Kingscross Hyundai

Terrible service dept They don't do as you ask. Specifically asked for it to be washed . twice and confirmed prior to picking up. This service is always done at other dea They don't do as you ask. Specifically asked for it to be washed . twice and confirmed prior to picking up. This service is always done at other dealers we have been to. Downtown hyundai and kanata. Here they refuse. Also said no issue with idle when there clearly is. More

How they are in business? Went in to test drive top of the line Sonata. After a 5 min around the block test drive for a $38 k car. I asked for a quote. Salesman took me to his Went in to test drive top of the line Sonata. After a 5 min around the block test drive for a $38 k car. I asked for a quote. Salesman took me to his manager, who was one of the rudest person I ever dealt with. I asked for a quote and told him that I will compare the price at other dealerships. He refused to provide one and accused me that I am playing games with him, all for asking for a quote. what a xxxxing joke. I am not sure who hired him as a manager. I am not sure how are they in business to be honest. More

Employees needs Customer Focus training I went there with an appointment early Saturday morning only to find out they only accept mechanical issues during weekends as per Edwin Ho. The perso I went there with an appointment early Saturday morning only to find out they only accept mechanical issues during weekends as per Edwin Ho. The person who scheduled me over the phone did not clarify this though he knows my concern.Edwin Ho dismissed me right away without any apologies for the mistake that Hyundai employee caused me.He did not even offered me alternative schedule. Employees here lack accountability of the actions of co-employee. Edwin Ho is arrogant and doesn't know what customer focus means. Clearly Hyundai needs to train their employees. Very bad after sales service. Will not recommend Hyundai to other friends. Good when they are selling the car. Poor after sales service. More

Customer service inept The foreman at this dealership was abrasive I sting and threatening all at once. I've owned a brand new Hyundai for less than a year and have less tha The foreman at this dealership was abrasive I sting and threatening all at once. I've owned a brand new Hyundai for less than a year and have less than 35000 km on it and the foreman tells me the rotors and brake pads are completely gone. Fine... Then he threatens that he will not let me take my vehicle to another mechanic and that the only way o can take my car is by paying for a tow... I left in tears - I will recommend to anyone I know not only not to deal with this dealership but not to buy a Hyundai because such a young fully loaded SUV should never have this issue- back to honda More

WORST EXPERIENCE Worst experience. Staff are not very welcome. Like they're just waiting the dealership to close. Won't offer you anything to please you. I've been to Worst experience. Staff are not very welcome. Like they're just waiting the dealership to close. Won't offer you anything to please you. I've been to Honda and Toyoto dealership I was so pleased. If only I could give less than a star I will. One of their staff, Jamir, never welcome you and just give you straight answers like yer or no. Not even detailed to the car and if you becomes bold or specific to even just any engine questions to a car, he will change the topic like "but the color is nice" so unprofessional. I was just really like the car and research about it by myself that's why I'm fully decided when I went to a dealership near me. Never gives me an update that I have to call them till I have to asked for my deposit money back. More

Service Department could work on their customer service My brand new 2016 Hyundai Elantra blew both passenger side tires. When I called from the street in the midst of traffic I asked if they were able to r My brand new 2016 Hyundai Elantra blew both passenger side tires. When I called from the street in the midst of traffic I asked if they were able to replace the tires today. After being asked the size of the tires and not knowing the answer off hand, the service respresentitive's response was "well if you don't know the size of the tires I can't help you". Obviously, I'm not trained in this situation and was very upset at the time. At this stage (150PM, Saturday) he advised that if I did not have my vehicle there before 3pm that I should "not be surprised" if they told me the car couldn't be fixed until Monday. So instead, I borrowed a spare tire from a friend, instead of getting help from a trusted local Hyundai dealership in a time of need who were only willing to give me excuses. More

Very Bad Experience... It is the worst experience I've ever had buying my new a car. I picked up my brand new 2016 Santa Fe Luxury on November 19, 2015 at 9pm... Very poor c It is the worst experience I've ever had buying my new a car. I picked up my brand new 2016 Santa Fe Luxury on November 19, 2015 at 9pm... Very poor customer service... Salesman Noor Ahmed was very unhelpful. Also be wary of these reviews as they are all written by the staff and asked to the customer to post the reviews in the showroom. They sale new vehicle with mechanical problem... next day on Friday I took my car to them and showed my Dual switch A/C button doesn’t work... they checked and told me they are going to order to Hyundai, and once it arrives I have to come to replace that parts... My question is that if I buy a new car why should I come for repair and spend my time for it??? I wanted to change my car and talk to their big Boss, but they didn’t agree. They are really HORRIBLE... They don't care about the customer at all, only care about their profit. I recommend everybody please, not to go to Kingscross Hyundai car dealer to buy any vehicle. There are lot of dealership care about their customers. More

Bought new santa Fe Sport Dealt with Ruben and Jonathan. Both were able to recognize what kind of customers we were and best way to conduct business with us.Other Hyundai deale Dealt with Ruben and Jonathan. Both were able to recognize what kind of customers we were and best way to conduct business with us.Other Hyundai dealerships not so accommodating. Happy to be dealing with them and would recommend to anybody who asks.Can't believe the bad reviews. Not my experience at all. More

