased 2016 VW Jetta, we reached out to St. James VW because I needed a replacement vehicle quickly because both After a total loss on my recently purchased 2016 VW Jetta, we reached out to St. James VW because I needed a replacement vehicle quickly because both my husband and I were heading out of town for work.. We told them what we were looking for and they were able to get us into a 2017 VW Jetta Wolfsburg within days. Jesse and William went out of their way to help us. Once again we had a wonderful experience and would highly recommend them for all your vehicle needs. Thank you so much!!!! More

Great Experience! Dealing with Sean was an absolute pleasure. He was very patient, never pushy, and a true professional. Thanks Sean for making my purchase a great expe Dealing with Sean was an absolute pleasure. He was very patient, never pushy, and a true professional. Thanks Sean for making my purchase a great experience. More

Amazing customer service I recently purchased a used 2015 Jetta TDI from St. James Volkswagen and I must say I was amazed by the customer service I received by the whole team. I recently purchased a used 2015 Jetta TDI from St. James Volkswagen and I must say I was amazed by the customer service I received by the whole team. Mary Rose was very professional and courteous at all times. She went above and beyond to answer all of my questions regarding my newer Jetta. She was extremely patient with all of the my phone calls when I was filling all of the paper work. If you are searching for a wonderful sales representative, Mary Rose Mirando is the person to talk too. Thanks once again Mary. Loving my new ride! Berne More

My Experience I recently have had an experience at this dealership that I feel I should share. Years back I purchased a Audi brand new. I absolutely loved this I recently have had an experience at this dealership that I feel I should share. Years back I purchased a Audi brand new. I absolutely loved this car! However, with it being off warranty now and being a luxury vehicle, I started having issues that were too expensive for me to maintain. I decided it was time to let this Audi go and start fresh with a vehicle that I had warranty on and could afford to service properly. I must mention that my Audi was from this dealership originally on the Audi side. And they are wonderful there. Ryan and Carl in the service department are beyond kind and caring and have been with me every step of my journey. This is when I began speaking to Ash at VW. He was so sweet and made me feel completely comfortable and I trusted him right from the start. He offered to pick me up from anywhere if I ever needed a ride there. He gave my Mom and I pizza one day because he knew we hadn't had lunch yet. Very intuitive and looked out for me. I decided the best option for me was to trade in my older Audi for a used vehicle. I fell in love with a Honda Accord Crosstour EX-l. So, I knew which car I wanted, now we had to make the deal. I must say, Ash knew exactly how much space I needed and when I needed it. he never pushed and always made me feel that I was taken care of. This was the point that Ash had my car appraised and spoke with management about what equity I would have from my current car. I must say I was a bit wounded by how low my car was valued at. It was a ego thing I think. I ended up leaving that day and being quite emotional about it. Ash gave me the day to collect my thoughts and come back with a clear mind. In a couple of days I was back in his office and this is when he had his management really look into my particular story. He had multiple meetings behind the scenes and did everything he could to help me. All they wanted was to make me happy at this point. This was when I was offered a deal that made me feel happy and valued. It was not that they weren't giving me a good deal before, it was just that it felt like they understood me a bit better now. They went above and beyond to make sure I was content and felt valued. The deal was agreed upon and the next step was William in the finance Office. Again, I was so pleased by how much I trusted him right away and how he dilegently worked to get me the best prices on my new vehicle. He kept in close contact through email and always was there when I needed questions answered. And believe me I had many questions! He was absolutely awesome! Also, his associate Veronika was so great. She was there when I needed to change an appointment with short notice and I adored her. Smart, gorgeous, sweet and genuine is this woman. I must add that throughout this all Ryan and Carl from Audi service were checking in on me and making sure I was taken care of well. Felt like brothers who have your back. The last person I had contact with at this dealership was a wonderful man named Nick. He is a perfect completion to the whole experience it was nice to wave goodbye to him and know that my vehicle is always in good hands. Nick is the delivery specialist and is very knowledgeable and fun to talk with. He makes you feel comfortable and is a great choice for VW to use as the face you remember when you drive away. I guess I want to say that this team made me feel like I was a part of their family. Even if it was just for a couple weeks. Every one of them were so friendly and always treated me with respect. They worked cohesively as a team and also as individuals. I want to thank everyone who helped me these last weeks. I will always remember this as a great experience from a dealership that values me. Nice job team! More

Wonderful It was a wonderful experience. Everything went smooth and I was very pleased! I would recommend buying a vehicle here! Super friendly service, no pres It was a wonderful experience. Everything went smooth and I was very pleased! I would recommend buying a vehicle here! Super friendly service, no pressure, and a great environment. More

Great staff During our visits to the dealership my wife and commented several times to one another how positive and helpful the staff at St. James VW were. In par During our visits to the dealership my wife and commented several times to one another how positive and helpful the staff at St. James VW were. In particular Sean and Veronika were during our meetings. Sean in particular went overboard helping us navigate the bureaucracy of the TDI buyback program. He was well versed in the pitfalls and helped us avoid them all. In addition we got the perfect car for us considering the needs of our family without the pressure of the upsell of a high pressure salesman. Thanks Sean for showing us great respect for our choice. Richard More