Kingscross Hyundai

Mixed feelings Imtiaz was perfect. Helpful and knowledgeable. The receptionist though was rude and gave terrible service. She spoke to all the customers like we Imtiaz was perfect. Helpful and knowledgeable. The receptionist though was rude and gave terrible service. She spoke to all the customers like we were children. Not very intelligent children. No smiling and I even caught her shopping online. Andrew was terrible and rude. The receptionist and Andrew seem more interested in flirting with each other thank serving customers properly. Need lessons in being professional and offering customer service. I have bought five Hyundais with excellent customer service like Imtiaz. Receptionist and Andrew do NOT fit in with Hyundai. More

RECALL SERVICE very quick and thorough service - friendly and personal Edwin let me know how long it would take and updated me as the time went by they even wash very quick and thorough service - friendly and personal Edwin let me know how long it would take and updated me as the time went by they even washed my car More

improved customer service with new service advisor Imtiaz Been dealing with kingcross service since 2013, and never had any awsome experience with any of the advisors who never wanted to listern to customers. Been dealing with kingcross service since 2013, and never had any awsome experience with any of the advisors who never wanted to listern to customers. However on my recent visit in 2017, I was amazed at the 360degree change. With the induction of 2 new advisors, Imitaz and Garmen who are alway willing to talk,listen and help resolve issues with clients, have made the difference. I look forward to working with Imtiaz on my next visit. More

Great after sales service!!! Although the service area is not the most modern and glitzy, the staff more than make up for this by their prompt, professional approach with an empha Although the service area is not the most modern and glitzy, the staff more than make up for this by their prompt, professional approach with an emphasis on customer service. I travel more than 70 Km every 6000KM to get my car serviced at this dealership. I have always dealt with Edwin and he has always arranged that services for my vehicle are provided in a prompt efficient manner. There is no up-selling at this dealership and they only do the work on the car that is absolutely needed - this is a rarity in the dealership world and that is why I will keep coming back to this dealership.........STRONGLY RECOMENDED!!! More

Service Manager Anthony Cheung I bought a Equus, Great car!! better than my 2016 Benz S550, the best thing about this car is being looked after by the Service Manager. Anthony Cheun I bought a Equus, Great car!! better than my 2016 Benz S550, the best thing about this car is being looked after by the Service Manager. Anthony Cheung. Very professional and extremely responsive to my very automotive needs. I am likely to buy a new Hyundai cause of the way this gentleman deals with me. I hope King Cross & Hyundai recognizes the asset they have in this man. Many thx, never disappointed. faheem rauf More

Good service. We purchased our new car on 24th April,2017, from Ivan Wu. Ivan is very friendly,knowledgeable, and very patience. He gave us the orientation and expl We purchased our new car on 24th April,2017, from Ivan Wu. Ivan is very friendly,knowledgeable, and very patience. He gave us the orientation and explained all the new features of this new car. We really appreciated his kind service and good personality, answered all questions. Thank you Ivan!! Yes we will definitely recommend friends to you at Kingscross Hyundai! More

WORST CUSTOMER SERVICE. WOULDN'T GO EVER AGAIN!!! We, my husband and I dealt with Mike. I give a zero star for all that I had to go through. We walked in to Kingcross Hyundai at 10 in the morning t We, my husband and I dealt with Mike. I give a zero star for all that I had to go through. We walked in to Kingcross Hyundai at 10 in the morning to check Hyundai Tucson as we are expecting our first baby this August. So, yes, I am visibly pregnant and I am definitely not there to waste my time just talking about the look and feel of a car. Like any new customer we were there to talk money. Everyone walks into a showroom to look at the interiors, understand what best a dealer can offer them for the available variants. But unfortunately, Mike was in no way interested to show us the car neither talk to us about anything relevant. He only had a bunch of useless questions for us, like if we are from India or Bangladesh or Pakistan and if we drove a car before or if we owned a car back home and if having an Air conditioner was our priority. This totally made no sense to me, however I initially thought these were questions he liked to ask. But as time progressed, everything we asked about the car was more of a no, "we dont have that or this", "you are in the initial phase of looking for SUV, so you do your research and come back" - yes, that is exactly what he said. He was totally reluctant to answer to any of our questions. I asked Mike for a brochure with the variants of Tucson and a quotation. He initially told us the store doesn't have a model line-up with quotations. That was totally surprising to me. I then tried to narrow down to just FWD variants and quotations to make his job easier for which he told me he cannot show me all the variants and all the colors. Seriously? Was I even asking for the 12 variants and all the colors on display?? Definitely not. I asked for a freaking piece of paper with the line up and cost. This is what any salesperson would have offered us. We were there only because we were seriously thinking to upgrade to an SUV and Tucson was our top list. Thanks to Mike, we will never ever go back to Kingcross neither would recommend this center to any of our friends. I understand we were not suited up and are brown skinned. If Mike's judgement was totally based on the way we looked - I am sorry you are a terrible person Mike. We have been to many dealers in the past. You were a total disappointment. Going forward, if you decide to judge someone based on their skin tone, please be upfront with them that you are in no way interested to show them the car neither help them with their questions. This will save you and the customer a lot of time and energy. A 24 weeks pregnant woman would not be at your store if she wasn't seriously thinking about buying one. Thank you for trying so hard to shove us out of the showroom as quickly as you could. I will never ever forget the mental trauma you put me through this morning. You shall reap what you sow. Good luck! More

Servicing I bought my Hyundai elantra 2016 Form this dealership And I had nothing but a good experience so far Whenever I take my car in for its service I I bought my Hyundai elantra 2016 Form this dealership And I had nothing but a good experience so far Whenever I take my car in for its service I always ask for Andrew Wilson or Garmin Andrew is the best in my opinion very relaxed and easy going and professional Other than him Garmin or Edwin are good as well the others leave something to be desired More

Service review I have been to this service center for the last 6yrs. I always ask for Edwin Ho. He is always a helping hand. Ready to listen and explain to me all th I have been to this service center for the last 6yrs. I always ask for Edwin Ho. He is always a helping hand. Ready to listen and explain to me all they did to my car. He always makes it a point to finish the repairs on time. Thank's Edwin Ho for looking after my car. More

Service done by Edwin Ho, Service Rep at Kingscross Hyundai I have dealt with Edwin Ho at Kingscross Hyundai since I purchased my Hyundai Elantra 5 years ago. Edwin has always provided me with excellent servic I have dealt with Edwin Ho at Kingscross Hyundai since I purchased my Hyundai Elantra 5 years ago. Edwin has always provided me with excellent service! He is extremely proficient at his job and treats customers with utmost courtesy and professionalism. Edwin knows his job well, is quick, accurate and deals with customers as soon as they arrive. He always keeps customers updated on the status of the service being performed, which is very helpful and reassuring to know that someone cares about our time. I always ask for Edwin when I get my car serviced, because I know I will get the best service I can expect. Edwin Ho is a valuable asset to Hyundai and I wish him success!! More