Courtenay Mazda

Assistance beyond expectations This is our 2nd time dealing with Barry and it has consolidated our respect for him as well as the dealership. Barry worked exceptionally hard over s This is our 2nd time dealing with Barry and it has consolidated our respect for him as well as the dealership. Barry worked exceptionally hard over several months to find a car to meet my requirements, even as my requests changed! He went the extra distance to bring in such a car from another dealership so I could continue to work with Courtenay Mazda. He keeps in touch to ensure all is well and is willing to assist with any problem that might turn up. Kudos to Barry and the entire dealership. Leslie. More

Worth the trip! We drove up from Victoria and bought a pre-owned Toyota Sienna. We dealt with Aaron, who was friendly, knowledgeable and low-key. We had been shopping We drove up from Victoria and bought a pre-owned Toyota Sienna. We dealt with Aaron, who was friendly, knowledgeable and low-key. We had been shopping for quite a while, and we found Aaron’s calm and pleasant approach a great relief in comparison to the aggressive style of some other reps we had dealt with elsewhere. We then moved on to complete the paperwork with Logan, also friendly and efficient. It was an excellent car-buying experience for us and was well worth the drive! More

2012 Mazda MX-5 Mike was very helpful and friendly. Encountered a problem which was addressed by the service Dep, we had to pay half the cost. Love my car! Mike was very helpful and friendly. Encountered a problem which was addressed by the service Dep, we had to pay half the cost. Love my car! More

Exceptional dealership in every aspect. My first experience with this dealership was with the service dept. some years ago. We have had our Mazdas serviced here regularly and have always co My first experience with this dealership was with the service dept. some years ago. We have had our Mazdas serviced here regularly and have always come away completely satisfied; the Hot Chocolates are a nice final touch. Experienced technical staff have helped solve any issues quickly and cost effectively. We have always bought used vehicles, our last one being a 2014 CX5. The plan was to buy a 2017 model year CX5 (highly recommended by vehicle critics) a couple of years down the road. However, our daughter was in immediate need of a reliable vehicle, so we decided sell her ours to her and buy a new one now. Chantelle, our sales person, showed us a vehicle that was exactly as I had described to her in an email to set up an appointment for a test drive. Chantelle was punctual and well organised. The test drive and buying experience was excellent. Chantelle is very knowledgeable about the new vehicles and explained the improvements in the new CX5 very well. Chantelle was very good at keeping in touch via email even before we purchased a vehicle from her. Her demeanour as a sales person is professional and friendly. As an aside, the price on the new CX5 was better than any other viewed online at other Mazda dealerships. Thank you Chantelle. More

Fantastic buying experience Chantelle was responsive and great in communicating about a used vehicle prior to visiting the dealership. Once there, it was a smooth and pleasant bu Chantelle was responsive and great in communicating about a used vehicle prior to visiting the dealership. Once there, it was a smooth and pleasant buying experience. More

My experience Friendly, knowledgeable staff. From Kourtney to Chad to Cory, what more could I ask for? This is my 2nd Mazda I have purchased from here and wouldn't Friendly, knowledgeable staff. From Kourtney to Chad to Cory, what more could I ask for? This is my 2nd Mazda I have purchased from here and wouldn't go anywhere else. And I tell everyone how wonderful I was treated. Exceptional people to deal with. More

Unbelievable customer service I have been working with this team since September 2016 and I just want to say wow.... They definately go above and beyond ... They found a solution f I have been working with this team since September 2016 and I just want to say wow.... They definately go above and beyond ... They found a solution for me at every turn and eliminated the stress! Thanks again! More

Hassle free car buying experience. For years I was dreaming of buying a Mini Cooper. With the friendly and professional help of Barry my dream became a reality. Thanks also to the crew For years I was dreaming of buying a Mini Cooper. With the friendly and professional help of Barry my dream became a reality. Thanks also to the crew at Courtenay Mazda for making my car buying experience so hassle free. More

Best vehicle buying experience Usually, when looking to purchase a new vehicle, you end up dealing with a number of people to complete the deal at the dealership. As someone who Usually, when looking to purchase a new vehicle, you end up dealing with a number of people to complete the deal at the dealership. As someone who has over many years (age 81), purchased a number of vehicles, I must say that the entire process during this transaction was the best I have experienced. Thanks and good wishes to all who assisted my wife and I during the purchase process. PS Special thanks to Kourtney. She has the personality and willingness to go that extra mile for her clients. More

Good service with two exceptions We recently bought a 2008 Mazda3 GT from Mazda Mike at Courtenay Mazda. It's always a pleasure dealing with Mike, with his extensive brand knowledge We recently bought a 2008 Mazda3 GT from Mazda Mike at Courtenay Mazda. It's always a pleasure dealing with Mike, with his extensive brand knowledge and friendly manner. We're regulars at Courtenay Mazda as we have purchased 2 cars there and currently own 4 Mazdas. Everything went well with the purchase except for two disappointments. The car's battery was listed as "may need attention" on the Inspection Checklist and unfortunately died within the first week. We weren't content with a recharged battery, thus a new battery was promptly installed. Unfortunately, Courtenay Mazda wasn't inclined to assist us with the cost, so we paid for the $200 installation ourselves. Not our usual great experience with Courtenay Mazda. More