Don'the waste your time they are greedy "This is the worst experience I've ever had buying a car! They are HORRIBLE!" They don'the care about the customer at all, only care about their pro "This is the worst experience I've ever had buying a car! They are HORRIBLE!" They don'the care about the customer at all, only care about their profit. Pls, don't go there... There are lot of dealership care about a customer... More

STAY AWAY-TRULY THE WORST OF THE WORST I initially purchased my vehicle ( a 2008 Hyundai Santa Fe) from a GREAT dealer...Mark Wilson's Better Used Cars located in Guelph, Ontario.I also dea I initially purchased my vehicle ( a 2008 Hyundai Santa Fe) from a GREAT dealer...Mark Wilson's Better Used Cars located in Guelph, Ontario.I also dealt with one of many of their excellent sales reps. Rod Sider. Please see my review. Really. They're the best. Anyhow, to continue, I recently received a Recall Notice from Hyundai Canada regarding the replacement of a "stop lamp switch". As I was required to have this work performed at a Hyundai dealer, I opted to go to Kingscross Motor Sports as they are only five mins. away from where I live. I have heard nothing but bad things about them, but on account of Hyundai covering the cost of repair and close proximity to my residence I decided to pre-book an appt. It became readily apparent upon my first call to book my appt. that the lady who served me was overwhelmed by my request. After a lengthy process registering me at this dealership, my appt. time, date and specific reason was all confirmed and set up. A week later, I attempted to attend Kingscross for my appt. but had quite a time finding their Service Centre. It is located in a totally separarate building on a smaller industrial road located behind their showroom and vehicle lot. If one is not carefull, the way their locator signs point, you will (and many people have) drive right into the nearby Donway Ford Service Centre. After a tour of the Donway Ford parking lot, I managed to find the Kingscross Service Center. As this was my first visit to to this dealer, I waited at the service reception desk for an agonizing 20 mins. waiting to check in as required. I would also like to note that I still arrived over 15 mins. early for my appt. I also noticed 2 service advisors present at their assigned areas but I guess they were too busy to help me although there were only 5 customers in the waiting area at the time. At no time did the receptionist acknowledge my presence and continued with a very lengthy conversation with a previous client in an attempt to "upsell" maintenance services. I heard every word of this conversation. This employee had no business "cold calling" existing dealership clients. She had no automotive experience at all...let alone Hyundai experience. This is where I knew in my heart that this place was in deep trouble. While waiting to speak with service reception, I noticed a client walk-in and seat himself at service advisor Edwin Ho's work area. His issues were dealt with without delay. After checking in with reception, my appt. was neither confirmed or disputed and I was motioned to take a seat in the service reception area and that a service advisor would "be with me shortly". By this time, both service advisors were gone and the receptionist left shortly thereafter. Another client entered the building and (you guessed it) seated himself at service advisor Edwin Ho's work area. Upon Edwin's return I attempted to communicate with him but was ignored until after he dealt with his newest client. "Scooped again!!" I'll stop this review for a moment and agree with any reader that I should have walked out of this place or complained to a manager, As I knew I would never have such a bad customer service experience again, I retained my composure to see how things would play out. ... To continue, I had to "register myself and vehicle" with the dealership because I was not on file although I explained I already went through this requirement upon pre-booking my appt. It then became apparent I was never pre-booked at all. I was asked to surrender my copy of my Recall Notice and keys and then motioned to be seated in the service waiting area. No info. was communicated to me at this time. No cost factor. No parts availability factor. No wait time. Nothing. At this point I felt like I was trapped in an elevator with no assistance in sight. I did ask and was advised as to the wait time :30 mins. for this repair to be completed. For the next half hour, I saw a steady stream of clients being handed back their keys and invoices. Not once did any service advisor OR client say "Thank you" or "See you soon" or "Have a good weekend (it was a Saturday)" No greetings or salutations at all. Wow. It was truly like being "In the Twilight Zone". It gets worse....After the indicated wait time, service advisor Edwin Ho handed me back my keys and an invoice without a word. I was not even told where I could pick-up my vehicle. That was it. Thanks for staying with me,readers, I am trying to be brief, but here is a really interesting part of my review.... When I dropped off my vehicle to Kingscross Motor Sports, my "Check Engine " light and "Fuel Level Too Low" warning light were both illuminated upon arrival (and for several days prior to my visit) at this dealership. I wonder how any technician could have missed these indicators? Why didn't they ask about these obvious faults? Please note that unknown to THEM, I had already booked an appt. with my regular auto-techs about cause, repair and warranty coverage. To conclude, instead of running away from this dealership, I slowly packed up my travel bag still in total disbelief as to the events that transpired over the last hour. I met a new client on the way out the door and felt bad as he shrugged his shoulders in disgust upon seeing the abandoned reception desk and empty service advisor stations. I didn't have the heart to tell him that the receptionist had been gone for over 20 mins. and that the service advisors were just ...gone. I'll never know, but I will always wonder if they just walked out of this dysfunctional dealership or were helping some "invisible " clients in the garage area. Lastly, I have used dealerrater.ca for a couple of years now and have relied on their ratings to help me in both my auto purchase and auto service research. Because of people like YOU, who leave detailed auto-related reviews, I believe I have saved thousands of dollars and a lot of headaches. My final thought is this: if you are still interested in dealing with Kingscross Motor Sports, why are they not a proud member of dealerrater...? I hope this review is helpful to at least one person. I hate to hear stories about people being ripped-off. Thank you. More